Matt Cromwell

I also want to mention that it looks like you are forcing HTTPS throughout your site — which is great and helpful — BUT your SSL certificate is expired. So I’d recommend reaching out to your webhost to make sure your SSL certificate works as expected.

From looking at the code on your Give form, I can see that Give is setting it to USD. I wonder if you have a plugin conflict that is preventing you from saving the Give settings correctly. Or perhaps caching? Here’s what I’d try:

1. Clear and disable all caching on your site completely. Both plugins and server caching
2. Save the currency settings as something really strange like Yen
3. Does the form show the Yen currency symbol?
4. If not check your Give settings again and see if it says Yen or USD
5. If it shows USD then I’d suggest using the Health Check plugin to troubleshoot that. It will allow you to deactivate all plugins and put your site on a default theme ONLY for yourself — your live visitors will not see that. We have a write-up on that here:
https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

Then you can enable plugins one at a time and test again until you see the problem again. Then let me know which plugin caused the conflict and I can take a closer look at replicating the issue for you.

Thanks!

Thanks!

Thanks Pascal, keep me posted on what they find. In the meantime, I’ll continue doing some testing as well.

Can you provide a screenshot of how you implemented the code in your functions.php file? The snippet on Github is correct as far as I can see.

1) Regarding My Custom Functions — that used to be problematic years ago. Have you tried it recently? Other than that, your child theme’s functions.php file is the only other recommended place for snippets like that.

You can try this one, but the reason I don’t recommend it is that it doesn’t have fatal error checking and prevention like My Custom Functions does
https://ww.wp.xz.cn/plugins/functionality/

2) I think the snippet I provided is the best route since you are already implementing the Terms and Conditions checkbox that IS itself the consent box. Once that snippet is installed you’ll get all the info you need in your report.

The reason it gets those settings is because the Terms can be set per form or globally, so the snippet checks for either — that’s important if others plan to use this snippet as well.

But the other reason why it’s pulling that is because currently the text is NOT saved to the donation at all, so that’s why this has to be there, so that that consent and text gets saved to the donations and is then available via the Export.

Once you have that snippet, and you go to the “Donation Export” tool, choose the form you from which you want to export the donations and you’ll see a “Custom Fields” section show up, which you select and then you’ll have all the information you need.

3) That’s not currently do-able unfortunately. We are working on a very new form builder and report API. As we build those out, we’ll be keeping these types of privacy concerns front and center which should result in much more flexible ways to support the needs you have.

Thanks!

Wow! What a great review. Thank you so much. It’s really encouraging to hear how Give has helped empower your Cause over years now — that’s what we’re here for!

If your Cause is benefiting from Give, we’d love to tell others about it as well. Please consider submitting your Story to us here: https://givewp.com/submit-your-give-story/

Best of luck in all you, and we hope to hear from you soon!