webbeagle

Sorry my bad. The shop is set to live now.

FYI, the issue was related to conflict with the “SiteGround Optimizer plugin” plugin.

I believe the error also caused the caching function to not work properly. Resulting the sales price function to not work properly for all products.

This only happened after the latest Woo update release. The price fixed itself after we disabled the caching function.

I’ve spoken with Siteground senior support and they think the error seems to be caused by the woocommerce plugin, and most importantly, its admin assets. 

I have posted their findings in my previous comment around 6 days ago.

Hi,

I’ve setup a test account with Twenty Twenty-Five theme and have only the Siteground ‘Speed Optimizer’ and ‘Woocommerce’ plugin active and I’m still getting the same error when trying to go to the ‘Speed Optimizer’ settings page in the backend.

https://leonh225.sg-host.com

Let me know if you want me to deactivate the ‘Speed Optimizer’ plugin as well.

Thanks.

WordPress Environment<br><br>WordPress address (URL): https://downtoearthopals.com.au<br>Site address (URL): https://downtoearthopals.com.au<br>WC Version: 9.8.1<br>Legacy REST API Package Version: ✔ 1.0.5<br>Action Scheduler Version: ✔ 3.9.2<br>Log Directory Writable: ✔<br>WP Version: ❌ 6.7.2 - There is a newer version of WordPress available (6.8)<br>WP Multisite: –<br>WP Memory Limit: 768 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_AU<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 8.2.28<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 3000<br>cURL Version: 8.9.1<br>OpenSSL/3.2.4<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.39-30<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 9.8.1<br>WC Database Prefix: san_<br>Total Database Size: 188.64MB<br>Database Data Size: 133.53MB<br>Database Index Size: 55.11MB<br>san_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB<br>san_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>san_woocommerce_order_items: Data: 2.52MB + Index: 1.52MB + Engine InnoDB<br>san_woocommerce_order_itemmeta: Data: 11.52MB + Index: 11.03MB + Engine InnoDB<br>san_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>san_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>san_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_actionscheduler_actions: Data: 1.02MB + Index: 0.22MB + Engine InnoDB<br>san_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_actionscheduler_logs: Data: 0.16MB + Index: 0.14MB + Engine InnoDB<br>san_adfoin_integration: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_adfoin_log: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>san_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_comments: Data: 4.52MB + Index: 3.56MB + Engine InnoDB<br>san_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB<br>san_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>san_e_submissions: Data: 0.09MB + Index: 0.27MB + Engine InnoDB<br>san_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>san_e_submissions_values: Data: 0.11MB + Index: 0.03MB + Engine InnoDB<br>san_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_gf_addon_payment_callback: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_gf_addon_payment_transaction: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>san_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_gf_entry: Data: 0.09MB + Index: 0.03MB + Engine InnoDB<br>san_gf_entry_meta: Data: 0.33MB + Index: 0.48MB + Engine InnoDB<br>san_gf_entry_notes: Data: 0.08MB + Index: 0.03MB + Engine InnoDB<br>san_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_gf_form_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>san_gf_form_revisions: Data: 0.03MB + Index: 0.03MB + Engine InnoDB<br>san_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>san_gla_merchant_issues: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>san_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_options: Data: 13.05MB + Index: 1.08MB + Engine InnoDB<br>san_postmeta: Data: 37.17MB + Index: 25.67MB + Engine InnoDB<br>san_posts: Data: 5.06MB + Index: 3.50MB + Engine InnoDB<br>san_redirection_404: Data: 1.02MB + Index: 0.05MB + Engine InnoDB<br>san_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>san_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>san_sgs_log_events: Data: 2.02MB + Index: 1.02MB + Engine InnoDB<br>san_sgs_log_visitors: Data: 1.02MB + Index: 0.11MB + Engine InnoDB<br>san_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>san_term_relationships: Data: 0.08MB + Index: 0.06MB + Engine InnoDB<br>san_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_usermeta: Data: 0.11MB + Index: 0.06MB + Engine InnoDB<br>san_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>san_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>san_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>san_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>san_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_wc_order_product_lookup: Data: 1.52MB + Index: 1.50MB + Engine InnoDB<br>san_wc_order_stats: Data: 1.52MB + Index: 0.97MB + Engine InnoDB<br>san_wc_order_tax_lookup: Data: 1.52MB + Index: 0.84MB + Engine InnoDB<br>san_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>san_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_wc_product_attributes_lookup: Data: 0.06MB + Index: 0.05MB + Engine InnoDB<br>san_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_wc_product_meta_lookup: Data: 0.08MB + Index: 0.11MB + Engine InnoDB<br>san_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_wfauditevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>san_wfconfig: Data: 3.27MB + Index: 0.00MB + Engine InnoDB<br>san_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_wffilemods: Data: 26.58MB + Index: 0.00MB + Engine InnoDB<br>san_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>san_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>san_wfknownfilelist: Data: 12.52MB + Index: 0.00MB + Engine InnoDB<br>san_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_wflogins: Data: 0.09MB + Index: 0.03MB + Engine InnoDB<br>san_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY<br>san_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>san_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>san_wfstatus: Data: 0.27MB + Index: 0.16MB + Engine InnoDB<br>san_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_wpc_accesslocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_wpc_login_fails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>san_yoast_indexable: Data: 1.50MB + Index: 0.13MB + Engine InnoDB<br>san_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB<br>san_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>san_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>san_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB Post Type Counts<br><br>acf-field: 13<br>acf-field-group: 1<br>addify_whp: 2<br>attachment: 1465<br>elementor_library: 70<br>elementor_snippet: 1<br>elementskit_template: 1<br>nav_menu_item: 16<br>oembed_cache: 31<br>page: 29<br>post: 20<br>product: 359<br>revision: 3<br>seedprod: 1<br>shop_order: 9807<br>shop_order_refund: 2<br>wp_global_styles: 1 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (29)<br><br>Advanced Custom Fields: by WP Engine – 6.4.0.1<br>Advanced Google reCAPTCHA: by WebFactory Ltd – 1.30<br>Afterpay Gateway for WooCommerce: by Afterpay – 3.8.8<br>Astra Pro: by Brainstorm Force – 4.10.0<br>Elementor Pro: by Elementor.com – 3.28.2<br>Elementor: by Elementor.com – 3.28.3<br>ElementsKit Lite: by Wpmet – 3.4.9<br>Google for WooCommerce: by WooCommerce – 2.9.11<br>Site Kit by Google: by Google – 1.150.0<br>Gravity Forms Eway: by WebAware – 2.6.1<br>Gravity Forms: by Gravity Forms – 2.9.6.1<br>Gravity Forms PayPal Checkout Add-On: by Gravity Forms – 3.9.0<br>Gravity Forms User Registration Add-On: by Gravity Forms – 5.4.0<br>Hide Price and Add to Cart Button: by Addify – 1.5.0<br>ACF Photo Gallery Field: by Navneil Naicker – 3.0<br>Redirection: by John Godley – 5.5.2<br>Speed Optimizer: by SiteGround – 7.7.2<br>Security Optimizer: by SiteGround – 1.5.7<br>Sold Out Badge for WooCommerce: by Charlie Etienne – 4.4.0<br>The Plus Addons for Elementor: by POSIMYTH – 6.2.7<br>The Plus Addons for Elementor - Pro: by POSIMYTH – 6.2.6<br>WooCommerce.com Update Manager: by Automattic – 1.0.3<br>Currency Converter for WooCommerce: by Kestrel – 2.2.4<br>Eway Payments for Woo: by Eway – 3.8.0<br>WooCommerce Legacy REST API: by WooCommerce – 1.0.5<br>WooCommerce PayPal Payments: by PayPal – 3.0.3<br>WooCommerce: by Automattic – 9.8.1<br>Wordfence Security: by Wordfence – 8.0.5<br>Yoast SEO: by Team Yoast – 24.9 Inactive Plugins (4)<br><br>Advanced Form Integration Professional: by nasirahmed – 1.93.1<br>Agile CRM WooCommerce: by Agile CRM Team – 1.0<br>Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.18.15<br>SiteGround Central: by SiteGround – 3.3.1 Settings<br><br>Legacy API Enabled: ✔<br>Force SSL: –<br>Currency: AUD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 379 KB WC Pages<br><br>Shop base: #1276 - /shop/<br>Cart: #79 - /cart-2/ - Contains the woocommerce_cart shortcode<br>Checkout: #82 - /checkout-2/ - Contains the woocommerce_checkout shortcode<br>My account: #8 - /my-account/ - Contains the [woocommerce_my_account] shortcode<br>Terms and conditions: ❌ Page ID is set<br>but the page does not exist Theme<br><br>Name: Astra<br>Version: 4.10.0<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build<br>personally we recommend using a child theme. See: How to create a child theme<br><br>Theme type: Classic theme<br>WooCommerce Support: ✔ Templates<br><br>Overrides: /home/customer/www/downtoearthopals.com.au/public_html/wp-content/plugins/theplus_elementor_addon/modules/widgets-styles/woo-thankyou/thankyou.php WooCommerce PayPal Payments<br><br>Onboarded: ✔<br>New UI active: –<br>Shop country code: AU<br>WooCommerce currency supported: ✔<br>Advanced Card Processing available in country: ✔<br>Pay Later messaging available in country: ✔<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: –<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br>add-to-cart-with-options-stepper-layout<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>blockified-add-to-cart<br><br>Daily Cron: ✔ Next scheduled: 2025-04-17 04:40:25 +10:00<br>Options: ✔<br>Notes: 216<br>Onboarding: skipped Action Scheduler<br><br>Complete: 547<br>Oldest: 2025-03-16 21:48:21 +1100<br>Newest: 2025-04-16 16:53:47 +1000<br><br>Failed: 12<br>Oldest: 2023-02-16 03:41:45 +1100<br>Newest: 2024-12-12 22:02:04 +1100<br><br>Pending: 3<br>Oldest: 2025-04-16 18:08:13 +1000<br>Newest: 2025-04-17 13:00:00 +1000 Status report information<br><br>Generated at: 2025-04-16 17:04:55 +10:00<br>

Upon further inspection, I’ve noticed that even though the sale prices and their respective periods are correctly configured for each product, WooCommerce is displaying the regular price instead of the sale price in the backend product listings as well.​

Could you please investigate this matter urgently? We’re aiming to launch our sale promptly, and resolving this issue is critical to our timeline.​

Thank you for your immediate attention to this matter.

Hi,

Thank you for your feedback.

As you’ve observed, the main price is displaying the original regular price instead of the sale price (displaying the wrong price), resulting in both prices appearing the same. The backend settings is correct and this issue has surfaced following the recent WooCommerce update and seems to affect websites utilizing the WooCommerce plugin.​

Additionally, we’re encountering an error in the WordPress backend, which appears to be linked to the SiteGround Optimizer plugin. There have been reports of conflicts between SiteGround Optimizer and WooCommerce, particularly affecting functionalities like checkout pages and price displays.

Could you please have your technical team investigate this matter, adjusting them accordingly might resolve the conflict.​

Thank you for your assistance.

The problem is whether or not the plugin works on WordPress.

The problem is your plugin latest update doesn’t work with the Elementor plugin.

Please test with the latest Elementor plugin.