Jack Arturo
Forum Replies Created
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Hey @andrewwindfall ,
Our Gravity Forms integration is only available in the full version of WP Fusion, not WP Fusion Lite. WP Fusion Lite can sync your WordPress users with NationBuilder, but not form submissions.
For more info on what you can do in the free WP Fusion Lite, check out: https://wpfusion.com/tutorials/what-can-you-do-with-the-free-wp-fusion-lite/
Best
JackYup that’s the paid (“full”) WP Fusion. This is the community support forum for WP Fusion “Lite”: https://ww.wp.xz.cn/plugins/wp-fusion-lite/
As a paying customer you have access to priority support at https://wpfusion.com/contact/
Hey @sarahrattray ,
The link with tag functionality is actually a feature of our Pro plugin, not WP Fusion Lite: https://wpfusion.com/documentation/learning-management/lifterlms/
If you drop us a line at https://wpfusion.com/contact/ we’d be happy to help you out there 🙂
Hey @recuerdaclub , we haven’t heard back from you. Is this issue resolved, or would you still like assistance?
Hey @marivsh ,
The data shown in your logs is what’s being loaded from HubSpot when a user logs in, not when they register… so it’s hard to say why it wasn’t synced in the first place.
The
original_refis the “referrer”, so if your site is marvish.com, it could be that someone was on othersite.com/?utm_source=google&utm_medium=cpc, and then they clicked through to marvish.com and registered.In this case othersite.com is the site that referred the traffic *to* you, but the UTM variables are tracked on that site, not on your site.
I did just do a quick test on my end and the utm_medium is syncing correctly: https://i.wpfusion.com/GTlsM5sk
You can try it by visiting your site in a private browser window like marvish.com/register/?utm_source=google&utm_medium=cpc and signing up for a new account. You should see the UTM data synced for the new user. If not, let us know and we can investigate further.
For this particular user, are you able to find the point in the logs where they registered an account? What does the data show there for the lead source parameters?
Thanks
JackWhat happens when you manually apply a tag to the user’s contact record in FluentCRM? Does it sync back automatically?
Do you see any activity in the logs https://wpfusion.com/documentation/getting-started/activity-logs/ around the time when the course ends?
And, just to confirm, you are referring to the tags here: https://fluentcrm.com/docs/learndash-integration-with-fluentcrm/#tag-settings-in-learndash , correct? “Apply tags on course enrollment” and “Apply tags on course completion”?
It’s probably related to the priority of actions after the course is completed. If LearnDash redirects the student before WP Fusion detects the tag change, this would cause it not to sync automatically. We’ll need to know your exact setup so we can copy it and see if we can fix it.
Thanks
Hey @recuerdaclub ,
The sync is supposed to be automatic.
Can you try going into FluentCRM and manually adding a tag to a contact?
Then, check their WordPress user record. Does the tag appear there?
If it works in this case then we can see if there might be an issue with FluentCRM’s LearnDash integration.
Thanks
JackHey @miniminimini 👋
I can’t guarantee it will work… WP Fusion Lite only officially supports WordPress core fields, like “role” and “wp_capabilities”.
The Ultimate Member custom role is stored in a separate part of the database. We do have an integration with Ultimate Member in the full version of WP Fusion, which allows syncing the role, as well as applying Groups based on the UM role: https://wpfusion.com/documentation/membership/ultimate-member/
To sync the role in the free version of WP Fusion you can try a few things:
1. At Settings >> WP Fusion >> Advanced, try enabling Push All. This will watch your database for changes to the
umm_stripe_plansfield and try to sync it automatically2. Try syncing the
wp_capabilitiesfield with MailerLite. This will contain all the “capabilities” of the user, which can contain multiple roles, including the Ultimate Member role.If those steps don’t work, then you will need to use a plugin like User Role Editor (https://ww.wp.xz.cn/plugins/user-role-editor/) to create standard WordPress user roles, and WP Fusion will be able to sync these with MailerLite.
Hey Jory,
Thanks for pointing that out!
maybe_handle()is called by the AJAX endpoint, which does need to die() when it’s finished so it doesn’t hang.However, you’re right,
handle_cron_healthcheck()should not die, it should just return, and we should remove thewp_die()in the handle function as well. That way it will return during the cron process, and die when it’s running via AJAX.We’ve made those changes for the next update of the plugin. Thanks again!
Jack
Great! Glad to hear it. Maybe something got cached somewhere.
If anything else comes up let us know, I’ll mark this as resolved for now 🙂
If “Enable Logging” is checked here https://i.wpfusion.com/35tXBBFF , and you don’t see the logs tab, then it could be a permissions error.
For example maybe your user is not a full administrator, or someone has customized the permissions in the admin.
If you have any custom code, or a custom theme, you could disable the custom code and and try switching back to a default theme to see if it makes a difference (many times custom code is added to the theme files so that’s why switching sometimes works).
Also make sure you’re running the latest WP Fusion Lite v3.44.8, from https://ww.wp.xz.cn/plugins/wp-fusion-lite/
Hey @drewwotherspoon , you’ve come to the right place 🙂
The WP Fusion logs will be your friend here, here’s some more information on how to access them https://wpfusion.com/documentation/getting-started/activity-logs/
That should show any actions that are triggered in WordPress, as well as any errors related to your configuration or the Mailchimp API. Take a look and let us know what you find out.
Jack
Hey Alberto,
Apologies, I didn’t realize that Use Your Drive was a premium-only plugin (it’s this, correct? https://codecanyon.net/item/useyourdrive-google-drive-plugin-for-wordpress/6219776 ). So I’m not able to test it for compatibility.
I noticed the player is using the mediaelement.js library for videos, which is the same WordPress core uses with the classic editor, so I was able to test that. I don’t have any issues loading the video but there are some console errors while playing/pausing videos when the Mautic tracking script is active.
When we move the tracking script from the footer of the page to the header, the errors go away, at least with the native WordPress video player. Tracking still works as expected.
It’s hard to say for sure if it will fix it for Use-your-Drive as well, but there’s a good chance it will.
We will go ahead and release that change in Monday’s upcoming update of the Pro plugin, and it will be included in the next Lite update as well. I’m not sure when that will be, but it won’t be later than November 12th, as we will release an update to confirm compatibility with the upcoming WordPress 6.7.
All the best
JackOk that’s good to know, that simplifies things quite a bit.
If there is a bug in the tracking script itself there may not be much we can do… as it’s developed by Mautic.
But we should be able to reproduce it now, and we can try loading the script later in the page to avoid conflicts like this. We’ll run some tests over the next day and get back to you when we have some info.
You can re-enable it for now. Thanks!
Hey Alberto,
I still see the Mautic tracking script enabled via WP Fusion at https://www.farobursatil.com/course/configuracion-plataforma-prorealtime/ , so I assume you turned it back on?
(when I view the page source I see
<!-- WP Fusion Mautic site tracking -->)If it’s still off then it’s possible the page is cached, if so we’d want to clear the cache to rule it out. The Mautic tracking script is the most likely thing to cause a conflict since it’s the only WP Fusion JavaScript on the page.
We will download the Use Your Drive plugin and test it on our end to see if we can reproduce the conflict, but we’ll need a day or so to test everything.
Let me know about the tracking script so we can rule that out early and you can re-enable it.