williamtheis
Forum Replies Created
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I am locked out too! I am not sure which version of Wordfence is installed since I cannot get it. when I go to http://mysite.com/wp-admin/ all I can get is “Your access to this site has been temporarily limited by the site owner” page. I have 2 factor with recovery codes but never get the chance to enter them. I have tried using a different network address but still get the lockout. I sent email to the admin email but nothing comes out to do the reset. any suggestions?
ummm…. so?
I feel like the middleman in this conversation. what should I attempt next? do you know what I should tell my host?
appreciate your help but I don’t know what to do next
so did you understand what they were wanting?
here is their response after they logged into my wordpress site after I provided credentials.
I have checked the server and found that server-based settings are correct. Please contact wordfence support and get back to us with the exact requirement/settings so that we can adjust it in the server. Don't hesitate to ask us any questions. We are always here to assist you. Thank you, Nick M, https://www.webhostingpad.com/so what are the the exact requirement/settings so I can pass it on to my host?
I suspect that my host did not answer the question. How shall I phrase it to get the information that you need to troubleshoot? or is there something else to do next?
support at my host replied:
Thank you for contacting us. I have checked the domain imageworkx.us, I could see that it is loading fine and did not get any error log in the server. Also, I could see that the PHP memory_limit is set to 512MB. You can check this by using the following URL. https://imageworkx.us/info.php If you are still facing the issue, please provide us the exact URL which you are getting the error. So that we will be better position to assist you.No error log apparently. What else can it be?
have you had a chance to look at the log?
[May 20 12:34:56:1621539296.328110:4:info] Scan process ended after forking.
[May 20 12:34:56:1621539296.014603:4:info] Starting cron via proxy at URL https://noc1.wordfence.com/scanp/imageworkx.us/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=0&scanMode=custom&cronKey=e3046d0f58b8ddfb12a97288ed745fed&k=8ca11a60ad6a8a92edd349763c894ea99a70cee3bdacd4362b151877c793250804b74d16cab2f6a1d3ae15fe6a7a78ff43a3468e2bf8770f22bcea667839c16e&ssl=1&signature=744a99d31e3d49eae77b6635265985d4540fe61545d743990fd6bc23953e16c7
[May 20 12:34:56:1621539296.012315:4:info] getMaxExecutionTime() returning config value: 30
[May 20 12:34:56:1621539296.011310:4:info] Got value from wf config maxExecutionTime: 30
[May 20 12:34:56:1621539296.008992:4:info] Entering start scan routine
[May 20 12:34:56:1621539296.005831:4:info] Ajax request received to start scan.
[May 20 12:34:52:1621539292.598314:10:info] SUM_KILLED:A request was received to stop the previous scan.
[May 20 12:34:52:1621539292.597144:1:info] Scan stop request received.
[May 20 12:34:29:1621539269.207647:4:info] Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=8ca11a60ad6a8a92edd349763c894ea99a70cee3bdacd4362b151877c793250804b74d16cab2f6a1d3ae15fe6a7a78ff43a3468e2bf8770f22bcea667839c16e&s=eyJ3cCI6IjUuNy4yIiwid2YiOiI3LjUuMyIsIm1zIjpmYWxzZSwiaCI6Imh0dHBzOlwvXC9pbWFnZXdvcmt4LnVzIiwic3NsdiI6MjY4NDQzODM5LCJwdiI6IjcuNC45IiwicHQiOiJjZ2ktZmNnaSIsImN2IjoiNy42Mi4wIiwiY3MiOiJPcGVuU1NMXC8xLjAuMmsiLCJzdiI6IkFwYWNoZVwvMiIsImR2IjoiNS43LjMwIiwibGFuZyI6IiJ9&betaFeed=0&action=timestamp
[May 19 05:03:56:1621425836.604260:1:info] Scheduled Wordfence scan starting at Wednesday 19th of May 2021 05:03:56 AM
[May 16 05:11:56:1621167116.030191:1:info] Scheduled Wordfence scan starting at Sunday 16th of May 2021 05:11:56 AM
[May 13 05:02:24:1620907344.945884:1:info] Scheduled Wordfence scan starting at Thursday 13th of May 2021 05:02:24 AM
[May 12 10:25:11:1620840311.732190:2:error] GeoIP Error: fgetc(): read of 8192 bytes failed with errno=12 Cannot allocate memory
[May 12 10:25:11:1620840311.732026:2:error] GeoIP Error: fgetc(): read of 8192 bytes failed with errno=12 Cannot allocate memory
[May 12 10:25:11:1620840311.731768:2:error] GeoIP Error: fgetc(): read of 8192 bytes failed with errno=12 Cannot allocate memory
[May 12 10:25:11:1620840311.731314:2:error] GeoIP Error: fgetc(): read of 8192 bytes failed with errno=12 Cannot allocate memory
[May 11 11:36:07:1620758167.090421:10:info] SUM_KILLED:A request was received to stop the previous scan.
[May 11 11:36:07:1620758167.088879:1:info] Scan stop request received.
[May 10 15:44:15:1620686655.611328:10:info] SUM_KILLED:A request was received to stop the previous scan.
[May 10 15:44:15:1620686655.610325:1:info] Scan stop request received.
[May 10 13:23:51:1620678231.424414:10:info] SUM_KILLED:A request was received to stop the previous scan.
[May 10 13:23:51:1620678231.412996:1:info] Scan stop request received.
[May 10 13:21:07:1620678067.117968:10:info] SUM_KILLED:A request was received to stop the previous scan.
[May 10 13:21:07:1620678067.116897:1:info] Scan stop request received.
[May 10 11:44:13:1620672253.294415:10:info] SUM_KILLED:A request was received to stop the previous scan.
[May 10 11:44:13:1620672253.293256:1:info] Scan stop request received.
[May 10 05:03:23:1620648203.505947:1:info] Scheduled Wordfence scan starting at Monday 10th of May 2021 05:03:23 AM
[May 08 11:57:21:1620500241.703214:10:info] SUM_KILLED:A request was received to stop the previous scan.
[May 08 11:57:21:1620500241.702019:1:info] Scan stop request received.
[May 08 11:49:55:1620499795.090808:10:info] SUM_KILLED:A request was received to stop the previous scan.
[May 08 11:49:55:1620499795.089523:1:info] Scan stop request received.
[May 08 11:44:59:1620499499.923650:10:info] SUM_KILLED:A request was received to stop the previous scan.
[May 08 11:44:59:1620499499.922461:1:info] Scan stop request received.
[May 08 11:42:03:1620499323.930499:10:info] SUM_KILLED:A request was received to stop the previous scan.
[May 08 11:42:03:1620499323.929256:1:info] Scan stop request received.
[May 08 11:36:31:1620498991.516074:10:info] SUM_KILLED:A request was received to stop the previous scan.
[May 08 11:36:31:1620498991.514904:1:info] Scan stop request received.
[May 08 11:35:27:1620498927.259004:10:info] SUM_KILLED:A request was received to stop the previous scan.
[May 08 11:35:27:1620498927.257855:1:info] Scan stop request received.
[May 08 10:45:01:1620495901.296529:10:info] SUM_KILLED:A request was received to stop the previous scan.
[May 08 10:45:01:1620495901.295489:1:info] Scan stop request received.
[May 08 10:36:53:1620495413.704421:10:info] SUM_KILLED:A request was received to stop the previous scan.
[May 08 10:36:53:1620495413.703251:1:info] Scan stop request received.
[May 08 10:15:46:1620494146.994584:10:info] SUM_KILLED:A request was received to stop the previous scan.
[May 08 10:15:46:1620494146.993467:1:info] Scan stop request received.
[May 08 10:06:27:1620493587.925946:2:info] Analyzed 7000 files containing 241.37 MB of data so far
[May 08 10:06:26:1620493586.607649:2:info] Analyzed 6900 files containing 241.11 MB of data so far
[May 08 10:06:25:1620493585.276854:2:info] Analyzed 6800 files containing 239.9 MB of data so far
[May 08 10:06:23:1620493583.906889:2:info] Analyzed 6700 files containing 236.65 MB of data so far
[May 08 10:06:22:1620493582.517727:2:info] Analyzed 6600 files containing 232.42 MB of data so far
[May 08 10:06:21:1620493581.137557:2:info] Analyzed 6500 files containing 231.56 MB of data so far
[May 08 10:06:19:1620493579.827264:2:info] Analyzed 6400 files containing 231.2 MB of data so far
[May 08 10:06:18:1620493578.522954:2:info] Analyzed 6300 files containing 230.97 MB of data so far
[May 08 10:06:17:1620493577.200509:2:info] Analyzed 6200 files containing 230.42 MB of data so far
[May 08 10:06:15:1620493575.855267:2:info] Analyzed 6100 files containing 229.99 MB of data so far
[May 08 10:06:06:1620493566.976713:2:info] Analyzed 6000 files containing 228.7 MB of data so far
[May 08 10:06:05:1620493565.627512:2:info] Analyzed 5900 files containing 227.63 MB of data so far
[May 08 10:06:04:1620493564.252548:2:info] Analyzed 5800 files containing 225.42 MB of data so far
[May 08 10:06:02:1620493562.853386:2:info] Analyzed 5700 files containing 220.11 MB of data so far
[May 08 10:06:01:1620493561.523674:2:info] Analyzed 5600 files containing 218.26 MB of data so far
[May 08 10:06:00:1620493560.128515:2:info] Analyzed 5500 files containing 217.71 MB of data so far
[May 08 10:05:53:1620493553.090041:2:info] Analyzed 5400 files containing 217.27 MB of data so far
[May 08 10:05:51:1620493551.632959:2:info] Analyzed 5300 files containing 217.2 MB of data so far
[May 08 10:05:39:1620493539.897428:2:info] Analyzed 5200 files containing 215.79 MB of data so far
[May 08 10:05:38:1620493538.400518:2:info] Analyzed 5100 files containing 215.54 MB of data so far
[May 08 10:05:36:1620493536.823780:2:info] Analyzed 5000 files containing 215.23 MB of data so far
[May 08 10:05:35:1620493535.317387:2:info] Analyzed 4900 files containing 214.88 MB of data so far
[May 08 10:05:32:1620493532.310830:2:info] Analyzed 4800 files containing 213.69 MB of data so far
[May 08 10:05:29:1620493529.998359:2:info] Analyzed 4700 files containing 213.27 MB of data so far
[May 08 10:05:28:1620493528.438404:2:info] Analyzed 4600 files containing 212.9 MB of data so far
[May 08 10:05:14:1620493514.662038:2:info] Analyzed 4500 files containing 210.5 MB of data so far
[May 08 10:05:12:1620493512.967624:2:info] Analyzed 4400 files containing 209.54 MB of data so far
[May 08 10:05:10:1620493510.727694:2:info] Analyzed 4300 files containing 208.2 MB of data so far
[May 08 10:05:08:1620493508.784030:2:info] Analyzed 4200 files containing 206.86 MB of data so far
[May 08 10:05:06:1620493506.437316:2:info] Analyzed 4100 files containing 205.17 MB of data so far
[May 08 10:05:04:1620493504.643674:2:info] Analyzed 4000 files containing 204.48 MB of data so far
[May 08 10:05:02:1620493502.689409:2:info] Analyzed 3900 files containing 203.56 MB of data so far
[May 08 10:04:55:1620493495.917150:2:info] Analyzed 3800 files containing 201.88 MB of data so far
[May 08 10:04:53:1620493493.950390:2:info] Analyzed 3700 files containing 201.21 MB of data so far
[May 08 10:04:52:1620493492.289784:2:info] Analyzed 3600 files containing 201.14 MB of data so far
[May 08 10:04:49:1620493489.874973:2:info] Analyzed 3500 files containing 200.87 MB of data so far
[May 08 10:04:48:1620493488.282629:2:info] Analyzed 3400 files containing 200.56 MB of data so far
[May 08 10:04:46:1620493486.455705:2:info] Analyzed 3300 files containing 200.25 MB of data so far
[May 08 10:04:44:1620493484.685460:2:info] Analyzed 3200 files containing 200.05 MB of data so far
[May 08 10:04:43:1620493483.102548:2:info] Analyzed 3100 files containing 199.72 MB of data so far
[May 08 10:04:36:1620493476.977609:2:info] Analyzed 3000 files containing 199.26 MB of data so far
[May 08 10:04:35:1620493475.326408:2:info] Analyzed 2900 files containing 198.91 MB of data so far
[May 08 10:04:33:1620493473.646622:2:info] Analyzed 2800 files containing 198.14 MB of data so far
[May 08 10:04:31:1620493471.622349:2:info] Analyzed 2700 files containing 197.09 MB of data so far
[May 08 10:04:29:1620493469.974215:2:info] Analyzed 2600 files containing 196.14 MB of data so far
[May 08 10:04:28:1620493468.306511:2:info] Analyzed 2500 files containing 195.61 MB of data so far
[May 08 10:04:26:1620493466.870059:2:info] Analyzed 2400 files containing 195.45 MB of data so far
[May 08 10:04:25:1620493465.346870:2:info] Analyzed 2300 files containing 195.28 MB of data so far
[May 08 10:04:23:1620493463.732681:2:info] Analyzed 2200 files containing 194.84 MB of data so far
[May 08 10:04:17:1620493457.886293:2:info] Analyzed 2100 files containing 193.87 MB of data so far
[May 08 10:04:15:1620493455.983911:2:info] Analyzed 2000 files containing 193.07 MB of data so far
[May 08 10:04:14:1620493454.139075:2:info] Analyzed 1900 files containing 192.07 MB of data so far
[May 08 10:04:12:1620493452.126658:2:info] Analyzed 1800 files containing 191.21 MB of data so far
[May 08 10:04:08:1620493448.883509:2:info] Analyzed 1700 files containing 190.81 MB of data so far
[May 08 10:04:04:1620493444.799557:2:info] Analyzed 1600 files containing 188.35 MB of data so far
[May 08 10:04:03:1620493443.113710:2:info] Analyzed 1500 files containing 187.85 MB of data so far
[May 08 10:03:55:1620493435.362329:2:info] Analyzed 1400 files containing 185.39 MB of data so far
[May 08 10:03:53:1620493433.394438:2:info] Analyzed 1300 files containing 185.02 MB of data so far
[May 08 10:03:51:1620493431.744253:2:info] Analyzed 1200 files containing 184.73 MB of data so far
[May 08 10:03:50:1620493430.076536:2:info] Analyzed 1100 files containing 183.88 MB of data so far
[May 08 10:03:46:1620493426.876292:2:info] Analyzed 1000 files containing 181.81 MB of data so far
[May 08 10:03:44:1620493424.832852:2:info] Analyzed 900 files containing 181.13 MB of data so far
[May 08 10:03:43:1620493423.256543:2:info] Analyzed 800 files containing 180.44 MB of data so far
[May 08 10:02:18:1620493338.890393:2:info] Analyzed 700 files containing 127.79 MB of data so far
[May 08 10:00:02:1620493202.069591:2:info] Analyzed 600 files containing 28.56 MB of data so far
[May 08 09:59:37:1620493177.443165:2:info] Analyzed 500 files containing 8.07 MB of data so far
[May 08 09:59:37:1620493177.172629:2:info] Analyzed 400 files containing 7.19 MB of data so far
[May 08 09:59:36:1620493176.745426:2:info] Analyzed 300 files containing 4.42 MB of data so far
[May 08 09:59:36:1620493176.346936:2:info] Analyzed 200 files containing 2.84 MB of data so far
[May 08 09:59:35:1620493175.926464:2:info] Analyzed 100 files containing 1.6 MB of data so far
[May 08 09:59:35:1620493175.512399:2:info] 10105 files indexed
[May 08 09:59:35:1620493175.508176:2:info] 10000 files indexed
[May 08 09:59:35:1620493175.494308:2:info] 9500 files indexed
[May 08 09:59:35:1620493175.480748:2:info] 9000 files indexed
[May 08 09:59:35:1620493175.324201:2:info] 8500 files indexed
[May 08 09:59:35:1620493175.294777:2:info] 8000 files indexed
[May 08 09:59:35:1620493175.234305:2:info] 7500 files indexed
[May 08 09:59:35:1620493175.216228:2:info] 7000 files indexed
[May 08 09:59:35:1620493175.202032:2:info] 6500 files indexed
[May 08 09:59:35:1620493175.185915:2:info] 6000 files indexed
[May 08 09:59:35:1620493175.143298:2:info] 5500 files indexed
[May 08 09:59:35:1620493175.116571:2:info] 5000 files indexed
[May 08 09:59:35:1620493175.019504:2:info] 4500 files indexed
[May 08 09:59:34:1620493174.988203:2:info] 4000 files indexed
[May 08 09:59:34:1620493174.936897:2:info] 3500 files indexed
[May 08 09:59:34:1620493174.909737:2:info] 3000 files indexed
[May 08 09:59:34:1620493174.879915:2:info] 2500 files indexed
[May 08 09:59:34:1620493174.860216:2:info] 2000 files indexed
[May 08 09:59:34:1620493174.840378:2:info] 1500 files indexed
[May 08 09:59:34:1620493174.821913:2:info] 1000 files indexed
[May 08 09:59:34:1620493174.587923:2:info] 500 files indexed
[May 08 09:59:34:1620493174.564292:10:info] SUM_START:Scanning for unknown files in wp-admin and wp-includes
[May 08 09:59:34:1620493174.558662:10:info] SUM_START:Scanning for known malware files
[May 08 09:59:34:1620493174.555453:10:info] SUM_DISABLED:Skipping plugin scan
[May 08 09:59:34:1620493174.554447:10:info] SUM_DISABLED:Skipping theme scan
[May 08 09:59:34:1620493174.550992:10:info] SUM_START:Comparing core WordPress files against originals in repository
[May 08 09:59:34:1620493174.544384:10:info] SUM_ENDSUCCESS:Fetching list of known core files from Wordfence
[May 08 09:59:33:1620493173.817678:10:info] SUM_START:Fetching list of known core files from Wordfence
[May 08 09:59:33:1620493173.810509:10:info] SUM_ENDSUCCESS:Fetching list of known malware files from Wordfence
[May 08 09:59:32:1620493172.747228:10:info] SUM_START:Fetching list of known malware files from Wordfence
[May 08 09:59:32:1620493172.739116:10:info] SUM_ENDSUCCESS:Fetching core, theme and plugin file signatures from Wordfence
[May 08 09:59:31:1620493171.044952:10:info] SUM_START:Fetching core, theme and plugin file signatures from Wordfence
[May 08 09:59:31:1620493171.010902:2:info] Found 2 themes
[May 08 09:59:31:1620493171.009213:2:info] Getting theme list from WordPress
[May 08 09:59:31:1620493171.008440:2:info] Found 14 plugins
[May 08 09:59:30:1620493170.998126:2:info] Getting plugin list from WordPress
[May 08 09:59:30:1620493170.990333:10:info] SUM_ENDBAD:Checking for paths skipped due to scan settings
[May 08 09:59:30:1620493170.918658:10:info] SUM_START:Checking for paths skipped due to scan settings
[May 08 09:59:30:1620493170.909172:10:info] SUM_ENDOK:Checking for future GeoIP support
[May 08 09:59:30:1620493170.905479:10:info] SUM_START:Checking for future GeoIP support
[May 08 09:59:30:1620493170.895928:10:info] SUM_ENDOK:Checking Web Application Firewall status
[May 08 09:59:30:1620493170.891925:10:info] SUM_START:Checking Web Application Firewall status
[May 08 09:59:30:1620493170.882342:10:info] SUM_ENDOK:Scanning to check available disk space
[May 08 09:59:30:1620493170.881578:2:info] The disk has 79833.48 MB available
[May 08 09:59:30:1620493170.880865:2:info] Total disk space: 930.86 GB — Free disk space: 77.96 GB
[May 08 09:59:30:1620493170.876540:10:info] SUM_START:Scanning to check available disk space
[May 08 09:59:30:1620493170.859561:10:info] SUM_ENDSKIPPED:Checking for the most secure way to get IPs
[May 08 09:59:30:1620493170.852463:10:info] SUM_START:Checking for the most secure way to get IPs
[May 08 09:59:28:1620493168.844575:10:info] SUM_PAIDONLY:Checking if your site is on a domain blocklist is for paid members only
[May 08 09:59:26:1620493166.841476:10:info] SUM_PAIDONLY:Checking if your IP is generating spam is for paid members only
[May 08 09:59:24:1620493164.837906:10:info] SUM_PAIDONLY:Check if your site is being Spamvertized is for paid members only
[May 08 09:59:24:1620493164.519274:1:info] Contacting Wordfence to initiate scan
[May 08 09:59:24:1620493164.513232:10:info] SUM_PREP:Preparing a new scan.
[May 08 09:57:56:1620493076.770346:10:info] SUM_FINAL:Scan complete. You have 1 new issue to fix. See below.
[May 08 09:57:56:1620493076.769642:1:info] Quick Scan Complete. Scanned in less than 1 second.
[May 08 09:57:56:1620493076.768803:2:info] Wordfence used 0 B of memory for scan. Server peak memory usage was: 30 MB
[May 08 09:57:56:1620493076.767004:1:info] ——————-
[May 08 09:57:56:1620493076.761894:10:info] SUM_ENDBAD:Scanning for old themes, plugins and core files
[May 08 09:57:56:1620493076.741457:10:info] SUM_START:Scanning for old themes, plugins and core files
[May 08 09:57:56:1620493076.734310:10:info] SUM_ENDOK:Checking Web Application Firewall status
[May 08 09:57:56:1620493076.733351:10:info] SUM_START:Checking Web Application Firewall status
[May 08 09:57:56:1620493076.729170:1:info] Initiating quick scan
[May 08 09:57:56:1620493076.725880:10:info] SUM_PREP:Preparing a new scan.so should I start another thread? it is not scanning and I don’t know why
do you need another diagnostic file?
what should I try next?
it was already checked (based on the advice at https://www.wordfence.com/help/scan/troubleshooting/?utm_source=plugin&utm_medium=pluginUI&utm_campaign=docsIcon#if-your-scans-arent-starting
hello?