Online Backup

Hi Jen,

What version of the plugin did you generate the backup with?
It looks like the file you downloaded didn’t download fully so is not valid. If that is the case using 7zip to attempt a repair is the only thing you can do and even then not all data might be there.
If you have the backup on the server still you can try downloading again too

Jason

Hi katspank,

What is in the event log for the failed backup? What is the last message you see in the progress screen before it says timed out?

Jason

Hi Internus,

We did previously stream the data through PHP. However, for larger backup files it would reach the 30 second PHP time limit (which on some servers is fixed) and result in a partially downloaded file.

The major issue is most browsers actually report this as a successful download… So unless you double check the EXACT downloaded bytes there is no way to know it didn’t download it all. And of course it’s not something users expect.

So we had to stop using the data stream method because it was far too unreliable, and use this new method instead. An incompletely/corrupt downloaded backup can be quite a big issue.

Regards,

Jason

Hi Internus,

We did previously do this but there was no reliable way to download the backup files without logging into FTP and downloading them that way. So instead the directory should have .htaccess inside it that denies Options -Indexes that stops people browsing the files, and the files now have a random filename that cannot be predicted, preventing any form of direct access.

We could add an option to disable downloading through the plugin so those that wish can lock it down completely. Or password protection would be a better option than all out restriction, so you can provide the password when downloading. However, the latter is something not easy to implement in a cross-platform reliable way.

Jason.

Hi Lukas,

I’ve found the problem and it will be fixed in the next version which will be released next week.

As a temporary workaround, you can disable “Backup the WordPress parent folder” in General Settings. Also, make sure that if you are using this option you do actually want to backup the folder above WordPress – if you’re not sure always un tick.

Thanks,

Jason

Thanks for the update Herbert!

eona100,

Please raise a new topic and don’t post in here. Thanks.
I will need more information too, such as an event log for one of the failed backups, and the last message it shows on the progress bar before it fails. Please post it in a new topic.

Hi tezzuya,

Can you upgrade to 3.0.2 and see if the issue remains?

Thanks