Akramul Hasan

It sounds like your site has run into a database or corrupted core issue during the update. Here are a few things you can try:

1. Clear cache: If you’re using any caching plugin or your host provides server cache, clear it first.
2. Manually reinstall WordPress core:
   • Download the same WordPress version from ww.wp.xz.cn.
   • Extract it and upload everything except the wp-content folder and wp-config.php file (so your themes, plugins, and settings remain).
   • This replaces any corrupted core files.
3. Check for plugin/theme conflicts:
   • Temporarily disable plugins (rename the plugins folder via FTP or File Manager).
   • Switch to a default theme (like Twenty Twenty-Four).
   • See if the database update page then works.
4. Enable debug mode: In wp-config.php, add:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

This will log the actual error in wp-content/debug.log which can point to the cause.

5. Database check/repair: Add this to wp-config.php:

define('WP_ALLOW_REPAIR', true);

If none of these help, contact your host’s support team, sometimes slow sites and failed backups are a sign of server resource limits or a database issue on their end.

Hi Dave,

The error you’re seeing—Call to undefined function WpOrg\Requests\gzinflate()—usually means the PHP zlib extension, which handles compressed data, is not enabled on your new server.

You’ll need to contact your web hosting support and ask them to enable the zlib extension for PHP. Once that’s done, your site and /wp-admin dashboard should load normally.

Since you currently can’t access FTP either, mention this issue to your hosting support as well so they can ensure everything is set up correctly.

Once zlib is enabled and FTP access is restored, your WordPress site should work as expected. If you’re still having trouble after that, let us know, and we’ll help further!

Hi,

Since you don’t have server access and are running into cURL errors and major update issues, you’re quite limited in what you can do for now. If the domain transfer to your SiteGround account goes through, you’ll have much more control and can rebuild or fix things properly.

If the transfer doesn’t happen and server access isn’t possible, it’s reasonable to consider starting fresh elsewhere. Without server access, there’s really no reliable way to fix these deep errors or even cleanly delete the old site.

For now, I’d recommend waiting to see if the domain transfer is successful—then you can decide whether to repair or just rebuild the site on a host you control.

Hi @rituandray ,
Could you please copy some of the recent logs and paste it here inside ‘code’ block?

Hello @rituandray,The “critical error” is not related to sending emails, it’s a broader WordPress issue indicating something is broken on your site. To find out what’s causing it, you’ll need to locate your website’s error log file (often accessible via your hosting control panel or by contacting your host).

Check the error log for specific error details. Once you resolve the reported issue, you should test regular site emails again. Fixing the underlying error will likely restore normal email functionality for things other than just SMTP test mails.

Let me know if you need help finding or reading the error log!

Hello,

I’ve checked both your homepage and the product page you linked, and it appears that the line spacing (line-height) is consistent across both, originating from your theme’s CSS. You can see this highlighted in the screenshot here: https://share.cleanshot.com/DMD3q1Gs.

Since this styling is coming directly from your theme, the best place to get assistance with adjusting it is through your theme’s support channel. For GeneratePress, you can find their support forums here:

https://ww.wp.xz.cn/support/theme/generatepress/

They will be able to guide you on how to change the line spacing settings within your theme, as it might be an option in the customizer or require some custom CSS specific to your theme’s structure.

I hope this helps you find the solution!

Hello @ferhat1986 ,

I attempted to replicate the issue using the Twenty Twenty-One and Hello Elementor themes, creating five sets of parent-child pages with identical names for the child pages. However, I couldn’t reproduce the problem you described, everything displayed correctly for me.

https://share.cleanshot.com/tcq29V3v

Given this, the issue might be related to your specific database setup or cache, and I suggest trying the following:

1. Database Integrity Check:
   There might be inconsistencies or corruption in the database that are affecting the post hierarchy. Use a tool like WP-Optimize to clean and optimize your database. Alternatively, access your database directly via phpMyAdmin and examine the wp_posts table. Check whether the post_parent column is correctly set for each child page and reflects their respective parent IDs.
2. Check WordPress Menu Cache:
   WordPress caches menu data, which can sometimes cause issues. Go to Settings > Permalinks, and click Save Changes without actually modifying anything. This simple action can refresh the menu cache and potentially resolve any hierarchy issues.