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Forum Replies Created
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Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup won’t runI have tried incognito along with everything else. Still not working on any of my sites. Will send email. I see someone else is having this problem who is also hosting at siteground, as I am (sites not at siteground continue to work.)
Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup won’t runThe backup still isn’t working. Have purged browser cache, hosting cache, tried different browsers and computers, and tried other sites hosted on the same server (through siteground.) All having problems. Interestingly, when I delete the plugin and reinstall it, it shows the aborted old backup attempts as “successful” but a 0 MB size.
Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup won’t runNo, I was wondering if the latest updated CAUSED the problem, because my last successful update was at version 1.6.8.
Thanks
Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup Won’t DownloadYes, that worked! Thank you.
Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup button not doing anythingAlso – I cleared the website’s cache after uninstalling the plugin, before reinstalling it.
Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup button not doing anythingI just did, and like the last time I tried uninstalling, it didn’t fix the problem. My 2 previous backups show up again, so clearly there is still backupguard data being saved. Is there a technique for truly deleting all data for a clean install?
Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup button not doing anythingThe site is now using Backupguard 1.4.4 but the issue still hasn’t resolved.
Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup button not doing anythingThere is and error ending in “…backup_guard_modalManualBackup” Not sure how to get you the full error msg?
And I did try deleting the plugin before, but it maintained some info so if it comes to it, I’d need directions on how to erase all previous files. FWIW, I also have a BackupGuard Pro acct – I just prefer to use the free version for regular use so the autoupdates of the plugin can occur.
Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup button not doing anythingFollow up: I scheduled an hourly backup, waited, and it properly made a backup. So my problem is limited specifically to the Backup button itself having an issue.
Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup button not doing anythingThe website is using backupguard version 1.4.3
Do you mean hard refreshing the browser? I have done that. And I’ve tried multiple browsers – Mac Chrome, Firefox and Safari. I have also purged the website’s cache.
I have identical setups on numerous other websites (theme, plugins, hosting), none of which have replicated the problem.
Is there a way to fully delete the plugin and all the files and reinstall? I have local copies of previous backups, so it is ok if they get deleted.