Viewing 15 replies - 1 through 15 (of 42 total)
  • Have you tried clicking the reset password link? Do you get the email when you do that?

    Thread Starter Andy Walden

    (@andywalden0)

    Hmmm…I get directed to a ‘lost password’ page on my own site:
    http://www.andywaldenphotography.co.uk/my-account/lost-password/?show-reset-form=true
    Which is strange – I didn’t know I had a ‘lost password’ page on my site!

    Yes, I got an email.
    But it comes from me (Andy Walden Photography) not wordpress.
    And the link goes back to the page I got directed to after clicking on ‘lost password’ originally.

    Any ideas why this is happening?

    Thanks

    Hmmm. Sounds like you have a plugin installed that is changing the email content and from name. Do you have any membership plugins installed? If so I can continue trying to help you but you may need to contact the developer of that plugin to get the best support.

    Thread Starter Andy Walden

    (@andywalden0)

    Thanks.
    To be honest, I can’t remember all the plugins I have. Maybe I have added one recently that I shouldn’t have. Where can I see them without being logged in?

    It is not necessarily that you shouldn’t have installed a particular plugin it could just be that there is an update that was implemented recently to one of your plugins that is causing this problem. Can you share a screenshot of your wp-content/plugins directory using imgur.com? This will help me see what plugins you are using and then I can better guide you on if a plugin is causing the issue.

    Thread Starter Andy Walden

    (@andywalden0)

    I’ve not used imgur before.
    Should I just upload the image there and then share the link with you here?

    Yes. Once I have the image I will look into it for you. It might take me a little while though as I am heading to a meeting and will be away from my desk for about 3 hours.

    Thread Starter Andy Walden

    (@andywalden0)

    fantastic, thanks
    hope this works ok for you?

    • This reply was modified 7 years, 9 months ago by Andy Walden.
    Thread Starter Andy Walden

    (@andywalden0)

    do you see the link?

    nope, not seeing the link.

    Thread Starter Andy Walden

    (@andywalden0)

    Thread Starter Andy Walden

    (@andywalden0)

    Strange because this seems to show only a very few plugins. I have many more than this. IS this right?

    Okay this seems to be an out of the box WP install. Are you in your FTP program there? Make sure that is the plugins directory for your web server not the one on your desktop when you unzip the download from wp.org.

    Thread Starter Andy Walden

    (@andywalden0)

    Sorry but I’m not sure what you mean.
    Yes, it makes sense that this is only the ‘out of the box’ WP install. But I’m not sure about how to get into my FTP program.
    Sorry – as I say, not very technical πŸ™‚

    okay, does your host provide cpanel? If so, you can provide a screenshot of the directory I am asking for by going in the cpanel file manager and finding the directory. This might be easier. Who are you hosted with?

Viewing 15 replies - 1 through 15 (of 42 total)

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