Jamie
Forum Replies Created
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Forum: Fixing WordPress
In reply to: Plugin search doesn’t workThe plugin search should be fixed now!
Forum: Fixing WordPress
In reply to: plugin search completely brokenThe plugin search issue should be resolved now!
Forum: Fixing WordPress
In reply to: Comment Box White after mouse clickYou’re welcome! Glad to help when your theme provider won’t. I get them not helping with complex custom CSS but this was an easy thing 🙂
Forum: Fixing WordPress
In reply to: Comment Box White after mouse clickAre you wanting to change the comment form on all posts or just that one?
If you want to change it on all posts, you could put this CSS in the Additional CSS tab of the customizer or in a child theme stylesheet.
input[type=text]:focus, input[type=email]:focus, input[type=password]:focus, input[type=search]:focus, input[type=tel]:focus, select:focus, textarea:focus { background: black; }If you want to change it only on that post, you could do something like this
.postid-11387 input[type=text]:focus, .postid-11387 input[type=email]:focus, .postid-11387 input[type=password]:focus, .postid-11387 input[type=search]:focus, .postid-11387 input[type=tel]:focus, .postid-11387 select:focus, .postid-11387 textarea:focus { background: black; }Forum: Fixing WordPress
In reply to: plugin search completely brokenAccording to another thread, it looks like this might be an issue with the plugin search API and the appropriate people are looking into it.
See:
https://ww.wp.xz.cn/support/topic/plugin-search-doesnt-work-3/#post-14998004Forum: Fixing WordPress
In reply to: Image upload issue in slidersWhat slider plugin are you using? If you’re not sure, you can provide the URL and we may be able to tell from that.
Forum: Fixing WordPress
In reply to: Comment Box White after mouse clickThat styling is coming from your theme which appears to be a premium/commercial theme.
If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.
https://www.thinkupthemes.com/my-account/
Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly or if there is an option in the product to solve your issue. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.`
Forum: Fixing WordPress
In reply to: I have to reset the password each timeThis may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles. That may be a little tedious with having to activate then logout and try to login again but this will be how to rule out plugins as a culprit.
If you can install plugins, install and activate “Health Check”: https://ww.wp.xz.cn/plugins/health-check/
It will add some additional features under the menu item under Tools > Site Health.
On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.ww.wp.xz.cn/support/handbook/appendix/troubleshooting-using-the-health-check/Forum: Fixing WordPress
In reply to: Our website has been hacked (we use ww.wp.xz.cn). I need helpEveryone here is a volunteer so there’s no one here that is going to contact your assistant in regards to this. We can offer guidance here in the forum, however.
Carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures and start backing up your site.
If you want to hire someone to assist you, I would suggest that you
try https://jobs.wordpress.net/ or https://jetpack.pro/ and do not accept any hire offers posted to these forums.Forum: Fixing WordPress
In reply to: plugin search completely brokenThis may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.
If you can install the “Health Check” plugin: https://ww.wp.xz.cn/plugins/health-check/
It will add some additional features under the menu item under Tools > Site Health.
On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.ww.wp.xz.cn/support/handbook/appendix/troubleshooting-using-the-health-check/We have a ticket in our help desk for this issue and since you are a paying customer, I’m going to close this as it was addressed in our help desk system.
Update is out now to address this!
Hey @franklnx can you shoot us an email using that same form above (Select General Inquiry) and we can investigate this issue further? Thank you!
Sorry for the delay in response. If you are still having this issue, can you try disabling all other plugins on the site and see if the UI issue still occurs?
If it does, can you please record your screen so that we can see exactly what is happening when you open BB initially? You can use free software like Loom to do that and then post the link here.
Great to hear that your issue is resolved and thanks for the review! We appreciate it!