BackWPUp

Hi @ukheather ,

We’re truly sorry for the frustration this update has caused you, and completely understand how disappointing this experience has been. Especially when backups are such a critical part of website management. We aimed into simplifying the experience for all users, but at the same time, we do understand the need for more functionalities so appreciate your candid feedback.

Our team is actively working on addressing the reported issues you have mentioned, including backup failures, settings not saving, and performance concerns. In the meantime, if you’d like to revert to the previous version while we work on improvements, you can roll back to version 4.1.7 here.

Your feedback is incredibly valuable, and we’re committed to making things right. We sincerely appreciate your patience and hope to regain your trust as we roll out fixes.

Kind regards
The BackWPup Team

Hello @svweb ,

Thank you for sharing your feedback. We’re truly sorry to hear that the new interface didn’t meet your expectations and that you’ve decided to switch to another plugin. We understand how important it is to have a reliable and user-friendly backup solution, and we’re sorry that we fell short this time.

We’re actively working on improvements behind the scenes to address the concerns you’ve raised. In the meantime, if you’re open to it, you can roll back to the previous version (4.1.7) by downloading it from here.

We value your input and hope you’ll consider giving BackWPup another chance in the future as we continue to refine and enhance the plugin. If there’s anything specific you’d like to see improved, we’d love to hear more from you.

Thank you again for your feedback

The BackWPup Team”

Hi @zodiac1978 ,

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration caused by the recent changes. We understand how disruptive these issues must be, and we’re truly sorry for the poor experience you’ve had.

On that note, we’re actively working to address these problems and improve the product as quickly as possible. However, if you’d like to revert to the previous version (4.1.7), you can do so by downloading it from here.

This should restore functionality while we work to improve the product in upcoming releases.

Last but not least, your feedback on the UI, accessibility, and missing functionality is incredibly valuable, and we’re taking it seriously. We’re committed to making BackWPup more intuitive, accessible, and reliable for all users.

Thank you for your patience and for holding us accountable. We appreciate your support and hope to earn back your trust as we improve.

Best regards,
The BackWPup Team”

Hi @acurran ,

We’re sorry to hear that version 5 hasn’t met your expectations.
Currently, our top priorities include addressing user concerns about the two-job limit, scheduling, and backup file formats. These are areas we’re focusing on improving based on the feedback we’ve received.

In the current UI, you can still perform a database backup and download it from the “Settings” page under the backup history section using the dropdown. While it’s not the one-click solution you were used to, it’s a workaround until we can make further improvements.

If you’d consider sticking with us a little longer, you can revert to the previous version while we work on these fixes. You can download it here.

We hope to earn back your trust with our upcoming updates.

The BackWPup Team”

Hi @jaegerschnitzel ,

Thank you for taking the time to share your feedback. We sincerely apologize for the issues you’ve experienced with the latest update. It’s frustrating, and we completely understand why you’d feel this way – this isn’t the experience we want for our users.

We’re actively working to address these problems and improve the plugin. In the meantime, if you’d like to revert to the previous version (4.1.7), you can download it directly from here.

This should resolve the issues you have encountered while we work on those fixes and improvements.

We appreciate your patience and understanding as we strive to make things right.

Best regards,
The BackWPup team

Hello @betyonfire ,

We’re sorry for the frustration caused by the UI. We understand how important a familiar and intuitive interface is, and we’re actively working on improving the current version based on feedback like yours.

In the meantime, please feel free to roll back to version 4.1.7 while we implement the necessary changes. You can download it from here.

We appreciate your patience and understanding as we work to make things right.

The BackWPup team

Hi @avanrens ,

Thank you for your feedback. We understand your frustration with the current read-only mode and the two-job limitation. This was intended to simplify usage, but we recognize it has caused inconvenience for many users.

We’re actively working to remove this limitation, allowing you to create and edit as many backup jobs as you need. This change will restore the flexibility and functionality you expect from BackWPup.

In the meantime, you can revert to a previous version (4.1.7) to regain full control while we implement these improvements. You can download it here.

We appreciate your patience and understanding as we work on these updates.

The BackWPup Team

Hi @saganaki ,

We understand your frustration and appreciate your feedback. Our goal with the latest update was to enhance usability, but we recognize that some changes may not meet every user’s expectations.

While cPanel backup tools are an option, BackWPup still offers flexibility with scheduled backups, cloud storage integration, and WordPress-specific optimizations. That said, we’re actively working on refining the experience based on user input.

If you’d prefer the previous version’s functionality, you can roll back to v4.1.7 by downloading the equivalent version from here.

Your insights are valuable, and we truly appreciate your patience as we continue improving BackWPup.

The BackWPup Team