Carl M.

Thanks for getting back to me. Appreciate it.

That’s awesome! Good to know.

Follow up question, since we are now using google for SSO, can this login account be used across multiple website? If so, how do I set that up? I mean do I need to create the same admin email in wordpress for the other sites? or it would detect the google account as the admin and would automatically create and register across the websites when we setup SSO for each site?

I hope that make sense.

{
"now": {
"version": "2.0",
"mode": "now",
"title": "",
"skip_empty_file": true,
"log_results": false,
"from_status": [],
"to_status": [],
"change_order_status_to": "",
"statuses": [],
"from_date": "2020-05-01",
"to_date": "2020-06-05",
"sub_start_from_date": "",
"sub_start_to_date": "",
"sub_end_from_date": "",
"sub_end_to_date": "",
"sub_next_paym_from_date": "",
"sub_next_paym_to_date": "",
"from_order_id": "",
"to_order_id": "",
"shipping_locations": [],
"shipping_methods": [],
"item_names": [],
"item_metadata": [],
"user_roles": [],
"user_names": [],
"user_custom_fields": [],
"billing_locations": [],
"payment_methods": [],
"any_coupon_used": "0",
"coupons": [],
"order_custom_fields": [],
"product_categories": [],
"product_vendors": [],
"products": [],
"product_sku": "",
"exclude_products": [],
"product_taxonomies": [],
"product_custom_fields": [],
"product_attributes": [],
"product_itemmeta": [],
"format": "XLS",
"format_xls_use_xls_format": "0",
"format_xls_sheet_name": "Orders",
"format_xls_display_column_names": "1",
"format_xls_auto_width": "1",
"format_xls_direction_rtl": "0",
"format_xls_force_general_format": "0",
"format_xls_remove_emojis": "0",
"format_xls_row_images_width": "50",
"format_xls_row_images_height": "50",
"format_csv_enclosure": "\"",
"format_csv_delimiter": ",",
"format_csv_linebreak": "\r\n",
"format_csv_display_column_names": "1",
"format_csv_add_utf8_bom": "0",
"format_csv_item_rows_start_from_new_line": "0",
"format_csv_encoding": "UTF-8",
"format_csv_delete_linebreaks": "0",
"format_csv_remove_linebreaks": "0",
"format_csv_force_quotes": "0",
"format_tsv_linebreak": "\r\n",
"format_tsv_display_column_names": "1",
"format_tsv_add_utf8_bom": "0",
"format_tsv_item_rows_start_from_new_line": "0",
"format_tsv_encoding": "UTF-8",
"format_xml_root_tag": "Orders",
"format_xml_order_tag": "Order",
"format_xml_product_tag": "Product",
"format_xml_coupon_tag": "Coupon",
"format_xml_prepend_raw_xml": "",
"format_xml_append_raw_xml": "",
"format_xml_self_closing_tags": "1",
"format_xml_preview_format": "0",
"format_json_start_tag": "[",
"format_json_end_tag": "]",
"format_json_unescaped_slashes": 0,
"format_json_numeric_check": 0,
"format_json_encode_unicode": 0,
"format_pdf_display_column_names": "1",
"format_pdf_repeat_header": "1",
"format_pdf_direction_rtl": 0,
"format_pdf_orientation": "L",
"format_pdf_page_size": "A4",
"format_pdf_font_size": "8",
"format_pdf_header_text": "",
"format_pdf_footer_text": "",
"format_pdf_pagination": "C",
"format_pdf_fit_page_width": "0",
"format_pdf_cols_width": "25",
"format_pdf_cols_align": "L",
"format_pdf_cols_vertical_align": "T",
"format_pdf_page_header_text_color": "#000000",
"format_pdf_page_footer_text_color": "#000000",
"format_pdf_table_header_text_color": "#000000",
"format_pdf_table_header_background_color": "#FFFFFF",
"format_pdf_table_row_text_color": "#000000",
"format_pdf_table_row_background_color": "#FFFFFF",
"format_pdf_logo_source_id": "0",
"format_pdf_logo_source": "",
"format_pdf_logo_width": "0",
"format_pdf_logo_height": "15",
"format_pdf_logo_align": "R",
"format_pdf_row_images_width": "15",
"format_pdf_row_images_height": "15",
"format_pdf_row_images_add_link": "0",
"format_pdf_row_dont_page_break_order_lines": "0",
"format_html_display_column_names": "1",
"format_html_repeat_header_last_line": "0",
"format_html_font_size": "13",
"format_html_header_text": "",
"format_html_footer_text": "",
"format_html_cols_align": "L",
"format_html_header_text_color": "#000000",
"format_html_footer_text_color": "#000000",
"format_html_table_header_text_color": "#000000",
"format_html_table_header_background_color": "#FFFFFF",
"format_html_table_row_text_color": "#000000",
"format_html_table_row_background_color": "#FFFFFF",
"format_html_row_images_width": "100",
"format_html_row_images_height": "100",
"format_html_images_add_link": "0",
"format_html_custom_css": "",
"all_products_from_order": "0",
"skip_refunded_items": "1",
"skip_suborders": "0",
"export_refunds": "0",
"export_matched_items": "0",
"date_format": "Y-m-d",
"time_format": "H:i",
"sort_direction": "DESC",
"sort": "_shipping_postcode",
"format_number_fields": "0",
"export_all_comments": "0",
"export_refund_notes": "0",
"strip_tags_product_fields": "0",
"strip_html_tags": "0",
"round_item_tax_rate": "0",
"cleanup_phone": "0",
"convert_serialized_values": "0",
"enable_debug": "0",
"billing_details_for_shipping": "0",
"custom_php": "0",
"custom_php_code": "",
"mark_exported_orders": "0",
"export_unmarked_orders": "0",
"summary_report_by_products": "0",
"duplicated_fields_settings": {
"products": {
"repeat": "rows",
"populate_other_columns": "1",
"max_cols": "10",
"group_by": "product",
"line_delimiter": "\n"
},
"coupons": {
"repeat": "rows",
"max_cols": "10",
"group_by": "product",
"line_delimiter": "\n"
}
},
"summary_report_by_customers": "1",
"order_fields": [
{
"segment": "common",
"key": "order_number",
"label": "Order Number",
"format": "string",
"colname": "Order Number"
},
{
"segment": "common",
"key": "order_status",
"label": "Order Status",
"format": "string",
"colname": "Order Status"
},
{
"segment": "common",
"key": "order_date",
"label": "Order Date",
"format": "date",
"colname": "Order Date"
},
{
"segment": "common",
"key": "customer_note",
"label": "Customer Note",
"format": "string",
"colname": "Customer Note"
},
{
"segment": "billing",
"key": "billing_first_name",
"label": "First Name (Billing)",
"format": "string",
"colname": "First Name (Billing)"
},
{
"segment": "billing",
"key": "billing_last_name",
"label": "Last Name (Billing)",
"format": "string",
"colname": "Last Name (Billing)"
},
{
"segment": "billing",
"key": "billing_company",
"label": "Company (Billing)",
"format": "string",
"colname": "Company (Billing)"
},
{
"segment": "billing",
"key": "billing_address",
"label": "Address 1&2 (Billing)",
"format": "string",
"colname": "Address 1&2 (Billing)"
},
{
"segment": "billing",
"key": "billing_city",
"label": "City (Billing)",
"format": "string",
"colname": "City (Billing)"
},
{
"segment": "billing",
"key": "billing_state",
"label": "State Code (Billing)",
"format": "string",
"colname": "State Code (Billing)"
},
{
"segment": "billing",
"key": "billing_postcode",
"label": "Postcode (Billing)",
"format": "string",
"colname": "Postcode (Billing)"
},
{
"segment": "billing",
"key": "billing_country",
"label": "Country Code (Billing)",
"format": "string",
"colname": "Country Code (Billing)"
},
{
"segment": "billing",
"key": "billing_email",
"label": "Email (Billing)",
"format": "string",
"colname": "Email (Billing)"
},
{
"segment": "billing",
"key": "billing_phone",
"label": "Phone (Billing)",
"format": "string",
"colname": "Phone (Billing)"
},
{
"segment": "shipping",
"key": "shipping_first_name",
"label": "First Name (Shipping)",
"format": "string",
"colname": "First Name (Shipping)"
},
{
"segment": "shipping",
"key": "shipping_last_name",
"label": "Last Name (Shipping)",
"format": "string",
"colname": "Last Name (Shipping)"
},
{
"segment": "shipping",
"key": "shipping_address",
"label": "Address 1&2 (Shipping)",
"format": "string",
"colname": "Address 1&2 (Shipping)"
},
{
"segment": "shipping",
"key": "shipping_city",
"label": "City (Shipping)",
"format": "string",
"colname": "City (Shipping)"
},
{
"segment": "shipping",
"key": "shipping_state",
"label": "State Code (Shipping)",
"format": "string",
"colname": "State Code (Shipping)"
},
{
"segment": "shipping",
"key": "shipping_postcode",
"label": "Postcode (Shipping)",
"format": "string",
"colname": "Postcode (Shipping)"
},
{
"segment": "shipping",
"key": "shipping_country",
"label": "Country Code (Shipping)",
"format": "string",
"colname": "Country Code (Shipping)"
},
{
"segment": "cart",
"key": "payment_method_title",
"label": "Payment Method Title",
"format": "string",
"colname": "Payment Method Title"
},
{
"segment": "cart",
"key": "cart_discount",
"label": "Cart Discount Amount",
"format": "money",
"colname": "Cart Discount Amount"
},
{
"segment": "cart",
"key": "order_subtotal",
"label": "Order Subtotal Amount",
"format": "money",
"colname": "Order Subtotal Amount"
},
{
"segment": "ship_calc",
"key": "shipping_method_title",
"label": "Shipping Method Title",
"format": "string",
"colname": "Shipping Method Title"
},
{
"segment": "ship_calc",
"key": "order_shipping",
"label": "Order Shipping Amount",
"format": "money",
"colname": "Order Shipping Amount"
},
{
"segment": "totals",
"key": "order_refund",
"label": "Order Refund Amount",
"format": "money",
"colname": "Order Refund Amount"
},
{
"segment": "totals",
"key": "order_total",
"label": "Order Total Amount",
"format": "money",
"colname": "Order Total Amount"
},
{
"segment": "totals",
"key": "order_total_tax",
"label": "Order Total Tax Amount",
"format": "money",
"colname": "Order Total Tax Amount"
},
{
"segment": "products",
"key": "products",
"colname": "Products",
"label": "Products",
"format": "undefined"
},
{
"segment": "products",
"key": "plain_products_sku",
"label": "SKU",
"format": "string",
"colname": "SKU"
},
{
"segment": "products",
"key": "plain_products_line_id",
"label": "Item #",
"format": "number",
"colname": "Item #"
},
{
"segment": "products",
"key": "plain_products_name",
"label": "Item Name",
"format": "string",
"colname": "Item Name"
},
{
"segment": "products",
"key": "plain_products_qty",
"label": "Quantity",
"format": "number",
"colname": "Quantity"
},
{
"segment": "products",
"key": "plain_products_item_price",
"label": "Item Cost",
"format": "money",
"colname": "Item Cost"
},
{
"segment": "coupons",
"key": "coupons",
"colname": "Coupons",
"label": "Coupons",
"format": "undefined"
},
{
"segment": "coupons",
"key": "plain_coupons_code",
"label": "Coupon Code",
"format": "string",
"colname": "Coupon Code"
},
{
"segment": "coupons",
"key": "plain_coupons_discount_amount",
"label": "Discount Amount",
"format": "money",
"colname": "Discount Amount"
},
{
"segment": "coupons",
"key": "plain_coupons_discount_amount_tax",
"label": "Discount Amount Tax",
"format": "money",
"colname": "Discount Amount Tax"
},
{
"segment": "user",
"key": "summary_report_total_count",
"label": "Summary Report Total Orders",
"format": "number",
"colname": "Summary Report Total Orders"
},
{
"segment": "user",
"key": "summary_report_total_count_items",
"label": "Summary Report Total Items",
"format": "number",
"colname": "Summary Report Total Items"
},
{
"segment": "user",
"key": "summary_report_total_count_items_exported",
"label": "Summary Report Total Items (Exported)",
"format": "number",
"colname": "Summary Report Total Items (Exported)"
},
{
"segment": "user",
"key": "summary_report_total_amount",
"label": "Summary Report Total Amount",
"format": "money",
"colname": "Summary Report Total Amount"
},
{
"segment": "user",
"key": "summary_report_total_amount_paid",
"label": "Summary Report Total Amount Paid",
"format": "money",
"colname": "Summary Report Total Amount Paid"
},
{
"segment": "user",
"key": "summary_report_total_shipping",
"label": "Summary Report Total Shipping",
"format": "money",
"colname": "Summary Report Total Shipping"
},
{
"segment": "user",
"key": "summary_report_total_discount",
"label": "Summary Report Total Discount",
"format": "money",
"colname": "Summary Report Total Discount"
},
{
"segment": "user",
"key": "summary_report_total_refund_count",
"label": "Summary Report Total Refunds",
"format": "number",
"colname": "Summary Report Total Refunds"
},
{
"segment": "user",
"key": "summary_report_total_refund_amount",
"label": "Summary Report Total Refund Amount",
"format": "money",
"colname": "Summary Report Total Refund Amount"
}
],
"order_product_fields": [
{
"label": "SKU",
"format": "string",
"colname": "SKU",
"default": 1,
"key": "sku"
},
{
"label": "Item #",
"format": "number",
"colname": "Item #",
"default": 1,
"key": "line_id"
},
{
"label": "Item Name",
"format": "string",
"colname": "Item Name",
"default": 1,
"key": "name"
},
{
"label": "Quantity",
"format": "number",
"colname": "Quantity",
"default": 1,
"key": "qty"
},
{
"label": "Item Cost",
"format": "money",
"colname": "Item Cost",
"default": 1,
"key": "item_price"
}
],
"order_coupon_fields": [
{
"label": "Coupon Code",
"format": "string",
"colname": "Coupon Code",
"default": 1,
"key": "code"
},
{
"label": "Discount Amount",
"format": "money",
"colname": "Discount Amount",
"default": 1,
"key": "discount_amount"
},
{
"label": "Discount Amount Tax",
"format": "money",
"colname": "Discount Amount Tax",
"default": 1,
"key": "discount_amount_tax"
}
],
"id": 0,
"post_type": "shop_order",
"export_rule_field": "date",
"export_filename": "orders-%y-%m-%d-%h-%i-%s.xlsx",
"summary_row_title": "Total"
},
"profiles": [],
"cron": [],
"order-action": []
}

Hi @algolplus, thanks for responding

Here you go, I’m exporting order via woocommerce orders

Hi,

Thanks for getting back to me

Here’s one error log from stripe logs, hope this is sufficient

2024-04-19T01:55:28+00:00 Debug ====Stripe Version: 8.2.0==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== Error: stdClass Object ( [error] => stdClass Object ( [code] => resource_missing [doc_url] => https://stripe.com/docs/error-codes/resource-missing [message] => No such customer: 'cus_OQh8Of7PhU6S20' [param] => customer [request_log_url] => https://dashboard.stripe.com/logs/req_pheqlwbjT8Yh7N?t=1713491728 [type] => invalid_request_error ) )

The error log above was triggered today. Do you think this is adviseable?

https://woocommerce.com/document/stripe/customization/database-cleanup/

This happened after changing a stripe account.

Thanks for getting back to @waseem, so to confirm we need the pro version so order sync up to AUST POST account?

Hi,

Thanks for getting back to me. I just got back from a holiday break.

Anyways, I’d love to get this sorted out

So I tried resyncing it again but it seems to be stuck in syncing for about an hour now.

See here: https://prnt.sc/KvFTbc5vwMqR what should I do if this is still stuck?

Please advise.

• This reply was modified 2 years, 4 months ago by Carl M..

Hi @shameem

Thanks for responding back. Appreciate it.

I can confirm that the card is still active and not expired and is present in Braintree vault, and customer is still using the same payment method in their account in our site.

So it seems to be an issue with the tokenization process? how do we resolve that?

To confirm, how many characters is set for the payment token? 8 characters of 15?

@witcher83

I have disabled and deleted the plugin and it seems the hook is still recurring in action scheduler.

What’s happening here?