Login error

Viewing 15 replies - 1 through 15 (of 42 total)
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  • Davood Denavi

    (@binarywc)

    7 years, 9 months ago

    Have you tried clicking the reset password link? Do you get the email when you do that?

    Thread Starter Andy Walden

    (@andywalden0)

    7 years, 9 months ago

    Hmmm…I get directed to a ‘lost password’ page on my own site:
    http://www.andywaldenphotography.co.uk/my-account/lost-password/?show-reset-form=true
    Which is strange – I didn’t know I had a ‘lost password’ page on my site!

    Yes, I got an email.
    But it comes from me (Andy Walden Photography) not wordpress.
    And the link goes back to the page I got directed to after clicking on ‘lost password’ originally.

    Any ideas why this is happening?

    Thanks

    Davood Denavi

    (@binarywc)

    7 years, 9 months ago

    Hmmm. Sounds like you have a plugin installed that is changing the email content and from name. Do you have any membership plugins installed? If so I can continue trying to help you but you may need to contact the developer of that plugin to get the best support.

    Thread Starter Andy Walden

    (@andywalden0)

    7 years, 9 months ago

    Thanks.
    To be honest, I can’t remember all the plugins I have. Maybe I have added one recently that I shouldn’t have. Where can I see them without being logged in?

    Davood Denavi

    (@binarywc)

    7 years, 9 months ago

    It is not necessarily that you shouldn’t have installed a particular plugin it could just be that there is an update that was implemented recently to one of your plugins that is causing this problem. Can you share a screenshot of your wp-content/plugins directory using imgur.com? This will help me see what plugins you are using and then I can better guide you on if a plugin is causing the issue.

    Thread Starter Andy Walden

    (@andywalden0)

    7 years, 9 months ago

    I’ve not used imgur before.
    Should I just upload the image there and then share the link with you here?

    Davood Denavi

    (@binarywc)

    7 years, 9 months ago

    Yes. Once I have the image I will look into it for you. It might take me a little while though as I am heading to a meeting and will be away from my desk for about 3 hours.

    Thread Starter Andy Walden

    (@andywalden0)

    7 years, 9 months ago

    fantastic, thanks
    hope this works ok for you?

    • This reply was modified 7 years, 9 months ago by Andy Walden.
    Thread Starter Andy Walden

    (@andywalden0)

    7 years, 9 months ago

    do you see the link?

    Davood Denavi

    (@binarywc)

    7 years, 9 months ago

    nope, not seeing the link.

    Thread Starter Andy Walden

    (@andywalden0)

    7 years, 9 months ago

    View post on imgur.com

    Thread Starter Andy Walden

    (@andywalden0)

    7 years, 9 months ago

    Strange because this seems to show only a very few plugins. I have many more than this. IS this right?

    Davood Denavi

    (@binarywc)

    7 years, 9 months ago

    Okay this seems to be an out of the box WP install. Are you in your FTP program there? Make sure that is the plugins directory for your web server not the one on your desktop when you unzip the download from wp.org.

    Thread Starter Andy Walden

    (@andywalden0)

    7 years, 9 months ago

    Sorry but I’m not sure what you mean.
    Yes, it makes sense that this is only the ‘out of the box’ WP install. But I’m not sure about how to get into my FTP program.
    Sorry – as I say, not very technical 🙂

    Davood Denavi

    (@binarywc)

    7 years, 9 months ago

    okay, does your host provide cpanel? If so, you can provide a screenshot of the directory I am asking for by going in the cpanel file manager and finding the directory. This might be easier. Who are you hosted with?

Viewing 15 replies - 1 through 15 (of 42 total)
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