dipsaha
Forum Replies Created
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Hi,
Thank you for the detailed report and for sharing the example URL.
To properly investigate this issue at a deeper level, we recommend that you open a ticket on the official Tutor LMS support platform. Our engineering team can then review the API connectivity, certificate asset loading flow, and server response logs in detail.
Please include the following in your ticket:
- Your site URL
- Example affected certificate(s)
- The broken asset URL you shared
- Any firewall / Cloudflare configuration details (if applicable)
This will allow us to perform a more in-depth investigation and provide a precise resolution or workaround if needed.
Best regards,
Tutor LMS Support TeamHi Connor,
Thank you for identifying the cause and sharing the screenshot.
Since disabling the Yoast SEO Social Sharing features (Open Graph Data and X Card Data) allows the login popup to work correctly, this strongly suggests a compatibility/conflict issue between those Yoast modules and the JavaScript handling the Tutor LMS checkout login popup.
At this point, it would be worth reporting the behavior to the Yoast support team as well, since the conflict appears to originate from functionality added by those modules rather than Tutor LMS itself.
Thank you for helping narrow down the root cause.
Best regards,
Dip Saha
Tutor LMS Support TeamForum: Plugins
In reply to: [Tutor LMS - eLearning and online course solution] Manual course paymentHi Sam,
Thank you for reaching out.
Regarding the manual payment option:
- The manual payment method is intended to display payment instructions rather than a fully functional payment gateway. Because of that, hyperlinks may not behave as expected in some cases depending on how they are added.
- When using Manual Payment, students are typically granted access based on the order workflow configured for the manual payment method. Since Tutor LMS cannot automatically verify whether an external payment has actually been completed, it is not suitable when you need automatic payment verification before course access is granted.
If your goal is to collect payments via an external payment link and only grant access after confirming payment, you would need a custom workflow or manual enrollment process after verifying the payment.
Best regards,
Dip Saha
Tutor LMS Support TeamHi Connor,
Thank you for testing and sharing the result.
Since the issue disappears when Yoast SEO is deactivated, it does indicate a plugin conflict rather than an issue with Tutor LMS itself.
As a next step, could you please make sure both Tutor LMS and Yoast SEO are updated to their latest available versions?
You can also try temporarily disabling any advanced features/modules within Yoast SEO (such as schema, integrations, redirects, JavaScript-related optimizations, or other add-ons if installed) and test again to identify which specific component is causing the conflict.
Additionally, if you are using any caching or optimization layer alongside Yoast, please clear all caches after each change before retesting.
Best regards,
Dip Saha
Tutor LMS Support TeamForum: Plugins
In reply to: [Tutor LMS - eLearning and online course solution] Multisite bugHi,
Thank you for the detailed report and the testing you performed.
After reviewing the information you shared, the issue is related to WordPress Multisite compatibility.
At present, Tutor LMS does not officially support WordPress Multisite environments. Because of this limitation, issues such as incorrect user table references, database table creation failures, foreign key conflicts, and multisite-specific query errors can occur when Tutor LMS is activated on a network site.
The errors you shared (such as references to wp6c_2_users / wp6c_2_wp6c_users and foreign key creation failures) are consistent with the current multisite limitations.
For now, Tutor LMS is recommended for standard single-site WordPress installations. If your project requires a multisite architecture, we cannot guarantee stable operation or provide a supported workaround at this time.
We understand this may affect your evaluation for a multi-country deployment, and we appreciate your interest in using Tutor LMS.
Best regards,
Dip Saha
Tutor LMS Support TeamHi Connor,
Just following up on this issue.
Were you able to test after deactivating all non-essential plugins as suggested?
Could you please let us know the result? This will help us determine whether the issue is being caused by a plugin conflict or if we need to investigate further.
Looking forward to your update.
Best regards,
Dip Saha
Tutor LMS Support TeamHi Connor,
Thank you for the update.
Just to confirm, did you try deactivating all non-essential plugins and testing again?
While Beaver Builder cache could be a factor, plugin conflicts are a much more common cause of this type of issue. If you have not already done so, kindly deactivate all plugins except Tutor LMS, Tutor LMS Pro, and the required eCommerce plugin, then test the login link again.
Please let us know the result after testing.
Best regards,
Dip Saha
Tutor LMS Support TeamHi Connor,
This issue is usually related to caching or JavaScript conflicts on the checkout page.
Kindly try the following first:
- Clear all cache (plugin/server/CDN/browser)
- Temporarily deactivate your caching/optimization plugins and test again
- Also try testing with all non-essential plugins disabled once
In many cases, aggressive cache or JS optimization prevents the login popup/action from working properly.
Please let us know the result after testing.
Best regards,
Dip Saha
Tutor LMS Support TeamHi,
Do you have any caching plugin or server/CDN cache enabled on the site?
If yes, kindly clear all cache or deactivate the plugin completely and then try the registration process again. Sometimes old cached JS/template files continue loading even after updating the overridden template.
After clearing the cache, please test again in an incognito/private browser window as well.
Best regards,
Dip Saha
Tutor LMS Support TeamHi,
This usually happens when the registration template override in your theme becomes outdated after updating Tutor LMS.
Since you are using the latest version, kindly replace/update the overridden
registration.phpfile inside your theme folder with the latest one from the current Tutor LMS plugin version.After replacing the file, the Terms & Conditions checkbox should appear properly again.
Best regards,
Dip Saha
Tutor LMS Support TeamForum: Plugins
In reply to: [FOX - Currency Switcher Professional for WooCommerce] I have a issueThanks problem solved
Forum: Plugins
In reply to: [FOX - Currency Switcher Professional for WooCommerce] I have a issuecritical error on website
Forum: Plugins
In reply to: [FOX - Currency Switcher Professional for WooCommerce] I have a issueyour plugin is giving me error while installing
Hi Dominik,
The Direct Play URL you are using is not fully compatible with Tutor LMS’s video wrapper, which is why the video isn’t filling the full player area.
However, the Embed URL returning a 403 error indicates a permission or security restriction inside your BunnyStream settings.
To narrow this down, could you please check the following inside your BunnyStream dashboard:
1. Domain Whitelisting
Go to: BunnyStream → Security → Allowed Domains
Make sure your website domain (including both www and non-www versions) is added here.
If your domain isn’t whitelisted, BunnyStream will return a 403 for embed URLs.
2. Allow Embedding (Iframe Playback)
Ensure “Enable Embedding / Iframe Playback” is turned ON for the video or the entire library.
3. Check Token Authentication Settings
If BunnyStream token protection is enabled, make sure the token is correctly generated for the embed URL. Otherwise, BunnyStream will block playback.
Once these settings are confirmed, the embed link should work, and the player will automatically resize to full width in Tutor LMS.
Please verify the above and let me know the results I’ll be happy to guide you step by step until this is resolved.
Best regards,
Dip Saha
Tutor LMS Support TeamForum: Plugins
In reply to: [Tutor LMS - eLearning and online course solution] Site design glitchHi there,
Thank you for reaching out, and I’m really sorry that this issue has been bothering you for so long.
I checked the page you shared and noticed that your course archive is currently placed under the Blog section. That’s what’s causing the display issue for users who are not logged in WordPress is treating it like a blog page instead of a Tutor LMS course page.
To fix this, please make sure the Courses page is a standalone page and not nested under the blog. After setting it up as a separate page, refresh the permalink settings once and check again.
This should resolve the display problem for logged-out users.
If the issue continues after that, feel free to share an update I’m here to help!