Backuply

Hello @ianttt

We have released a new version 1.1.2. We have made some changes to it that will fix the issue you are facing. Do let us know if you still face the same issue.

Regards,
Backuply Team

Hello,

We are sorry for the delay in updating you.

We tried to test and try to reproduce the issue but couldn’t reproduce it.
So would you please enable debug log in WordPress and then try to backup?
You can enable debug log

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

So after you set this in your wp-config.php try to backup and if you face the issue, check the debug.log file. Which you will find inside wp-content
If you don’t find anything inside the debug log related to backuply then if possible for you go to https://softaculous.deskuss.com/open.php?topicId=17 so that we can share more information related to the issue securely.

Regards,
Backuply Team

• This reply was modified 3 years, 2 months ago by Backuply.

Hello @ianttt ,

Sorry for the inconvenience caused.

Would you please tell, if that happened multiple times? And will you please check the logs? And would you please try to Backup again and tell if you are still facing the issue?

Regards,
Backuply Team

Hello,

Just an update, the issue you were facing was that the process was getting stuck at 17%. We have changed the method how we were initiating backup in Backuply version 1.1.0

The older method was that we would use WP-Cron and for some users, WP-Cron used to get stuck and won’t execute which was causing Backuply to get stuck too.

So we changed that and now this issue won’t occur in and after Backuply version 1.0.0

We are sorry for the issue you face because of that.

Regards,
Backuply Team

Hello,

Would you please check your server errors. Or enable WP_DEBUG and add

define('WP_DEBUG_LOG', true);

Then try to create a backup then in wp-content a debug.log file will be created. There check if you find a log related to Backuply.

Regards,

Backuply Team

Hello,

Sorry for the inconvinence caused.

Will it be possible for you to share the screenshot of the progress log of the place where it is getting stuck. And would you please observe if the backup is getting stuck at same log or not.

And would you please check server log to spot any issue in there. And would you please check if there is enough storage?

Regards,

Backuply Team.

Hello,

I apologise for that, and thank you for pointing it out.

We will make sure that there is an error if the backup fails due to storage issues.

And for DigitalOcean Space, it is a pro feature, so if you need information about our pro features then please contact us at https://softaculous.deskuss.com/open.php?topicId=17

Regards,

Backuply Team