Forum Replies Created

Viewing 15 replies - 151 through 165 (of 506 total)
  • Plugin Support Rashed Hossain

    (@wprashed)

    Hello,

    Thank you for reaching out! To resolve these issues, you’ll need to use custom CSS.

    Plugin Support Rashed Hossain

    (@wprashed)

    Hello,

    Thank you for sharing your concerns, and I deeply apologize for the inconvenience caused.

    We understand how frustrating these issues must be, especially when they disrupt your workflow. Our response was delayed due to a team vacation, and we regret the impact this may have had on your experience.

    Please rest assured that resolving these critical bugs is our top priority. Our development team is already working on fixes for the issues you’ve mentioned, and we will release updates as soon as possible to restore stability.

    In the meantime, if you’d prefer reverting to a previous stable version, I can guide you through the process. Please let me know how I can assist further.

    Thank you for your patience and understanding.

    Best regards,
    Rashed Hossain
    Lead, Tech Support at Tutor LMS.

    Plugin Support Rashed Hossain

    (@wprashed)

    Hello,

    We sincerely apologize for the inconvenience caused. Could you please provide more details about the issue and share some screenshots? This will help us better understand the problem and provide you with a solution as quickly as possible.

    Thank you, and have a great day!

    Best regards,
    Rashed Hossain
    Lead, Tech Support at WP Crowdfunding

    Plugin Support Rashed Hossain

    (@wprashed)

    Hello,

    It seems like the issue is with the WooCommerce cart page. Please try the following steps:

    1. Delete the existing cart page.
    2. Create a new cart page and use the WooCommerce shortcode [woocommerce_cart] to display the cart.
    3. Go to WooCommerce > Settings > Advanced, and set the new page as your cart page.

    This should resolve the issue and display both the shop and course items in the cart correctly. Let me know if this works for you!

    Best regards,
    Rashed Hossain
    Lead, Tech Support at Tutor LMS.

    Plugin Support Rashed Hossain

    (@wprashed)

    Hello,

    The Video Lesson Completion Control feature is part of Tutor LMS Pro. Since this forum is dedicated to the free version of Tutor LMS, we recommend reaching out through the official Tutor LMS Pro support channels for assistance with this feature.

    Plugin Support Rashed Hossain

    (@wprashed)

    Hello,

    The custom editor buttons are not supported in the new course builder because it is a custom React-based application. Unfortunately, these features won’t work as they did in the previous version. However, you can still use the Legacy Mode if you want to access your custom editor buttons.

    Let us know if you need any further assistance!

    Best regards,
    Rashed Hossain
    Lead, Tech Support at Tutor LMS.

    Plugin Support Rashed Hossain

    (@wprashed)

    Hello,

    We apologize for the issue. However, this forum is dedicated to Tutor LMS Free products. For support related to the TutorStarter theme, please submit a ticket in the official TutorStarter theme forum on ww.wp.xz.cn.

    Thank you for your understanding!

    Best regards,
    Rashed Hossain
    Lead, Tech Support at Tutor LMS.

    Plugin Support Rashed Hossain

    (@wprashed)

    Hello,

    To achieve the desired customization, you will need to override and modify the Tutor LMS templates. You can refer to our documentation for detailed instructions on how to override the Tutor LMS templates. This process requires some knowledge of theme and plugin customization.

    https://docs.themeum.com/tutor-lms/developers/override-templates/

    If you encounter any issues or have specific questions during the customization process, please don’t hesitate to reach out to us. We’re here to assist you and provide further guidance.

    Plugin Support Rashed Hossain

    (@wprashed)

    Hello,

    We apologize for the inconvenience caused. In order to resolve this issue, we recommend updating your website’s permalink structure as per the instructions outlined in our documentation. After making the necessary changes, please remember to clear your browser cache.

    https://docs.themeum.com/tutor-lms/basic/permalink-settings/

    If you encounter any difficulties or have any further questions, please don’t hesitate to reach out to us. We’re here to assist you.

    Plugin Support Rashed Hossain

    (@wprashed)

    Hello,

    The social login feature is included in Tutor LMS Pro. However, this forum is dedicated to support for free products only. Unfortunately, we cannot assist with issues related to premium features here.

    Best regards,
    Rashed Hossain
    Lead, Tech Support at Tutor LMS.

    Plugin Support Rashed Hossain

    (@wprashed)

    Hello,

    Thank you for reaching out! You don’t need a specific page for listing your courses. By default, the course archive page can be accessed at yourwebsite.com/courses. This URL will display all the courses available on your site.

    If you cannot see the course archive or it doesn’t work as expected, please check the following:
    1. Ensure that courses are published and not in draft mode.
    2. Verify your permalink settings under Settings -> Permalinks in WordPress. Using “Post Name” is usually the best choice.
    3. Check your theme settings to ensure no custom overrides or conflicts are affecting the display of archive pages.

    If these steps don’t resolve the issue, let us know, and we’ll guide you further.

    Best regards,
    Rashed Hossain
    Lead, Tech Support at Tutor LMS.

    Plugin Support Rashed Hossain

    (@wprashed)

    Hello,

    Thank you for your feedback.

    If you directly modify the plugin files, your changes will indeed be lost after an update. Additionally, the new course builder is a React-based application, which changes how customization works compared to the previous version. The hooks you mentioned (tutor/frontend_course_edit/after/description, tutor/lesson/created, and tutor/lesson_update/after) are no longer applicable in the updated structure.

    To ensure your customizations persist and align with the new system, we recommend using the provided APIs and hooks designed for the updated React-based architecture. If you need guidance on adapting your customizations, feel free to reach out, and we’ll assist you with the best practices for implementing them in the new system.

    Best regards,
    Rashed Hossain
    Lead, Tech Support at Tutor LMS.

    Plugin Support Rashed Hossain

    (@wprashed)

    Hello,

    Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying Tutor LMS and that our team could assist you effectively.

    Nafiz and Parag will be delighted to know that their efforts made such a positive impact. Your acknowledgment of their skills and helpfulness truly motivates us to keep delivering top-notch support.

    If you ever need assistance in the future or have any suggestions, don’t hesitate to reach out. We’re always here to ensure your experience with Tutor LMS remains seamless and enjoyable.

    Thanks again for being a valued part of our community!

    Best regards,
    Rashed Hossain
    Lead, Tech Support at Tutor LMS.

    Plugin Support Rashed Hossain

    (@wprashed)

    Hello,

    Thank you for your feedback! It sounds like you may not have fully explored all the features that Tutor LMS offers beyond basic course building. Tutor LMS is designed to provide a robust and scalable solution for eLearning, with features that go beyond just creating and managing courses.

    Could you let us know which specific features you believe are missing or areas where you feel improvement is needed? Here are a few highlights of Tutor LMS’s advanced functionalities:

    1. Comprehensive Quiz Builder – Offers advanced question types, randomization, and automated grading.
    2. Native eCommerce Integration – Includes payment gateways like PayPal and Stripe, without requiring third-party plugins.
    3. Multi-Instructor Support – Enables collaborative teaching by allowing multiple instructors to manage courses.
    4. Advanced Analytics & Reporting – Provides detailed insights into learner progress and course performance.
    5. Content Drip & Prerequisites – Allows you to schedule content release and set course prerequisites for structured learning.

    We are constantly working to improve and expand Tutor LMS based on user feedback. Your insights would help us continue to enhance the platform. Let us know how we can meet your expectations!

    Plugin Support Rashed Hossain

    (@wprashed)

    Hello,

    Thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear that you consider Tutor LMS one of the best LMS plugins and that our team has been able to assist you effectively. We understand the value of 24/7 support and live assistance, and we’re continuously working to enhance our support services.

    We’re also glad to know you’re happy about the return of the lifetime plan and that you plan to invest in it. Your support and trust mean a lot to us, and we’re committed to ensuring your experience remains top-notch. Here’s to many more years of growth and success together!

    If you ever need assistance or have suggestions, feel free to reach out. We’re here to help!

Viewing 15 replies - 151 through 165 (of 506 total)