Nebu John - WPMU DEV Support
Forum Replies Created
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Hi @elmonty,
We checked this with the Forminator team, and we have the following suggestion.
Instead of using round(), you can try manually rounding the value using the floor() function.
For example, you need to change:
round({number-1}*((3.5/100)+1))to
floor(({number-1}*((3.5/100)+1)) + 0.5)This should help to provide expecting behavior until a fix for the issue is released. Please give it a try.
Best Regards,
Nebu JohnHi @xtnsele,
Glad to know that you managed to resolve the issue.
If you find our plugin helpful, please leave us a rating, which helps us to maintain the free version of the plugin.
https://ww.wp.xz.cn/support/plugin/wp-smushit/reviews/#new-post
Best Regards,
Nebu JohnForum: Fixing WordPress
In reply to: Site is Experiencing a Technical IssueSorry to hear that you are experiencing this issue.
What you are seeing is a generic fatal error notice in WordPress. There is a PHP fatal error that prevents your website from functioning properly. Did you make any recent changes to the website, like updating or installing a new plugin?
To diagnose the issue further, you can enable the WordPress debug log and review the most recent error that has been logged. This will help you identify where the problem is coming from.
I hope the following guide comes in handy: https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-wordpress/
Feel free to ask if you need any clarification. Happy to help.
Best Regards,
Nebu JohnHey @alev,
The link mentioned is just an example; you need to use the URL for this topic (https://ww.wp.xz.cn/support/topic/connecting-stripe-to-forminator/) when you email us.
For Site Health, you can navigate to the WP Dashboard >> Tools >> Site Health >> switch to the Info tab, and you can find the option “Copy site info to clipboard”. Please email us the Site Info, along with the form export, as we have mentioned in the previous response, so that we can help you further.
Looking forward to hearing back from you and helping you diagnose the issue further.
Best Regards,
Nebu JohnForum: Fixing WordPress
In reply to: E_PARSE errorHi @zweersmuziek,
Sorry to know that you are experiencing this issue.
The error appears to be coming from the functions.php file of your theme. I tried installing the free version of the theme on a test website, but I didn’t notice any issues. Did you add any new code in your functions.php file?
Try reverting the last change made in the functions.php file, that should help resolve the issue.
If you can share the contents of the functions.php file, we can take a look at the code and help with some insights.
Best Regards,
Nebu JohnForum: Fixing WordPress
In reply to: Page or post edition pages are blank since WordPress 7Hi @maiiko,
Sorry to know that you are experiencing the issue.
Have you tried switching the theme to a default WordPress theme as well?
If the issue persists, please try reinstalling the WordPress core. This can help resolve problems that may have occurred due to a corrupted file during the update process.
The white screen you are seeing, often called WSOD, usually means that a PHP fatal error has occurred. When this happens, the execution stops before the page can finish loading, which is why nothing is displayed on the screen.
Checking the debug logs can help you with additional information. Please check the official documentation for more details about how to debug the issue using debug logs.
https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-wordpress/
Feel free to ask if you need any additional clarification. Happy to help.
Best Regards,
Nebu JohnForum: Fixing WordPress
In reply to: I keep trying to add “PAGE” but it keeps adding “POSTS”Hi @miloshapiro,
I see that @threadi has already answered your query. You need to confirm whether it’s really a theme issue. If yes, I would suggest replacing the theme with one that is actively maintained. If you need any further assistance regarding this, I would suggest finding someone who can help with it using the WordPress job board here: https://jobs.wordpress.net/
Best Regards,
Nebu JohnHi @nwjeff,
The improvement should work with your current design, no need to make any modifications at the form end. Just keep an eye on the plugin change log and keep the plugin updated. This should be fixed in one of our upcoming updates.
Best Regards,
Nebu JohnHi @tsart,
I’m sorry to hear that the latest update has left you feeling this way. That’s not the experience we aim to create.
However, I didn’t completely understand the issue that you faced. I see that you mentioned you need code to get the directory Smush working. This is not generally required, the Directory Smush should work out of the box.
Can you please provide a brief explanation of the exact issue you experience? And would it be possible to share a screenshot/screen record so that we can better understand the issue? This will help us to assist you in the right direction.
Looking forward to hearing back from you and helping you further.
Best Regards,
Nebu JohnWe are glad to know that our plugin was helpful to you. We appreciate you taking the time to leave us a rating. Thank you for the kind words.
Best Regards,
Nebu JohnThank you for leaving us a rating. It keeps us motivated to improve our plugins and services. Thank you again for taking the time and the positive words.
Best Regards,
Nebu JohnHi @xtnsele,
I am extremely sorry to know that you are experiencing an issue using our plugin.
From our logs, it appears that this domain was previously linked to an account that has since expired. However, you can still connect this domain to the free Hub and continue using the free features.
Could you please share a screenshot of the error that you observe on your end so that we can better understand the issue and help you further?
Looking forward to hearing back from you and helping you resolve the issue as soon as possible.
Best Regards,
Nebu JohnForum: Fixing WordPress
In reply to: page no longer existsHi @jhart46201,
I hope this message finds you well.
I checked the mentioned website, and I see that the home page is being redirected to the WordPress login page. I noticed the same with the sitemap.xml as well. Do you have any redirection configured for this website?
Can you please clarify if you mean WordPress admin by ” Kiwanis Root “? Would it be possible to share a screenshot of the error that you notice so that we can help you further?
Did you try to reset the password using the Lost your password option on the login screen?
Best Regards,
Nebu JohnForum: Fixing WordPress
In reply to: WordPress Site Works on Mobile but Layout Breaks on DesktopHi @mahad47,
I noticed a JS error in the browser console. Do you have any optimization plugin configured on your website? If yes, it would be good to try deactivating it and check if the issue persists. An optimization feature may be causing the issue.
It would be helpful to identify the root cause of the JavaScript error first and check whether fixing it resolves the layout issues as well. As I noticed the error is generated from a theme file, it would be better to reach out to the theme support for more assistance, as @t-p has already mentioned in the above response.
I hope the following guide on how to diagnose JavaScript errors comes in handy: https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-javascript/
Best Regards,
Nebu JohnForum: Fixing WordPress
In reply to: FootersI hope you are keeping well.
I see that you are using the Elementor premium version. You should be able to build a customized footer using the Elementor Theme Builder. Please check if you have any footer configured in Elementor >> Templates >> Theme Builder.
Please also navigate to the WP Dashboard >> Appearance >> Widgets and check if you can see the Footer section.
Since you are using the premium version, I suggest you contact the Elementor support team for further assistance.
Best Regards,
Nebu John