Austin M - a11n

Hi Frederik,

Hi, I am having trouble using an existing Pixel (from other business manager) in the setup.

To clarify, you can only use a Pixel from the business manager that is connected to your site. If you want to use a pixel from a different business manager, you would need to switch that business manager.

I hope that was able to clear things up! Let us know if you have any further questions!

Hi @dustinw. No, Square doesn’t need the SoapClient enabled in order to work.

Could you try disabling and then re-enabling the Square plugin? Sometimes simply disconnecting and reconnecting doesn’t help, but disabling/re-enabling the plugin entirely does.

If that doesn’t help, can you double-check with your hosting provider about whether they’ve changed their security at all recently? It’s possible that Square is having difficulty communicating with your site for that reason.

Hi @theprojectgarments! I understand you’d like to export products, but have the IDs show in the SKU field when imported.

Yes, this would be possible. You would want to use the built-in product CSV importer/exporter. Then, in the export CSV, it would be simple to copy the values from the ID column into the SKU column.

Let us know if you have any further questions!

Hi Steve. I understand you’re seeing some inconsistency with shipping surrounding pickup and delivery.

How are these pickup and delivery options being added to your site? Are these “shipping” methods (at least in the technical sense), or are you using specific local pickup or delivery plugins that don’t use shipping methods?

However you’re setting these up, can you post screenshots of the configuration settings for them? I recommend https://snipboard.io for sharing screenshots.

Can you also post your system status report? You can find that by going to WooCommerce > Status in your site’s admin area, then clicking “Get system report,” then “Copy for support.” If a URL would be easier, it should be yoursite.com/wp-admin/admin.php?page=wc-status&tab=status , replacing “yoursite.com” with your site’s actual URL.

Thanks!

Hi @mamosedi! I’m sorry you’re having trouble with automated tax not showing as an option in your tax settings.

Can you post your system status report? You can find that by going to WooCommerce > Status in your site’s admin area, then clicking “Get system report,” then “Copy for support.” If a URL would be easier, it should be yoursite.com/wp-admin/admin.php?page=wc-status&tab=status , replacing “yoursite.com” with your site’s actual URL.

This will give us an idea of whether WooCommerce Shipping & Tax has been installed successfully. Thanks!

Hi @emex2021! I understand you’re running into some issues on your site that you’ve traced back to WooCommerce Payments.

> I dont see a debug log file in on my server, and i sure don’t see it on my site anywhere.

This is usually at the URL yoursite.com/wp-content/debug.log (replacing yoursite.com with your site’s actual URL, obviously). If you go there, do you see a debug log?

There are also plugins that greatly simplify this, such as WP Debugging, which make it so you don’t have to mess around with wp-config.php and can access the debug log from your site’s admin area instead of having to know the URL. I’d recommend using that.

If you do find a debug log, do you see any errors in it? Copying those into here would be helpful so that we can see what you’re running into.

WooCommerce also records fatal errors in its own logs, separate from the WordPress debug log. You can see the different WooCommerce logs by going to WooCommerce > Status > Logs in your site’s admin area. Once there, open the menu by the “View” button and see if you see any log files that have fatal-errors in the name. If you find one, could you click on it, then click the “View” button? That should bring it up for you to view.

From there, copy the contents of the log, and then go to pastebin.com and paste it in there. Then, scroll down, click “Create New Paste,” and post the link here so that we can take a look.

Lastly, can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking the “Get system report” button, then “Copy for support” in the section that pops up.

Thanks!

You’re very welcome @arseven25! I’m glad we were able to help you resolve the issue. Don’t hesitate to reach out again if you have any further questions!

Hi there @guidocentesimo! Thanks for contacting WooCommerce support. I don’t speak Spanish, but I can translate your request and then respond in English, if that works. I translate your request to:

I have installed the Facebook for woocommerce plugin to synchronize the products of my online store, with the catalog of the Facebook store to tag the products on Instagram. When installing the GDPR Cookie Compliance (CCPA, PIPEDA ready) plugin, I must indicate which cookies I use on the web so that the user accepts or rejects their use. I have since loaded from the Facebook ADS Administrator, get the code fragment that I have to insert in the header inside the GPRD plugin and when I run the web and activate the analyzer, it indicates the alert message [Facebook Pixel] – Duplicate Pixel ID : xxxxxxxxxx, in addition to this, I can’t block the pixel.

How can I correct it?

I understand you’re seeing a duplicate pixel error after adding info to your GDPR plugin. Typically, when we see this error, it’s due to something else adding the pixel elsewhere on the site. It seems like this GDPR plugin might be doing that. I’m not familiar with this GDPR plugin or how it works, but is there a way you can add the cookie info to the GDPR plugin without calling the pixel again? That would be the best solution, most likely.