Arnel C.

Hello Harriet1908,

Sorry for the problem with the Add Media button. Typically, to start troubleshooting like this issue we will look at problem and first check version, then look for errors, then look at simplifying or isolating until we can see it working normally.

-What version of WP are you using?
-What versions of plugins/themes are you using? Does anything need updating? Update if necessary to see if it fixes anything.

If everything is working, then do you get any errors? You can enable debug mode (https://codex.ww.wp.xz.cn/Debugging_in_WordPress), and then check to see if you can identify any errors. Share any found errors with the community and it may be identified and provided with a solution.

Still having the problem? Then try getting your installation down to a “bare-bones” setup. Disable the plugins one at a time until there are none running. Make sure to check if the add media button works in between disabling your plugins. Repeat this with the themes you may or may not be using. Simplify to a theme like twenty-fifteen and see if the problem persists.

If you’re still having the exact same problem after simplifying, then check your server requirements (usually checked before your install). Make sure that your web site requirements are good. Check your .htaccess for any possible conflicts. If everything checks out there, then try testing a new installation. Make sure it’s using only the base installed themes and no plugins. If it’s working in there, then it might be your base files. You can replace them with the files in your test installation for from a fresh download.

I hope this helps!

Arnel C.

Hello C-m,

I tried to see I could duplicate the problem that you’re having but I’m unable to see any fuzzy thumbnails with the images you provided. I also checked my functions code and I see nothing similar. I am running the latest version of WordPress 4.5.3.

Are you running the same version? Using any plugins? I also checked my Settings under Media and these are the dimensions that I have set:

thumbnail – 150×150
medium – 300×300
large – 1024×1024

Do you see the same type of thing? Please let me know and we can follow up if necessary.

Regards,
Arnel C.

Hello Moira,

Sorry to hear about your problem with the Admin. One of the best ways to get the admin working again would be to get into your database and revert the theme back to a default like twenty-thirteen.

You would need to be able to open your WordPress database, look at the wp-options table and then search for your current theme name by looking at the table entries. The table entries you’re looking for are labeled:

• template
• stylesheet
• current_theme

Look in your themes folder and make sure that one of the default themes are located there (ex: twenty-thirteen). Change the entry in the database to that theme name, then try running the site again and going into the administrator. (You can also review instructions here: How to change WordPress themes directly in the database)

If you continue to have problems, I would check:

• Check your .htaccess file (see here for the default .htaccess file for WordPress)
• Turn off all your plugins and make sure that the base files are in place.

Make sure to make a backup of your website before making any alterations to your files or file structures. Once you have a backup, you can try moving your files into a clean installation. Check out this post on how it can be done: Moving from an old WP install to a clean install

Hi Bizwriter,

Looks they are added by plugins. However, as per your copy above, each line is simply a remark – meaning it has absolutely no affect on your site. The “#” sign indicates it as a remark. In this case it simply marks the beginning and ending of the code. .htaccess runs the code in order from top to bottom. So, if you want to add something, I would add probably add it AFTER the WordPress re-writes unless you’re trying to do something that needs to take effect before the WordPress section is used.

Hope that helps!

Hello Andy,

Sorry for the issue! Can you a URL so we can take a look at the embed?
NOTE: You have to have a Plus or PRO membership with Vimeo in order to generate mobile-compatible versions of your videos

Vimeo Video Mobile versions

Can you please provide a little more information on the issue? A link would be great. Also, information on what you’re expecting to see would help us troubleshoot it. You’re using the latest version?

Hello Jporterhouse72,

That’s going to depend on the form solution you’re using in WordPress. If it’s a plugin, then go to your plugin in the WordPress admin and you should be able to change the email address there.

Hello Morningstar79,

You’d figure that this would be a common enough request that you’d see a plugin for this type of thing. In my search of the issue I found the following posts:

Rotating header images based on time

Rotating images based on time of the day

You might also want consider creating a cron job to rename a graphic directory for you. You could set up multiple graphic directories that would be renamed into place at a certain time. It would take relatively little coding and accomplish task of changing your images on a scheduled basis. You can google “cron job” and you’ll see a ton of references.

I hope this helps get you issue resolved. Let us know if you still require assistance.