With the classic connection flow, I actually managed to finish the setup, only to receive the message:
We could not complete the onboarding process. Some features, such as card processing, will not be available. To fix this, please try again.
Hi @kontext ,
Thank you for reaching out to us, can you share the full system status report with us for us to understand your setup?
It seems like the PayPal’s onboarding API did not finish all require account capabilities during setup, but let’s check your system status report first before advising further.
Please follow these steps to share your system status report with us:
- Navigate to the
WooCommerce / Status section in your site’s admin panel.
- Click on the
Get system report button and then click Copy for support.
- Paste the report into our PrivateBin.
- After uploading, please share the link here so we can review the details thoroughly.
We look forward to your feedback.
Best Regards,
Jamie
Hi @kontext ,
Thank you for the system status report, the onboarding process was not completed, as you have also shared the message of incomplete features delivered to your account. We are aware some users were having onboarding problem, but we will need a bit of help from your end to analyze it properly.
To help with this, you can download this small plugin package, which will enable detailed logging in the PayPal Payments plugin: https://drive.google.com/uc?id=1aaXDBks6xydn9pFqXb4jZUJbWdIeKKqm.
After activating it, please try the onboarding process once again.
Once you have tried, go to WooCommerce > Status > Logs and select the most recent woocommerce-paypal-payments log file for today’s date. Please upload the log content to PrivateBin and share the link with us. We will analyze the issue further.
Afterward, you can safely deactivate and remove the logging plugin.
We look forward to your response.
Best Regards,
Jamie
Hi @kontext ,
To speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
Best Regards,
Jamie
Hello @kontext
Since we have not received any further communication from you, we are assuming that your issue has been resolved. Therefore, we mark this thread as resolved.
If you have any further questions or encounter a new issue, feel free to open a new thread or submit a ticket through our service desk. Please include the URL of this thread in your ticket for reference.
Kind regards,
Krystian
