Austin M - a11n

Thanks for trying that @facun3625. Do you see any fatal errors in your fatal error logs that match up to this issue date-wise? To check, go to WooCommerce > Status > Logs in your dashboard, open the dropdown by the “View” button, and look for any logs with “fatal-errors” in the name and an appropriate date.

If you see one, please view it by clicking on it and then clicking the “View” button, as shown here: https://d.pr/i/zYVxgL

Could you then copy the contents of the log into pastebin.com, click “Create new paste,” and then share the link so that we could take a look?

Thanks!

Hi @alois2020, thanks for providing the error you saw. This type of error is often fixed by disconnecting and reconnecting the Facebook plugin. Can you try doing that and see if it solves the problem? You can do this in the Connection tab in Marketing > Facebook in your site’s admin area.

Hi @umbrossino95! I understand you’re having some issues with guest checkout. I’m seeing some errors on the page when I look at the browser’s JavaScript console, which could explain why things aren’t working.

It looks like this error might be coming from your theme. Could you try switching to a default theme like Twenty Twenty and see if the issue still happens?

If that doesn’t work, I’d recommend full conflict testing. This involves disabling plugins and your theme, so it may be easier to do this on a staging site, which is a duplicate site used for testing purposes. If you don’t have a staging site handy, you can use the WP Staging plugin to easily create one.

Then, either on the staging site or your live site:

1. Deactivate all plugins except for WooCommerce.
2. Switch your theme to a default one like Twenty Twenty.
3. Retest the issue.

If you’re not seeing the same problem with the site in this barebones setup, then you know the problem was with the plugins and/or theme you deactivated. To figure out which one is causing the problem, reactivate them one by one, testing after each, until the issue resurfaces.

Let us know how that goes or if you have any further questions!

Hi @beccanoire! Thanks for the additional information. Nothing about either your settings or system status report looks abnormal.

Do you see any fatal errors in your fatal error logs that match up to this issue date-wise? To check, go to WooCommerce > Status > Logs in your dashboard, open the dropdown by the “View” button, and look for any logs with “fatal-errors” in the name and an appropriate date.

If you see one, please view it by clicking on it and then clicking the “View” button, as shown here: https://d.pr/i/zYVxgL

Could you then copy the contents of the log into pastebin.com, click “Create new paste,” and then share the link so that we could take a look? Fatal error logs typically don’t include any sensitive information, but just line numbers in various plugin files.

Hi Joe. Apologies, we close threads if there haven’t been responses for a week, but we usually post a message when we do this to avoid confusion. I can unresolve this thread.

Just to clarify, though, there isn’t much more that can be done from a support perspective on this issue. Per our support policy, customizations are outside the scope of the support we can offer, but we have a customizations page with resources for contacting a developer for help, if you’d like.

You can also ask about this on the WooCommerce Slack Community or WooCommerce FB group which are great places for customization questions like this.

Hi @jcreeper! I understand that the PayPal button is appearing on single product pages, even when you don’t have this enabled. Can you send a screenshot (or multiple screenshots, if necessary) of your PayPal settings? If you don’t already have a screenshot service installed, here are a few options:

* https://snipboard.io
* http://skitch.com/
* http://getcloudapp.com/
* http://awesomescreenshot.com/

There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

Thanks!

Hi @pipin3000. Thanks for the logs. No, that looks normal. At this point, I think we would want to log into your staging site and take a look there. Can you contact our support team directly by going to https://woocommerce.com/my-account/create-a-ticket/? This will allow us to troubleshoot this more deeply than we could on a public forum. Thanks! I’m going to resolve this thread as well since we’ll be communicating via email instead.

Hi @krisleinatamm79. Your tax settings shouldn’t contain any sensitive information, as this is just the tax rates for your store/product.

As for the system status report, the only potentially sensitive information here is your site URL. Everything else should be pretty basic info. If you’d like, though, you can contact our support team directly by going to https://woocommerce.com/my-account/create-a-ticket/. If you decide to do that, please mention this thread so that we can resolve it.