Austin M - a11n

Hi @mvbarrios. This is a code customization, so it is a bit outside most WooCommerce support folks area of expertise, but community members might be able to point you in the right direction here. I also wanted to point you to some other places you could get help with this if you’re not able to get a response here.

We have a customizations page with resources for contacting a developer for help. You can also ask about this on the WooCommerce Slack Community or WooCommerce FB group which are great places for customization questions like this.

Thanks for the heads up @madjax, I’ll take a look.

EDIT: It looks like one of our support folks has already responded, and we’re investigating the issue now.

Hi @iinfo321. I’d recommend the same steps I mentioned above. Also, @iinfo321 and @johanoudejans can you both post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.”

Hi @johanoudejans. Do you have FTP access to your site? If so, I’d try (temporarily) removing the WooCommerce plugin that way. Once you’re able to get to your plugins page again, update all your plugins, then try installing WooCommerce again. You can either move the folder back via FTP or just install it fresh. Hopefully, this will clear up your issues!

Hi @rapcomm! By default, a “return to shop” link will only appear on an empty cart page. Product pages normally have “breadcrumbs,” which will look something like Home / Shop / Category / Product Name. Except for the product itself, the other breadcrumbs will be links, so customers can return to the shop (or home page, or category page) that way. There is likely a snippet or plugin for adding a “return to shop” button elsewhere, but I’m not aware of any specific snippets or plugins for this.

Hi @aumble! Do you see any JavaScript errors on the product edit page? You can check for JavaScript errors with your browser of choice by following the steps outlined here: https://ww.wp.xz.cn/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

Alternatively, do you see any fatal errors in your fatal error logs that match up to when this problem started? To check, go to WooCommerce > Status > Logs in your dashboard, open the dropdown by the “View” button, and look for any logs with “fatal-errors” in the name and an appropriate date. If so, could you copy the contents of the log into pastebin.com, click “Create new paste,” and then share the link so that we could take a look?

Hi @madriverweb! Customers are likely creating accounts from your My Account page. Going there while not logged in gives you the option to create a new account. This can be changed in your Accounts and Privacy settings (WooCommerce > Settings > Accounts and Privacy in your site’s admin area).

Hey all. @codecoruan is right that this is due to the Facebook plugin. SkyVerge are aware that it’s an issue and are working on a fix as we speak.