vupdraft
Forum Replies Created
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Forum: Plugins
In reply to: [Easy Updates Manager] Kadence Blocks pro does not auto updateThank you for your patience. Unfortunately, as it’s a premium plugin I am unable to test it directly which is extremely frustrating. I have reached out to Kadence and requested a copy.
From the look of your earlier screenshot, it does not look like there is any attempt to update the plugin (otherwise you would get a pass or failed message in the log). Have you installed the free plugin WPCrontrol, if not could you and could you list all cron events relating to the plugin?
Your other screenshot shows that that you have updates enabled for this plugin but for some reason it’s not trying to update the block pro plugin.
This is going to sound basic but can you try disabling and re-enabling both plugins?
Hi,
Thank you for the update, if it does happen again please let us know.
Sincere apologies for the delay here.
The log you have sent is from after the issue resolved itself (on the 7th), Can you send us some logs from the backups that happened when the backups where running minutes apart from each other.
Would you be able to provide the logs for the backups that ran on the 5th?
Hi,
Sincere apologies, I have been on leave but someone should have picked this up before now. I did read your message. I also checked your log which says this: https://snipboard.io/sB3Tqz.jpg
When your backups fail, they pruning part does not run and the old files are not removed.
You will need to manually remove the extra files. Once you have removed these files and you have enough space on your remote storage the backups should be pruned as expected
Forum: Plugins
In reply to: [Easy Updates Manager] Kadence Blocks pro does not auto updateApologies, I hadn’t realised there were so many Kadence plugins.
Firstly if you disable, EUM, are you able to update the plugin?
In your Dashboard >>Updates
Do you see anywhere to enter your Kadence block pro licence key: https://snipboard.io/zwF94N.jpg
If you try and manually update, does it work, if not can you take a screenshot of any errors.
This very much seems like a licences issue (I do realise you have said that you have looked into this with Kadence but it seems only the premium version of this plugin is having this issue)
Hi,
We have not heard from you in a while so I am closing this thread.
Please start a new one if you require further assistance.
Hi Andrew,
As we have not heard from you in a while we are closing the thread. If you are still experiencing issues, please start a new one.
Forum: Plugins
In reply to: [Easy Updates Manager] Kadence Blocks pro does not auto updateIt looks like the blocks plugin is the one below?
Forum: Plugins
In reply to: [Easy Updates Manager] Kadence Blocks pro does not auto updateForum: Plugins
In reply to: [Easy Updates Manager] Kadence Blocks pro does not auto updateAlso can you check that it is allowed to update
https://snipboard.io/B7yzvE.jpg
My screenshot of is of All In One Security but you can make sure the allowed bit is green for the Kadence plugin in your site
Forum: Plugins
In reply to: [Easy Updates Manager] Kadence Blocks pro does not auto updateHi,
Can you post the contents of the tab?
Forum: Plugins
In reply to: [Easy Updates Manager] Kadence Blocks pro does not auto updateHi,
It’s one of the tabs within the plugin, you can select it from the dropdown: https://snipboard.io/8K1Lr2.jpg or you can select the tab once you are in the plugin (its the fourth one along: https://snipboard.io/Nl5ORX.jpg)
Forum: Plugins
In reply to: [Easy Updates Manager] Kadence Blocks pro does not auto updateHi
The error message that you sent contains the following
Notice: Function acf_get_value was called incorrectly.
The acf normally stands for Advanced Custom Fields. However, this is not likely to be causing the issue anyhow.
Can you send me the log from within the EUM plugin (in the logs tab)
It’s been a while since we heard from you so I am closing this ticket
You will need to remove this before you can use this plugin
