Hi Jarno, yes, that’s correct, although we’ve already uninstalled the Object Cache plugin on the other site. That didn’t solve the problem. My new example involves a complete reinstallation with the latest Simplybookme plugin version.
I’m going to clone one of the sites for a staging environment. How can I give you access?
Hi Jarno, we now have another website with the same problem. Here is a list of the plugins and theme used:
Theme:
GreyD
Plugins:
Auto Alt Text
FileBird Lite
Google Apps Login Premium
Greyd Plugin
Greyd.Forms
Rank Math SEO
SimplyBook.me – Booking and Reservation Calendar
TinyPNG – JPEG, PNG & WebP image compression
WP Rocket
The setup is similar to our own site, and here too we get the error: We have lost the connection to your SimplyBook account. Reconnect by logging out in the general settings.
It says you’re logged in. But there’s an error message saying the connection has been lost: We’ve lost the connection to your SimplyBook account. Please log out and log in again to reconnect. I’ll try to set up a staging environment.
We completely disabled Object Cache, but that didn’t solve the problem either. The Redis Object Cache plugin was just the problem that changes weren’t being applied.
We have to reconnect every day because the connection gets lost and reset all the settings. This is very tedious and bad for our business because customers often can’t book appointments. This has only been the case since the last major update. Before that, everything worked fine.
Good morning, thank you very much for the quick fix. We had an issue with a Multisite Shared Media Library. Support also discovered a bug in the AUTO ALT TEXT plugin. A quick fix temporarily resolved the issue on our hosting. Here’s the information from Shared Media Library Support:
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It was easy to investigate the error, it is in the following plugin: “Auto Alt Text”. No errors in the shared media library.
Below I attached the proof from the debug.log where it is mentioned that the error in that plugin. I added a quick fix there (screenshot is attached) but I recommend contacting their plugin support team and fix the error once and forever.
Until now, uploading SVGs always worked, even when no alt text was generated. Recently, however, we’ve been unable to upload SVGs without receiving an error message:
The server cannot process the image. This can happen if the server is busy or doesn’t have enough resources to complete the task. Uploading a smaller image might help. The maximum size should not exceed 2560 pixels.
Only when we disable the Auto Alt Text plugin can we upload SVGs to the media library again. What’s causing this?
