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Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Free Shipping Not Working (Thousands & Decimals Issue with HUF)Hello Vitaio,
Thank you for your detailed feedback. I understand the concern, especially given your role in teaching and supporting WooCommerce in Hungary.
This issue was addressed in a recent WooCommerce update, and we’re currently unable to reproduce it. Rather than relying on a workaround, it would be best to investigate why it’s still occurring on your site.
On your development site, please set the Thousand Separator to a dot, the Decimal Separator to a comma, and the Number of Decimals to 2. Then, disable all other plugins, including Elementor, and check if the Free Shipping issue still occurs. This will help us determine whether something specific in your setup is causing the problem.
Meanwhile, I recommend settings a up a basic free website at TasteWP.com and try same settings there. I want to check if this issue is occurring on a different server for you.
Looking forward to your response. 🙂
Hello Sam,
Thank you for sharing more details.
You don’t need to use custom PHP code to prevent duplicate New Order emails, as this issue should not occur under normal conditions.
I also noticed there are auction-related emails in the logs. Could you repeat the steps with only WooCommerce active and all other plugins disabled, then share the logs with me? I want to rule out any interference from other plugins affecting the default WooCommerce behavior.
Looking forward to your response. 🙂
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Apple Pay Button “Buy with” text missingHello mattcnc,
Thank you for contacting WooCommerce support.
I understand that the “Buy with” text on the Apple Pay button is missing when using a dark theme, likely because the text is set to black and isn’t visible.
You typically shouldn’t need custom CSS, as the dark theme should handle this automatically. Could you please share your site’s URL and a screenshot of how the button looks on the Checkout page?
This will help me take a closer look. You may use https://snipboard.io to upload images and share links here.
Looking forward to your response. 🙂
Forum: Plugins
In reply to: [WooCommerce] OrdersHello angusmansfield,
Thank you for your reply.
I understand you’re unable to manually create an order even after deactivating all plugins except WooCommerce. I tested this on a default environment and couldn’t reproduce the issue, which suggests this is a site-specific issue.
Could you please record a video of the steps you’re taking to create the manual order and share it with me? I’d like to see if any visible clues could help identify the root cause. You may use any tool like awesomescreenshot.com or loom.com to record and share the video.
Looking forward to your response. 🙂
Forum: Plugins
In reply to: [WooCommerce] woo price miscalculationsHello Webfolio Webdesign,
Thank you for your reply.
Before we continue with troubleshooting, please fix the inconsistent tax settings in your configuration. This will help eliminate any unexpected behavior.
Looking forward to your response. 🙂
Hello saliyastorepro,
Thank you for your reply.
It looks like the quickforget link has expired. Could you please share it and increase the expiry time and view count?
Looking forward to your response. 🙂
Hello mohit2002,
Thank you for your reply.
I understand that you’re unable to replicate the issue yourself, but customers are still reporting it.
I reviewed the system status report, and everything looks fine there. Is there any common factor when the issue occurs, such as specific products, the customer’s device, or the customer’s region/country?
For now, I recommend disabling the cache and monitoring the site closely. I need more information to accurately identify and troubleshoot the problem.
Best regards.
Forum: Plugins
In reply to: [WooCommerce] analytics plugin (returning and new customer)Hello peace27,
Thank you for your reply.
I understand you’re concerned about the impact of incorrect user types on commission calculations.
At this stage, we don’t have enough information to identify the root cause or provide a complete fix. That’s why I suggested waiting for a few more orders. In the meantime, could you manually verify the user type for new orders over the next few days? This will help us gather the details we need to better understand and resolve the issue.
Looking forward to your response. 🙂
Hello 4tcmedia,
Thank you for your reply.
I’ve reviewed the report, and everything looks fine here.
I see you’ve reactivated the plugins and are no longer using a default theme. To investigate further, please deactivate the plugins and switch to a default theme. If this isn’t possible on your live site, consider using a staging site instead.
I tried to reproduce the issue on my test site but couldn’t, which suggests the problem may be specific to your setup. Having a staging site will allow me to troubleshoot this issue more effectively.
Looking forward to your response. 🙂
Forum: Plugins
In reply to: [WooCommerce Square] Card payment fails (3D Secure related?)Hello bgluestaff,
Thank you for your reply.
I am trying to access the SSR and the logs you shared via Pastebin, but the passwords are not working. Could you share them again, preferably without passwords?
Looking forward to your response. 🙂
Forum: Plugins
In reply to: [WooCommerce] Critical Error in ActionScheduler_DBStore.phpHello Paul Foxton.
Thank you for contacting WooCommerce support.
I understand you’re facing an issue where the wp_actionscheduler_logs table grows rapidly to over 2GB, even after truncating it.
To start, please confirm if you’re using the latest version of WooCommerce (currently 9.8.3). If not, update to the latest version and check if the issue continues.
If the problem persists, I recommend running a conflict test by switching to a default theme like Storefront and disabling all plugins except WooCommerce. This will help identify if a specific plugin is triggering excessive Action Scheduler activity.
You can also install the WP Crontrol plugin to inspect scheduled events (WP-Cron). It will help reveal if certain actions are repeating abnormally or failing to complete, which could explain the rapid log growth.
Looking forward to your response. 🙂
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Failed PaymentsHello dabeecher,
Thank you for your reply.
Could you share your site URL?
I reviewed the error log and found two recurring issues: “Free product not supported by Express Checkout” and generic “Card Declined.”
Have you contacted Stripe support to get more details about the failed transactions? Their insights could help us narrow down the cause.
Also, how many orders are successfully processed compared to those that fail? Understanding the ratio will help identify if this is an isolated issue or a broader problem.
I suggest placing a test order using your own credit card, create a low-priced test product if needed. If the transaction fails, contact your bank for details and share their response with me.
Finally, check if there’s a pattern among failed transactions, such as specific products or repeat customers, that could point us toward the root of the issue.
Looking forward to your response. 🙂
Forum: Plugins
In reply to: [WooCommerce Square] Square Sync failuresHello Becky,
I am glad to know that you have resolved the issue.
If you feel that WooCommerce Square has benefited your business, we would be truly grateful if you could take a few moments to leave a review.
Your feedback supports our continuous improvement and helps others make informed decisions about using WooCommerce Square.
Have a great day!
Forum: Plugins
In reply to: [Google for WooCommerce] Mismatched product price ErrorHello Leo Santis,
Thank you for your reply.
I understand you’re facing a persistent issue where Google Merchant Center reports mismatched prices for two specific variations (Product ID D and E) of a particular variable product, even though the prices are correct on your site and you’ve cleared cache and re-synced the product.
Could you share the URLs of the affected product and variations with me?
Also, to better understand your setup and look for potential configuration or plugin conflicts, please share your WooCommerce System Status Report.You can generate it from WooCommerce > Status > Get system report, paste it into https://pastebin.com, and share the link here.
Once I have more information, I will be in a better position to assist you further.
Best regards.
Forum: Plugins
In reply to: [WooCommerce] An order that is paid does not change status.Hello pavo,
Thank you for your reply.
The report looks fine, and the fatal error logs don’t appear to be related to the issue.
Do you have new orders after this order that worked fine?
Could you let me know how you confirmed that the order was paid? Also, do you see this order ID listed in your payment gateway?
Lastly, please share screenshots of the Order Notes section, which you can find in the right sidebar of the Edit Order page. You may use https://snipboard.io to upload images and share links here.
Once I have more information, I will be in a better position to assist you further.
Best regards.