dimitrycleantalk

Hello @mikawebstein,

We are sorry for the inconvenience caused.

Based on your requests, I noticed that our plugin intercepts unnecessary hooks and because of this, our plugin causes false positives. Changing the cookie option won’t help in this case; we need to exclude the hooks.

Please exclude them from CleanTalk checks by adding them to the “Form Signs Exclusions” field in the plugin settings using the regular expression format:
.*wc_express_checkout_login+
.*wc_express_checkout_continue+

Please check the following guide: https://cleantalk.org/help/exclusion-by-form-signs

Did it help you?

Hello @ntxwebmaster,

We are sorry for the inconvenience caused. 

I have forwarded your details to our development team.

We will get back to you with an update within 2-3 business days once we have any results.

Please wait.

Hello @deanna23,

Thank you for waiting.

We’ve fixed this issue. Click “Synchronize with Cloud” in the plugin settings, wait until the rotating icon disappears and refresh the page. If you still see a warning after that, please deactivate the CleanTalk plugin using the Complete Deactivation option:
WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> enable “Complete Deactivation” —> Save Changes.
Plugins —> Installed plugins —> Security by CleanTalk —> Deactivate and Activate

This option will reset all plugin settings. Don’t forget to insert your access key.

Did it help you?

Hello @montrosecannabis,

Please, deactivate the CleanTalk plugin with the Complete Deactivation option:
WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced Settings —> enable “Complete Deactivation” —> Save Changes.
Plugins —> Installed plugins —> Anti-Spam by CleanTalk —> Deactivate and Activate

This option will reset all plugin settings. Don’t forget to insert your access key.

Did it help you?

Hello @chickie1,

We have received your ticket #54122. Let’s continue our conversation there.

Hello @lisa4r,

Please, use this instruction below to install the fixed version (the fix will be included in the further version):

Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

1. Go to the WordPress Administrator Panel —> Plugins.
2. Find the plugin “Anti-Spam by CleanTalk” —> Deactivate.
3. After the automatic page refresh, find the plugin again “Anti-Spam by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Go to Plugins —> Add New —> Upload Plugin.
5. Download the plugin archive from the link above.
6. Choose the downloaded archive and press “Install Now”.

After that, add the following constant to your wp-config.php file:
define(‘APBCT_SERVICE__USE_ALTERNATIVE_BOT_DETECTOR_SERVER’, 1);

Add it right before the line “/* That’s all, stop editing! Happy publishing. */” in your wp-config.php file.

Then clear all cache on your site.

Did it help you?

Hello @accuracing,

We are sorry for the inconvenience caused.

I checked your Anti-Spam logs and the logs from our Security plugin, and I did not find any blocks related to the IP address 72.89.162.101.

However, I found a block for the user [email protected] in the Security logs. The block was triggered due to multiple incorrect password attempts. The block will be automatically removed after 1 hour.

You can also add your IP address to the whitelist: https://cleantalk.org/help/blacklist-usage

Did it help you?

Hello @mcyann,

The website you specified does exist in our system. To restore access, please follow this guide: https://cleantalk.org/help/access-to-dashboard

Or contact us at [email protected].