wordpress3cx
Forum Replies Created
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Hello @delhistreet, as we already suggested, make your employers subscribe to your WordPress and elevate them to chat agent: it’s really easy, many customers are doing this.
Take some time to read the documentation and explore settings. This forum is intended for solving problems and issues.
Hello @delhistreet, there is no such an option. We used to have, but it had problems and security issues so we removed. We feel that only the admin should decide who can answer the chats, and new unknown users aren’t good candidates to answer chats: they must be elevated by admin to chat agents.
Hello @delhistreet, it’s in WordPress users page, when you create/edit one user.
There is a dedicated section for WP Live Chat, called “WP Live Chat by 3CX – User Fields”, just below “Account Management”.Hello @delhistreet, you can create as many WordPress users as you wish, without admin privileges. Just be sure to enable “Make this user a chat agent” option.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Translation files not workingHello @taschmahal, there are a lot of sentences you can customize directly from Live Chat configuration. Check Settings -> Offline Messages.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] activate live chatHello @jesslucyg, we suggest to check the documentation, you can find it here:
https://www.3cx.com/wp-live-chat/docs/Also check FAQs:
https://ww.wp.xz.cn/plugins/wp-live-chat-support/#faqForum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Server reports errorHello @willjoci, sorry for the trouble, we’ll move this log behind a “debug” option.
If you want to keep error log clean, you can comment out or remove this lineerror_log(‘wplc_return_chat_id_by_rel_or_id cannot find rel=’.$rel);
in functions.php.
Be warned that this error indicates there’s something wrong in your website and some features could not work as expected.
Hello @kellys, sorry for the trouble, we’ll move this log behind a “debug” option.
If you want to keep error log clean, you can comment out or remove this lineerror_log(‘wplc_return_chat_id_by_rel_or_id cannot find rel=’.$rel);
in functions.php.
Be warned that this error indicates there’s something wrong in your website and some features could not work as expected.
Hello @tzwick, can you please disable modsecurity and try again? You should not get those 401 replies, nor PHP errors related to missing sessions.
If you get it working without modsecurity, we need your modsecurity configuration so we can try to replicate your environment.
Let us know!
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Custom colours don’t seem to workHello @hruod, since plugin does not have an approved translation for Portoguese, you fall back to english language for many parts of it. We provide .po/.mo files for portoguese you can manually replace in your WordPress language folders.
As explained in settings page, GeoIP feature requires “GeoIP Detection plugin”, you can install from here: https://ww.wp.xz.cn/plugins/geoip-detect/
Please install it and configure properly.Thanks for your feedback!
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Server reports errorHello @willjoci, this error appears when a chat session with 3CX Chat Server vanishes and plugin tries to access to it, thinking it’s still alive. This is a side effect of some other problem. Are you using a cache plugin? Can you verify if you see javascript errors in console? Let us know.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Save user dataHello @hruod, in most cases, this is correct behavior. You don’t want to enter same data again and again. If chat session has not be closed (by user or by agent) by default it stays open. If you browse away from your website and then you come back, the chat session is still active. This is desiderable behavior.
Can you describe a real life scenario when this should not happen?
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Translate some wordsHello @xszejdi, 8.1.5 was already under testing so we cannot include this fix.
Version 8.1.6 will include improved translation, for the sentences you have reported and also others. Thanks for your patience.Hello @weepie, there are no tracking cookies in our plugin, nor we have tracking code on the backend.
There a few cookies and are strictly technical (PHP session, user fields).
New version 9.0 will be a redesign and cookies will be reduced to a minumum (possibly only PHP session).Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Chat icon disappearsHello @noemizirpoli, the reported issue about custom colors has been fixed in version 8.1.6 we just released. Let us know if you still have problems.