Rashed Hossain
Forum Replies Created
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Hello,
We sincerely appreciate your feedback and understand your concerns regarding the changes in the new version of Tutor LMS.
While we continuously strive to improve the product by enhancing its functionality, user experience, and compatibility, we recognize that such updates may not always align with everyone’s preferences. The decision to update the frontend course creation was made to streamline the process, improve performance, and accommodate new features.
We genuinely value customer feedback and rely on it to guide future improvements. If the current interface does not meet your needs, we would love to hear more specific suggestions. We are also continuously working on compatibility issues, including integration with platforms like Google Drive, and we will prioritize resolving them as soon as possible.
Please be assured that your feedback has been noted, and we’ll pass it along to our development team. Our goal is to ensure Tutor LMS remains a robust, user-friendly platform that meets the needs of all users.
Thank you for choosing Tutor LMS and for sharing your thoughts. Your input helps us grow and improve. If you need any further assistance, feel free to reach out.
Have a good day.
Hello,
Thank you for sharing your feedback and concerns. We understand that changes to the flow and interface can be disruptive, especially when they impact your existing setup. Our goal is to enhance Tutor LMS by improving functionality, performance, and user experience, but we recognize that unexpected changes can be frustrating.
To address the issue you’re facing:
1. Compatibility between Free and Pro Versions: It’s essential to use the same version of both the free and Pro versions of Tutor LMS. Mixing versions can lead to compatibility issues and may cause features to break or behave unexpectedly.
2. Reason for Updates: Updates not only introduce new features but also address security vulnerabilities, improve performance, and ensure compatibility with the latest WordPress and PHP versions. This is necessary to keep your site secure and up-to-date with industry standards.
3. User Feedback: We highly value user feedback like yours. While we aim to bring improvements, we’ll take your points into consideration to minimize disruption in future updates and provide better documentation and guidance for smoother transitions.
If you need assistance with transitioning or resolving specific issues caused by the update, please feel free to reach out. We’re here to help make this process as smooth as possible for you.
We appreciate your continued support and understanding!
Hello @davidsortof
It’s my pleasure. Have a good day.
Hello,
The error you’re experiencing after upgrading Jetpack to version 14.0 appears to stem from how the plugin interacts with the WordPress HTML API in combination with your site’s PHP environment. Let’s break this down and explore possible solutions:
Known Bug in Jetpack v14.0
The error trace indicates an issue in Jetpack’sclass-image-cdn.php, related to decoding and handling HTML attributes using the WordPress HTML API (class-wp-html-decoder.php). This might be a compatibility issue introduced in Jetpack 14.0. While this specific bug has not been widely reported yet, it’s possible the update introduced a problem with certain PHP versions or edge-case scenarios.PHP Version Compatibility
Jetpack 14.0 likely uses newer functions that may not fully support PHP 7.4. While PHP 7.4 is technically supported, WordPress and many plugins are now optimized for PHP 8.x. Upgrading to PHP 8.0 or 8.1 could resolve this issue.Rollback to Jetpack 13.9.1
You’ve already done this, which is a good temporary solution. Stick to 13.9.1 while troubleshooting.Update PHP
1. Log into your hosting control panel or contact your hosting provider.
2. Update your PHP version to 8.0 or 8.1.
3. Test Jetpack 14.0 again after updating PHP.Debug Further
1. Enable WordPress debugging:
– Add the following to yourwp-config.phpfile if it’s not already present:`define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);`– Check the
debug.logfile inwp-contentfor detailed error reports.2. Look for other plugins or themes that might conflict with Jetpack 14.0. Temporarily disable other plugins and switch to a default theme (like Twenty Twenty-Three) to see if the error persists.
4. Stick to Jetpack 13.9.1 for Now until the issue is resolved, it’s perfectly fine to stick with the version that works. Monitor Jetpack’s release notes for any patches or updates addressing this bug.
Let me know if you’d like more detailed instructions for any of these steps.
- This reply was modified 1 year, 6 months ago by Rashed Hossain.
Hello,
It seems like Jetpack may have made some changes to its feature set for free and paid versions. In the past, Jetpack Stats allowed users to see basic visitor information, including referrers, without needing a paid plan. If you’re no longer seeing referrers or detailed visitor data, here’s what could be happening:
1. Feature Change: Jetpack has likely moved more detailed stats, like referrers and individual visitor tracking, behind a paywall. They’ve been updating their pricing and feature structure over time to encourage users to upgrade to their paid plans.
2. Interface Update: The free version might still offer limited referrer data, but it could now be less accessible or displayed differently. Sometimes, interface updates make familiar features harder to find.
3. Jetpack Site Settings: Ensure your site’s Jetpack settings are fully configured and connected to your WordPress.com account. Sometimes, missing features can be due to a disconnected site or outdated plugin version.
What You Can Do:
– Double-Check Stats Settings: Visit the Site Stats section in your WordPress.com dashboard or your Jetpack settings within your WordPress site. Look for any toggles or options related to referrers.
– Update Jetpack: Ensure you’re running the latest version of Jetpack, as updates can fix missing features or bugs.
– Check Jetpack Plans: Visit the Jetpack Plans page to see if detailed referrer data is now part of a paid plan.– Alternative Analytics Tools: If you’re not satisfied with Jetpack’s current offerings, consider using alternative analytics tools, like Google Analytics or StatCounter, which provide detailed visitor tracking and referrer data for free.
If you confirm this feature has moved to the paid version, Jetpack likely made the change to enhance its paid service value. For occasional traffic, free analytics tools might be a better fit without requiring an upgrade.
Let me know if you’d like assistance setting up an alternative analytics solution!
Forum: Plugins
In reply to: [Tutor LMS - eLearning and online course solution] Manual EnrollmentHello,
The manual enrollment is part of Tutor LMS Pro. However, this forum is only for free products.
Thank you.
Forum: Plugins
In reply to: [WP Crowdfunding] WooCommerce Checkout Issue with Latest WP Crowdfund VersionHello @samahbasheer @utopy923
To address the issue at hand, it is recommended to make the necessary adjustments to the following file: /wp-crowdfunding/includes/woocommerce/Woocommerce.php, by replacing the existing code with the following snippet. Should you require any further clarification or assistance, please do not hesitate to reach out to me.
Merci beaucoup pour ce superbe retour ! Nous sommes ravis que le plugin et le support technique vous plaisent.
Cordialement,
Rashed Hossain
Lead, Tech Support at Tutor LMS.Hi @mtamtruo ,
Thank you for your kind feedback!
We’re delighted to hear that you’re pleased with the new update and that it has improved compatibility and reduced errors after the bug fixes. It’s great to know that our support for custom needs has been helpful for you as well.
If you ever need further assistance or have any suggestions, feel free to reach out. We’re always here to help!
Best regards,
Rashed Hossain
Lead, Tech Support at Tutor LMS.Forum: Reviews
In reply to: [Tutor LMS - eLearning and online course solution] Five Star Support!Hi @marilyn-harding ,
Thank you so much for your kind words and valuable feedback!
We’re thrilled to hear that you’ve found the setup process with the PRO plan comprehensive and that our YouTube tutorials have been helpful. It’s also great to know that our support team has met your expectations by providing fast, professional, and friendly service. We strive to go the extra mile for our users, and we’re happy you felt supported along the way!
If you have any other questions or need further assistance, we’re always here to help.
Best regards,
Rashed Hossain
Lead, Tech Support at Tutor LMS.Hello,
Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you have a positive experience with Tutor LMS. Our team is dedicated to continuous growth and improvement, and we’re excited to keep enhancing the platform for all our users. Your feedback motivates us to strive for excellence every day!
Have a good day.
Hello @marie911
To resolve the issue, please adjust the Tutor LMS and WooCommerce settings as shown in the screenshot below. Additionally, avoid using a 100% discount coupon, test the payment method, and ensure you create the WooCommerce checkout page using the shortcode provided.
https://prnt.sc/RFqSiuz748pY
https://prnt.sc/Z9R3pgtn9QFB
https://prnt.sc/P3RrYE_JaeIxThank you.
Forum: Plugins
In reply to: [WP Crowdfunding] customizationHello,
Yes, it is possible to override WP Crowdfunding templates to add customizations like KYC or additional features. You can modify the template files in your theme by copying the necessary files from the WP Crowdfunding plugin and customizing them as per your needs. For advanced features such as filtering or sorting users by attributes like location, custom development would be required. Let us know if you need further assistance with this!
Thank you.
Hello,
I regret to inform you that I cannot provide support for pro products here as it violates forum guidelines.
Thank you.
Hello @musiccontentcreator
We appreciate your feedback and apologize for any inconvenience you’ve experienced. We’re continuously working to improve both the performance of our plugin and the quality of our support. If you’d like to discuss the specific issues you’re facing, we’d be happy to assist you further. Your satisfaction is important to us, and we’re committed to improving your experience.