Deepa

Dear @gastounet,

When we checked your website, the cart appears to be empty, so we’re unable to see the actual checkout layout issue. screenshot

Could you please remove or ignore the cache on the checkout page and let us know once done? That will help us view the correct layout and investigate the issue properly.

Kind regards!

Dear @safariwide

Thank you for reaching out. Please follow the steps below to resolve the issue with receiving emails or queries:

1. Check email notification settings
   Please make sure that the Disable Email Notification option is turned OFF in the Email Configuration tab, as shown in this screenshot:
   https://www.awesomescreenshot.com/image/58449088?key=568991c9f1bf00c18d60bd752116fb07
2. Verify admin email template settings
   Ensure that you have correctly added the To Email, From Name, and From Email in the Admin Template tab. You can refer to this screenshot for guidance:
   https://www.awesomescreenshot.com/image/58449109?key=50b1e2a4823a4206cfad2ade762174ed
3. Check SMTP configuration
   If the issue is still not resolved, it may be related to your SMTP configuration. Please configure SMTP on your website and test again. You can follow this guide to set it up:
   https://wptripzzy.com/how-to-configure-smtp-in-wordpress-using-a-plugin/

If the issue still persists after following all the steps above, please contact us via the support form below and we’ll be happy to assist further:
https://wptripzzy.com/contact-us/

Looking forward to helping you get this resolved.

Kind regards,

Dear @maurenciocs9092 ,

Thank you for the detailed report and for sharing the steps you’ve already taken.

We have inspected the issue from our side; however, we were not able to reproduce the login/logout behavior you described in our testing environment.

To clarify one point:
Yes, the tz_reason=both_empty parameter is added by Tripzzy. It is used internally to display an error message on the Tripzzy dashboard login page when required fields are empty. This logic is scoped specifically to the Tripzzy dashboard authentication flow and is not intended to affect the default WordPress login or logout process.

In our review, the redirect hook related to this parameter is applied only to Tripzzy’s dashboard pages. We do not intentionally modify or override WordPress core login/logout behavior. Given that the issue occurs consistently on your site, it may be influenced by a site-specific configuration, theme behavior, or a custom hook/filter interacting with the logout process.

To help us investigate this further and resolve the issue efficiently, we kindly request that you contact us via:
https://wptripzzy.com/contact-us

Please include any relevant details such as the active theme, custom code (if any). We’ll be happy to debug this in detail.

Thank you for bringing this to our attention and for helping us make Tripzzy even better.

Kind regards,

Dear @nravota12,

That’s wonderful to hear — thank you so much for the kind words and support.

Your positive review and recommendations mean a lot to us and truly help the plugin grow.

If you ever need any assistance or have feature suggestions, please don’t hesitate to reach out. We’re always happy to help.

Kind regards,

Dear @nravota12

Glad to hear the reference helped and you were able to set the prices.

Regarding the “PayPal not defined” issue: please make sure that Test Mode is enabled for payments.

Go to Settings → Payment → General and toggle ON Test Mode. For your reference : https://www.awesomescreenshot.com/image/57902894?key=36193351a93fc881e3ba5a4adb0325b2
If you add a sandbox (test) Client ID while the payment is still in Live Mode, PayPal will show as not defined. The same issue can also appear if the key is empty.

After enabling Test Mode and saving the settings, please try the checkout again.

Let us know if it works or if you need any further help.

Kind regards,

Dear @nravota12,

The console error you’re seeing is due to no packages being added to the trip. The “Book Now” button requires at least one package to be configured.

Once you add a package to the trip (from Packages & Date → Packages), the error will be resolved, and you’ll be able to click the Book Now button and continue with the booking process without any issues.

Please let us know if you need help adding packages or if the issue still persists.

Kind regards,

Dear @nravota12,

Thank you for the kind words about the plugin.

To add pricing for your tours, please go to Trips → Packages & Date tab → Packages section. From there, you can add packages and assign prices, along with selecting package categories.
If no packages are added, the trip price will be displayed as 0, which is what you’re currently seeing.

We’ve also shared a reference video that shows step-by-step how to add packages and set prices for a trip, which should help you get started quickly.

Regarding the other issues—no problem at all. Please feel free to open separate threads for each one, and we’ll be happy to assist you further.

Kind regards,

Dear @maurenciocs9092,

Thank you so much for your wonderful feedback!
We’re really glad to hear that you found the setup simple and the interface easy to use. Our goal is to make Tripzzy flexible and beginner-friendly, even in the free version.
Your appreciation truly motivates us to keep improving and adding more exciting features!

Kind regards,