I finally found a solution, thanks to ChatGPT. Since I’m using the ElementsKit Lite plugin to edit the header, there was no element with the .page-header class, so Hestia couldn’t run this code properly.
Simply adding a .page-header class to the header fixed the issue. However, I’m not happy that this code still runs even when I disable the “back to top” feature.
Thank you very much. About cache, i make some test connected in admin, without any caches.
The error is related to this code :
scrollToTop: function() { var i = 0; l(window).on("scroll", function() { var t = window.pageYOffset , e = l(".page-header") , a = 0 , o = Number(requestpost.scroll_offset); a = 0 < e.length ? e.height() : 0 < (a = (e = l(".container")).offset().top - l(".navbar").height()) ? a : 0, (a += o) <= t && 0 === i && (l(".hestia-scroll-to-top").addClass("hestia-fade"), i = 1), t <= a && 1 === i && (l(".hestia-scroll-to-top").removeClass("hestia-fade"), i = 0) }), l(".hestia-scroll-to-top").on("click", function() { window.scroll({ top: 0, behavior: "smooth" }) }) },
This is a function implemented in the file : /wp-content/themes/hestia/assets/js/script.min.js
I don’t activate the “scroll to top” feature in the theme’s option, so, normaly this code does’nt have to run… Can we prevent that please ?
The is my system information during the troubleshooting :
== Server Environment == Operating System: Linux Software: Apache MySQL version: mariadb.org binary distribution v11.4.9-MariaDB-deb12-log PHP Version: 8.3.23 PHP Memory Limit: 512M PHP Max Input Vars: 16000 PHP Max Post Size: 130M GD Installed: Yes ZIP Installed: Yes Write Permissions: All right Elementor Library: Connected
== WordPress Environment == Version: 6.8.3 Site URL: https://www.breizhetho.com Home URL: https://www.breizhetho.com WP Multisite: No Max Upload Size: 128 Mo Memory limit: 256M Max Memory limit: 512M Permalink Structure: /%postname%/ Language: fr_FR Timezone: Europe/Paris Admin Email: [email protected] Debug Mode: Inactive
Health Check Troubleshooting Mode Version: 1.9.2 Author:
== Expériences d’Elementor == Polices d’icônes « inline »: Inactif Points d’arrêt personnalisés supplémentaires: Actif par défaut Conteneur: Actif Balisage optimisé: Inactif par défaut Popup d’essai gratuit pro: Inactif par défaut Éléments imbriqués: Actif par défaut Panneau des pages: Inactif par défaut Écran d’accueil Elementor: Actif par défaut Atomic Widgets: Inactif par défaut Classes globales: Inactif par défaut Appliquer les capacités des classes globales: Actif par défaut Variables: Actif par défaut Bibliothèque dans le cloud: Actif par défaut Editeur v4 (Page d’opt-in): Actif par défaut Éditeur V4: Inactif par défaut Composants: Inactif par défaut Importer/exporter la personnalisation: Actif par défaut Évènements de l’éditeur Elementor: Inactif par défaut
== Journal ==
Log: showing 20 of 372025-10-21 18:38:45 [info] Update DB has been started [array ( 'plugin' => 'Elementor', 'from' => '3.32.4', 'to' => '3.32.5', )] 2025-10-21 18:38:45 [info] elementor::elementor_updater Started 2025-10-21 18:38:45 [info] Elementor/Upgrades - _on_each_version Start 2025-10-21 18:38:45 [info] Elementor/Upgrades - _on_each_version Finished 2025-10-21 18:38:45 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.32.4', 'to' => '3.32.5', )] 2025-11-12 21:06:32 [info] Update DB has been started [array ( 'plugin' => 'Elementor', 'from' => '3.32.5', 'to' => '3.33.0', )] 2025-11-12 21:06:32 [info] elementor::elementor_updater Started 2025-11-12 21:06:32 [info] Elementor/Upgrades - _on_each_version Start 2025-11-12 21:06:32 [info] Elementor/Upgrades - _on_each_version Finished 2025-11-12 21:06:32 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.32.5', 'to' => '3.33.0', )] 2025-11-19 09:55:48 [info] Update DB has been started [array ( 'plugin' => 'Elementor', 'from' => '3.33.0', 'to' => '3.33.1', )] 2025-11-19 09:55:48 [info] elementor::elementor_updater Started 2025-11-19 09:55:48 [info] Elementor/Upgrades - _on_each_version Start 2025-11-19 09:55:48 [info] Elementor/Upgrades - _on_each_version Finished 2025-11-19 09:55:48 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.33.0', 'to' => '3.33.1', )] 2025-11-24 17:03:34 [info] Update DB has been started [array ( 'plugin' => 'Elementor', 'from' => '3.33.1', 'to' => '3.33.2', )] 2025-11-24 17:03:34 [info] elementor::elementor_updater Started 2025-11-24 17:03:34 [info] Elementor/Upgrades - _on_each_version Start 2025-11-24 17:03:34 [info] Elementor/Upgrades - _on_each_version Finished 2025-11-24 17:03:34 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.33.1', 'to' => '3.33.2', )]
JS: showing 6 of 6JS: 2025-10-06 11:30:17 [error X 388][https://www.breizhetho.com/wp-content/plugins/blog-designer-pack/assets/js/elementor/bdpp-elementor.js?ver=4.0.5:13:3] bdpp_init_post_gridbox_slider is not defined JS: 2025-10-09 15:45:31 [error X 1][https://www.breizhetho.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.32.4:3:861930] Cannot read properties of undefined (reading 'activate') JS: 2025-10-21 19:57:32 [error X 1][https://www.breizhetho.com/wp-content/plugins/elementor/assets/js/common.min.js?ver=3.32.5:3:463446] can't access property "success", C is undefined JS: 2025-11-27 16:44:28 [error X 2][https://www.breizhetho.com/wp-content/plugins/elementor/assets/js/common-modules.min.js?ver=3.33.2:1:102651] C.startsWith is not a function JS: 2025-11-27 17:02:08 [error X 8][https://www.breizhetho.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.33.2:2:1000266] Cannot read properties of undefined (reading 'localized') JS: 2025-11-29 11:40:57 [error X 1][https://www.breizhetho.com/wp-content/plugins/elementor/assets/js/packages/editor-documents/editor-documents.min.js?ver=3.33.2:1:2900] Cannot read properties of null (reading 'config')
Thank you for replying. Yes i always see this error on my website, but it’s probably because i do not see the update on the plugin with the fix. Can you send me the last version including the fix please ?
Hello there, first know that there is some other people who have this problem but a moderator remove there message For example there is @markusssk who say that :
About the test with WooPay, you’r right this is a general issue :
So, wich support i need to contact ? WooCommerce ?
Hi everybody, i found a solution about this issue. This “Error in cloud configuration” message was displayed only to say “there is and error on your FTP configuration / authentification”. I know, that’s not clear, but please double check your FTP configuration and test your FTP authentification anywhere. That’s gonna fix the issue.
