Wissam @ Cloudinary

Hi there,
I wanted to follow up one last time regarding our previous discussion. Since I haven’t heard back, I’ll go ahead and close this case for now.

If you need any further assistance in the future, please don’t hesitate to reach out.
Best regards,
Wissam

Hi there,
Thanks for sending over the required files! We’ve received your support ticket, and our team is reviewing your case.

Since this is now being handled via the support ticket, I’ll go ahead and close this thread. If you have any further updates or questions, feel free to follow up directly through your ticket.

Thanks!

Hi there, 
 
Thanks for reaching out. 
 
If you can share any further details of the issue, that will definitely help us to identify a solution. 
 
Also, in order to be able to further investigate the issue you’re experiencing, may I ask you to please share a system report from the plugin as explained in this help centre article?
 
The system report will contain details of how the plugin is configured and details of your WordPress environment. If you can also add some specific assets to the system report (see the 2nd video in the article for an example) that would also be helpful. 
 
With this info, we will take a deeper look into it on our end, trying to reproduce the issue to better understand the root cause of it. 
 
Would you also be willing to provide us with temporary access to a sandbox environment of your site, where we can take a look and debug directly if we can’t identify an issue from the contents of the report? 
 
Looking forward to your update. 
 
Kind regards, 
Wissam

Thank you for the kind words! We are continually working on improving this
plugin and your feedback is greatly appreciated!

Hi @isuke01 ,
I would like to update you that this issue was already fixed in version 3.2.2.
Please review.
Best Regards,

Wissam

Hi @zielarsko

Thank you so much for your kind words! We are thrilled to hear that you find our plugin to be one of the simplest out there. Your feedback is greatly appreciated and motivates us to continue improving our products and services.

If you have any suggestions or need further assistance, please don’t hesitate to reach out.

Best regards,
Wissam

Hi @isuke01 again,

We are looking for the steps to reproduce this behaviour as for now, it is not clear how to reproduce it.
If you can provide a short video/Loom to get the steps, that would be very helpful.

Best Regards,
Wissam

Thank you for sharing the error message.
Once you will create the ticket, add the system report with version 3.1.6 where the issue persists.

In addition, if you can share what is the side effect of this error?

Thanks,

Wissam