wpulse

Hi Rahul Kumar,

Apologies for the delayed response, and thank you for your patience.

We’re happy to let you know that variation-level discounts are now supported in the latest WPulse Pricing Rules for WooCommerce v1.1.1. This means you can now apply discounts to a specific variation, like your 650ml Dove Daily Shine Shampoo, without affecting other sizes.

We’ve also created a short video explaining how to set up these variation-specific discounts: [link to video].

Please update your plugin to the latest version and give it a try. If you find it helpful, we’d greatly appreciate it if you could leave us a review – your feedback helps us improve the plugin further.

Thank you again for your support!

Best regards,
Nitesh Das

Hi,

Thank you for your kind words and for using Wholesale & Tiered Pricing for WooCommerce. We’re happy to clarify both of your questions. 1. How Pricing Rules Work with Multiple Roles

When a user has multiple roles (for example, Administrator and Shop Manager), the plugin applies pricing based on the primary role.

The primary role is the first role assigned to the user in WordPress.

• Rules are matched against the primary role only
• The first matching rule in the rules list is applied
• Example: If a user has both Administrator and Shop Manager, and Administrator is listed as the primary role, only rules targeting Administrator will apply

Practical Tip

If you want a rule to apply to users who have either Administrator OR Shop Manager, create a rule that includes both roles in the User Role selection.

The plugin fully supports rules that target multiple roles within a single rule. 2. Support and Contact Support Buttons

You are absolutely correct — the Support and Contact Support buttons in the Documentation sidebar currently do not have links attached.

This is a bug on our side, and we sincerely apologize for the confusion.

In the meantime, you can reach us through:

• ww.wp.xz.cn Support Forum:
  https://ww.wp.xz.cn/support/plugin/wholesale-tiered-pricing-for-woocommerce/

We will include proper links for these buttons in an upcoming release so they correctly direct users to our support page.

Thanks for reporting this — I understand the issue now.

It looks like the tiered pricing logic may be applying the discounted rate for logged-in users with the “Retail Customer” and “admin” roles without properly validating the quantity condition. I’ll need to review the role-based pricing and quantity calculation logic for both single and variable products.

Please allow me some time to investigate this and reproduce the issue on my side. I’ll update you as soon as I have a fix or more information.

Hi Jephst ,

Thank you for reaching out and for taking the time to check the documentation — we really appreciate it.

You’re right: the documentation mentions that pricing rules and tiers can be applied per variation of a variable product. However, at the moment, this feature is not working as expected in some cases, which is why you’re not seeing the options for variations.

We’re aware of this issue, and our team is already working on fixing it. The ability to set fixed prices and tiered rules for individual variations is definitely intended, and we plan to resolve this within the next few days.

Once the fix is released, we’ll let you know right away.
Sorry for the inconvenience, and thank you for your patience and understanding — especially as this is still a relatively new release.

Best regards,
Nitesh

Hi Kyle,

Sorry for the late response, and thank you for your patience.

Thanks for reaching out and for sharing the details and screenshots. From our end, this feature is working as expected. However, the issue may be related to a product-specific configuration or data inconsistency.

To better understand and debug the problem, could you please export the affected product (JSON export) and share it with us? This will allow us to review the tier settings, role assignments, and related metadata in detail.

Once we receive the product JSON file, we’ll investigate further and get back to you as soon as possible.

Best regards,
WPulse Team