workingout
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Thank you for linking to my original post, though I don’t need a reminder of the frustration and financial impact your plugin caused our business at the time.
I decided to give your plugin another chance in a controlled test environment to see if it had improved since then. However, your response today has highlighted a concerning lack of professionalism.
Your message today serves as a clear reminder of why we were dissatisfied with your plugin and your support previously. I do appreciate the clarification, as it has confirmed that your plugin is not the right fit for our business.
To clarify, we are not currently using your plugin on any live sites. We are testing it again at this time in a controlled environment to evaluate its suitability for our needs, which is why we’ve raised this question.
Thanks
Did you end up finding a solution to this OP? I can’t understand why this isn’t just built into the plugin.
This is the main reason we can’t use this plugin. Most of our customers require a manual re-bill, but our Stripe dashboard becomes a mess using this workaround because every customer ends up with a random identifier and no name attached to it.Webtofee’s plugin will do what you want OP, but their payment forms are way more limited unfortunately.
The main reason why I refuse to run this plugin without being able to save the customer + payment details is because this plugin glitched out on me a few years back and refunded about 10 orders directly from Woocommerce. I thought, no big deal, I’ll just manually re-bill the customers in Stripe. I was shocked when I realized this plugin doesn’t save “guest” customers and I was just shit out of luck. We don’t even allow user registrations because it kills our conversion rates.
Anyways, I lost over $1,000 and not one of the customers ever responded to our request to re-bill. They ran with their money and the product. Webtofee Stripe plugin ever since for my businesses! 🙁
Same problem here. Crazy amount of purchase events from the few shoppers that continuously view their order confirmation page. Any fix for this?
Forum: Plugins
In reply to: [Payment Plugins for Stripe WooCommerce] Admin Manually Pay for OrderSorry, going to stick with our review of the plugin. We have been unable to recover the $1,000 of refunded funds and feel your support was a waste of our time.
Forum: Reviews
In reply to: [Payment Plugins for Stripe WooCommerce] Automatic Refund GlitchAs usual, nearly impossible to get in touch with a customer that was refunded accidentally after already receiving their order.
Just curious, do you have any idea why our Woocommerce would have set these orders to “cancelled” suddenly in the first place?
Can you provide some instruction on how to attempt the “Pay for Order” functionality you mentioned on Woocommerce?
This plugin seems to add the orders as a “Guest” within the Stripe dashboard, so manually billing from with the Stripe dashboard is unfortunately not possible. This is possible with the other plugins we have used though. Is there a setting we missed to have this plugin function the same?
Let us know and we will see if we can get this worked out from within Woocommerce directly. Thanks
Forum: Reviews
In reply to: [Payment Plugins for Stripe WooCommerce] Automatic Refund GlitchI’m sorry for the negative review, but we are out about $1,000 for a feature that we were not aware of and apparently also cannot turn off without hard coding the removal of a filter?
I am assuming a support request would not have lead to a reimbursement of the lost revenue.
I am still having this issue. The only way I can get it to stop without turning the wp fastest cache off is to exclude pages containing fbclid, which is not ideal.
Anyone else out there having this issue? I’ll try a different cache plugin later to see if that works
I might be confused how it works, but wouldn’t that make the cache pointless to have if it doesn’t run on any Facebook ad traffic? 99% of the traffic is coming from FB. Thanks
Unfortunately that did not work