abletec

Hey, cristalynn84, I thought you got disgusted w/me & gave up. Glad to see you back. Seems like I’m always ending up in someone’s junk folder. :(.

Can we please see your .htaccess file? When you’re in your file manager, be sure to check ‘view hidden files’ or similar.

If you don’t have a .htaccess file, please log into your WordPress dashboard & go to ‘Settings > Permalinks’. Set the permalink structure to your preference–I personally like ‘post name’, but that’s all up to you. Don’t forget to save your changes after you’re done. Then go back into your file manager, & your .htaccess file should be there.

Check your junk/spam folder regularly. I get sad staying in those lol.

Hello, jenhartney, & welcome. First, it might be really helpful if you’d provide a site url, & especially 1 that contains an image that’s not working.

1 thing we often urge folks to do in situations like this is to temporarily deactivate all plugins. If that solves the problem, then we reactivate 1 by 1, each time uploading an image until the problem recurs again, at which time we know we’ve found the plugin that’s at fault. If that does not help, then we generally ask folks to switch to a default theme (they begin w/the word ‘twenty’) on a temporary basis to see if that solves the problem. If it does, then the theme vendor needs to be notified so that perhaps s/he can provide a fix. Otherwise, you’ll likely need to find a new theme.

If you can look through your site’s files, either by using your hosting provider’s file manager (it’s usually found in the control panel) or by using an FTP client like Filezilla, there are often files called error_log or error.log. If any of these contain recent errors, you may which to paste them here for our inspection. Please enclose these in , ie,

line 1
line 2

If all of that is not helpful, then we generally suggest that folks open their wp-config.php & change wp-debug to ‘true’ instead of false. This is a security risk & should be changed back immediately after attempting to upload a file, but at least you might get an error message that will let you know where the problem lies. Lastly, some hosting provider control panels actually contain an applet that lists the last 300 or so errors. If yours does, again, you can paste the contents in your next reply for us to look at if you can’t figure it out.

Also, some hosting providers have a control panel aplet that allows you to change your version of PHP, along w/its settings. It’s generally called ‘PHP Version’. You may wish to adjust the settings called max_upload_size & max_post_size to an appropriately high value.

This is a long post. I apologize. Please take the steps in order, 1 by 1, & it won’t feel quite so daunting. Please let us know if you need instructions on how to do any of this. Unfortunately, hosting provider control panels are not standardized, so we may or may not be able to provide specific instructions for your particular situation.

“Regarding the SSL .. when I go in to my Bluehost CPanel, and click on SSL, it says right at the top of the page, “You have already purchased a certificate for this domain.” and then next to that it has a drop down menu and reads “Install SSL on” and in the drop down menu my domain is there … so does this mean I just need to install the SSL?”

That’s what it sounds like to me, cristalynn84.

“When I installed WordPress I was using the assistance of Bluehost and their support team so I’m not sure which I chose, http:// or https:// … is there a way for me to look somewhere and find out?”

Tell you what, cristalynn84-let’s install the SSL first & see where we end up. I’d also like to know precisely where WordPress was installed, ie, in the webroot folder or in a subfolder like wordpress or wp, but it appears to me at this point that it’s installed in the root. Please try installing the SSL, as I said, & let’s see where we are at that point.

I understand you’re not real comfortable w/the tech stuff, so I’m trying to keep this as simple as possible. The problem is it may take longer, but I think taking things 1 step at a time will end up being the most successful strategy in the long run. Just hang in. We’ll get it resolved.

Especially in your line of work, accessibility is pretty paramount. I suspect from your comments you do a lot of work w/those in wheelchairs, or who need other sorts of mobility aids. As I’m 100% certain this next is not a newsflash for you, often these folks have disabilities that necessitate the use of alternative input devices when using the web. Keyboard navigation, therefore, can be the difference between being able to make a purchase or not, & the ease w/which it’s done can either give the customer a good impression of your business or leave them feeling bad & discouraged. It’s a big important thing in any business, but *particularly* yours.

I wish you great success w/it. WordPress has an accessibility forum where you can ask questions about the topic if you need to.

& in case you were talking about the lack of accessibility of Woocommerce via the keyboard, Kev, here’s some reading:
https://woocommerce.wordpress.com/2017/08/08/selectwoo-an-accessible-replacement-for-select2/

This is pretty beta, but the choice seems to be between that & a library that hasn’t been maintained in a while.

I guess in the final analysis, we all have things we’re not good at/can’t do, for which we need help from others. I don’t like it personally, & I seriously try not to make a pest of myself in terms of asking for it, but sometimes you just gotta bite the bullet. So keep up that helpful spirit.

Well that irritates me, as I looked thru the TinyMCE list of keyboard shortcuts & that 1 didn’t seem to be there, though I knew there was 1–I just had slept a few times since the last time I used it & couldn’t remember what it was. I guess I’ll just have to add CRS to my list of disabilities lol. I think it actually used to be alt+f10, & that’s what it said there, but that didn’t accomplish the goal. I’m sorry, but, anyway, if nothing else, I taught you PWD–& you gave me the shortcut key I was looking for but couldn’t find.

Also, you may have a .htaccess file in -your web root. I don’t know what that is, as these are not standardized, but commonly it’s either htdocs or public_html. You’ll need to get to that using either your hosting provider’s file manager or an FTP client, preferably 1 that supports some sort of secure file transfer. You will need to enable the viewing of hidden files in whichever of these you choose, though sometimes it is enabled by default.

Hmm, I thought pwd was a basically universal abbreviation for persons/people with disabilities. I’m sorry for assuming that familiarity. It is a pretty common acronym amongst the disabled/pwd’s. I personally prefer it to ‘disabled’ as the latter word always reminds me of a car stalled in the middle of the road that’s basically in everyone’s way, & folks are all trying to get around it, honking & cursing, while it can’t go anywhere. I certainly don’t feel that way about my life, & I suspect that applies to most pwd’s. & I suspect most friends & families of those w/disabilities don’t view them in that light, either. Just my two pence/cents, & it’s likely worth precisely what you paid for it. Lol.

I do wish you great success in your venture.