WP Lab Support

Hi @whitsey

Thanks for reaching out today.

Sorry, but that is not possible. Woocommerce utilizes an entirely different shipping system than eBay does, what you are looking to do is not possible.

Instead, as eBay recommends, you should configure shipping policies on eBay, then utilize those policies in WP-Lister by assigning them to your listing profiles. More on this here: https://docs.wplab.com/article/103-enable-and-use-ebay-shipping-profiles

Also, be sure to set at least 1 shipping method within the shipping options of the listing profile, eBay requires this as a “fall back” shipping method in case something happens to your eBay shipping policies/profiles.

Kind regards,

John

Hi @whitsey

Thank you for reaching out to us today.

Pickup in store is only allowed for big box companies like BestBuy, so you should disable the “Store pickup” option in the listing profile. Then resubmit the listing.

Kind regards,

John

Hi @fernandocctech

Thanks for getting back to me.

That is odd. Maybe try removing the global product attribute, and recreate it? Possibly something went awry when setting up that attribute in Woocommerce? The reason why it is odd, is because all of your other attributes are working.

If that does not help, or is not possible for you to try, please reach out to our support here: https://www.wplab.com/request-support/ so we can assist you further with this.

Kind regards,

John

Hi @fernandocctech

Thanks for contacting support today.

Are these global product attributes in Woocommerce or custom product attributes created in the edit product page?

WP-Lister only supports global product attributes, which you can learn more about if you are unfamiliar here: https://rextheme.com/create-global-product-attribute-woocommerce/

If it is a global product attribute, what shortcode are you using in the listing profile and what is the name of the global product attribute?

Kind regards,

John

Thank you for your patience @eulani

We had to update our libraries in version 2.7.0 of WP-Lister and somehow this marketplace got removed. We have added it back and will push a fix for this in our next release. You can either wait for the version to release publicly in the next week or so, or you could download it here: https://w-si.link/qZzB8dnOkx9iWBSFi

Then manually update the plugin. To do that:

Download the plugin from the link above, upload it on the plugins page of WordPress like you would when installing any plugin.

When you do that, WordPress will ask if you want to overwrite the existing copy of the plugin, confirm this, and you will be all set.

You won’t lose any settings, listing profiles, listings, or any other data in WP-Lister by doing this.

And thank you again for bringing this to our attention.

Kind regards,

John

Hi @eulani

Thank you for reaching out regarding this, what do you mean by “stopped synchronizing” exactly? Do the feeds fail? If so, do you receive an error from Amazon? Are the feeds stuck with a status of “Pending”?

If the feeds have been submitted, you will have to wait until Amazon processes those feeds. How long that takes depends on how busy Amazon’s system is and how many products you are submitting in the feed. Usually it only takes several minutes, but I have seen it take as long as several hours in some cases. Rarely does it take many hours, but it can sometimes.

If your “update interval” setting is set to “manually” on the general settings page, then you will have to submit feeds manually on the feeds page of WP-Lister. So I would recommend you check that and submit the pending feed(s) on the feeds page of WP-Lister then view the “Processing Report” tab of the feed to see if you received any errors from Amazon or if the product listed successfully once the feed has completed processing.

You could try to manually update the feed by selecting them and then selecting “Update feed status from Amazon” in the bulk action drop down menu of the “feeds” page in WP-Lister. When you do that, do you see any error at the top of the page? If yes, please provide me with the error.

If you are receiving an error, is it about being rejected?

If yes:

There have been many other users that have received this error from amazon rejecting the feed like this and every time it required Amazon to fix it. When this happens, it appears it is caused by some setting in your account that Amazon controls. Now this is assuming you are listing to a marketplace that your account is approved to list in and your Amazon account is properly setup in WP-Lister. If that is the case, I would recommend you contact Amazon support and provide them with the feed URL and log URL. They may then ask you for answers to a series of questions. If they do, and you need our help to answer those questions, then I will need your dashboard URL and admin login credentials in order to help you answer their questions.

You should enable logging in the “developer” settings page. Then try to submit the feed again to create a log. Then open the log on the logs page and click “open in new tab” to view the log on it’s own page with it’s own URL. Somewhere in the response section of the log you will most likely see:

“SenderInvalidMarketplace Feed rejected …”

If that is what you see then you will need to contact Amazon and tell them that anytime you try to upload product to Amazon you receive a “SubmitFeed request failed with error: Feed rejected”

You should also send them a link to the log so they can examine the feed and the log.

Or is it about being denied?

If yes:

Other users that received a message about actions being denied, was caused by re-authenticating their account but they used the wrong developer ID.

But if your Seller ID and developer ID is correct, and the right MWS Token shows up next to the right Developer ID on https://sellercentral.amazon.de/apps/manage, then I’m afraid you’d have to contact Amazon Seller Support and ask them why your token isn’t being accepted by their API. So far we have never seen a case where everything was 100% correct and you’d get an error message like “Error: Access to XXX is denied”.

Let me know if you find anything that’s wrong (the wrong developer ID would sound not that unlikely to me), but if you don’t then I’m afraid you’ll have to give Amazon a call about this.

The one other thing you could try is renewing your MWS access, as this can also happen if your MWS access needs to be renewed. You can renew it by logging into your Amazon account, browse to Settings > User permissions > click the “Visit manage your apps” button > Find “WP-Lister” and click the “Renew” button in the far right-hand column, then try again.

Lastly,

Some users that had these nearly identical issues and were receiving that denied error seemed to find a solution after contacting their host. Have you contacted your host about this?

Did you make sure you meet all of the requirements:

• Professional Seller account with Amazon (see FAQ)
• WooCommerce 2.2 or better
• WordPress 4.2 or better
• PHP 5.4 or better with cURL support
• decent webspace hosted on a linux server
• single language site – multilingual sites are not supported yet and neither are multisite networks!
• no more than approx. 10,000 products – depending on your server

Also ensure you are on the latest version of WP-Lister: Changelog

Or is it about an AWS access Key ID?

If yes:

Please browse to the accounts page of WP-Lister, mouse over the account in question, click “Edit”.

Then click the “Login with amazon” button, login to Amazon and go through the steps again.

Amazon sometimes fails to send the AWS access key and it requires you to connect the account again.

After doing that, try again.

It sounds like your feeds not processing is related to you not being able to utilize Amazon South Africa, both of these issues sound related.

Kind regards,

John

• This reply was modified 1 year, 5 months ago by WP Lab Support.

Hi @blue2shop .

Happy to help today, but this is a question regarding Pro, only WP-Lister Pro can create Amazon orders as Woocommerce orders, so please open a ticket for this here: https://www.wplab.com/request-support/ and provide the email you used to purchase pro.

Or, if you are a lite user, that is why you cannot look up Amazon orders in Woocommerce, because only Pro can create Woocommerce orders from Amazon orders.

Kind regards,

John