daniub

As an alternative you can also check here: https://ww.wp.xz.cn/plugins/iubenda-cookie-law-solution/advanced/#:~:text=and%20educational%20purposes.-,Previous%20Versions,-Previous%20versions%20of

Please go to -> Advanced Options -> Previous Versions -> Select your specific version

Hi,

thank you for your enquiry.

Can you please provide us with a link where we can reproduce the issue and check your setup?

Hi there,
Thanks for reaching out!

We’ve checked your site and noticed that the Cookie Solution warning icon appears in the bottom-right corner. This icon indicates that the banner may not be initializing correctly, and some features like sharethis exclusions might not work as expected.

In your specific case, the message shown when hovering over the icon is:

Pageview threshold limit reached
This site has exceeded the allowed monthly pageview quota. Please upgrade your plan to reactivate the Cookie Solution functionalities.

More info here:
🔗 https://www.iubenda.com/en/help/120399-why-does-my-website-show-this-icon

⚠️ Important note regarding support policy:

We’ve verified that the iubenda solution ID on your site is tied to a PRO/ULTRA account (screenshot).

Due to WordPress forum guidelines, we cannot provide direct support for paid accounts here.

To receive full support, please contact us via our official support system on iubenda.com.

👉 More info: PLEASE READ BEFORE YOU POST AN ISSUE

Thanks for your cooperation!
— The iubenda Team

Hi,

in general we suggest to instruct your optimization and cache plugins to ignore iubenda’s resources.

They can create conflicts or break functionalities.

Please check this https://www.iubenda.com/en/help/105616-how-to-solve-common-cookie-solution-issues-with-cache-plugins-and-optimization-features

Anyway, as a general practice if you want to speed up the website and performances are the key, please consider to disable our Autoblocking feature: https://www.iubenda.com/en/help/133036-prior-blocking-of-cookies-automatic-blocking-auto-blocking#:~:text=iubenda%20automatically%20blocks%20selected%20sources,used%20scripts%20and%20tracking%20technologies.

Hi,

Thank you for reaching out to the Complianz Support Team and for sharing your concerns.

I understand your expectations regarding cookie behavior, and I’d like to offer some clarification on how our Cookie Solution works.

In general:

If you accept something at first, then you reject: a CMP plugin does not delete cookies;

instead, it blocks the script that generates them beforehand.

This means that you still see the cookie in your browser’s cache; however, it no longer performs its tracking function since the script is blocked.

You can verify on your browser’s console under the network tab: once cookies are rejected, on page reload, the script that generates them is blocked and does not appear in the list of the loaded scripts.

Anyway on https://mobelho.es we do not see cookies related to sitekit even if we accept the banner directly, and if I look at your site source code there is NO sitekit code even if I exclude totally our banner from your site using devtools.

This means that:

• there is a misconfiguration in your sitekit (please check with their support eventually)
• you are using a cache tool, on plugin side OR server side
• same for optimization plugins

It is really important that we can reproduce the issue you are mentioning and this is not the case.

Hope it helps!

• This reply was modified 1 year, 2 months ago by daniub.

Hi @tranny

please provide an URL where we can check your issue, and eventually all the details to reproduce the issue, for example: environment you are mentioning and the specific browser you are using for your test.

Thank you in advance