YouCan Pay
Forum Replies Created
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Forum: Plugins
In reply to: [YouCan Pay] Completed ordersHi 👋
Thank you for reaching out!
The problem you are speaking of should be fixed in the latest version of the plugin 2.0.10.
Please update and check again, if you’re still facing the same issue, don’t hesitate to reply here with some details about your case.
Have a nice day.
Forum: Plugins
In reply to: [YouCan Pay] error fatal + order status issueHi @tarikfdil 👋
We hope you’re doing well
We would like to let you know that we weren’t successful in reproducing these bugs you have mentioned. All systems were green in our tests, and issues were faced at all.
We’ll close this ticket as resolved, if you had any other issue don’t hesitate to report to us with maximum details.
Have a nice day.
Forum: Plugins
In reply to: [YouCan Pay] error fatal + order status issueHi @tarikfdil 👋
Thank you for reaching out!
We will forward this to the development team and get back to you as soon as possible.
Have a good one.
Forum: Plugins
In reply to: [YouCan Pay] Credit card not acceptedI understand your frustration. We’ve answered your question in support, and I hope you’ve got the answers you need.
Thank you
Forum: Plugins
In reply to: [YouCan Pay] an unexpected error occurred, on checkoutForum: Plugins
In reply to: [YouCan Pay] We were unable to process your order, please try again.Forum: Plugins
In reply to: [YouCan Pay] Fatal ErrorHi 👋
Thank you for reaching out!
The problem you are speaking of should be fixed in the latest version of the plugin 2.0.8.
Please update and check again, if you’re still facing the same issue, don’t hesitate to reply here with some details about your case.
Have a nice day.
Forum: Plugins
In reply to: [YouCan Pay] integration issueHi @anouarsaidy 👋
Thank you for reaching out!
We understand what you’re experiencing may be frustrating which is why we are here to help.
The problem you are speaking of should be fixed in the latest version of the plugin
2.0.8.Please update and check again, if you’re still facing the same issue, don’t hesitate to reply here with some details about your case.
Have a nice day.
Forum: Plugins
In reply to: [YouCan Pay] error fatal + order status issueHi @tarikfdil 👋
Thank you for reaching out!
We understand what you’re experiencing may be frustrating which is why we are here to help.
We tried to reproduce the issues you’ve submitted but we unfortunately didn’t have the same output as you did.
If it’s possible, can you reply to us with more details on how you got the issues you’re speaking of. Having the maximum of informations would be much appreciated (browser, browser version, php version, woocommerce plugin version, your YCP configuration etc…)
Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
If you open the browser console are there any hints/errors there that may help us understand why you’re getting these errors? Here’s an article that explains how to open the browser console. Make a screenshot using https://snipboard.io – follow the instructions on that page, then paste the URL in this thread.
Have a nice day.