Online Backup
Forum Replies Created
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Hi terricomp,
Local backups is different to Online backups. The manual backup you ran probably went to local backups.
Try running a manual backup to Online vault – this will go online.
If you go to Online Backup Settings you can Logout and Login again with username and passwords – maybe you changed your password and didn’t update the plugin so it can’t login anymore.
Regards,
Jason.
Hi,
Do you have any error logs for your site? Is there anything in there related to the plugin?
This problem usually means something, PHP or the plugin, is crashing.
If this is manual backup and you are watching it, you could also check access logs and filter them by “wponlinebackup” – and see if there are any “500” status error codes which show a crash is happening.
Jason.
Forum: Plugins
In reply to: [Online Backup for WordPress] Manual backup failedHi,
Do you have any error logs for your site? Is there anything in there related to the plugin?
This problem usually means something, PHP or the plugin, is crashing.
Jason.
Hi dirkschrama,
Do you have any error logs for your site? Is there anything in there related to the plugin?
This problem usually means something, PHP or the plugin, is crashing.
Jason.
Forum: Plugins
In reply to: [Online Backup for WordPress] manual backup failedHi,
Is it happening on every backup? Are you sure you have space available on your hosting package? (We need space to create the backup before it gets sent/downloaded.)
Could you try this version if you do have space?
https://wordpress.backup-technology.com/wponlinebackup-684.zipYou will need to uninstall and upload this one. You will lose all settings unfortunately but shouldn’t take too long to set it back up. Local backups will be kept so no worry on those. See if this fixes your issue – we implemented retries on some writes.
Thanks,
Jason
Forum: Plugins
In reply to: [Online Backup for WordPress] server does not support encryptionHi kpkmiss,
Not encrypting just puts you at risk of the backup getting intercepted. However, this is highly unlikely to happen. It also means if you do online backup it will sit on our servers unencrypted – whether that’s acceptable to you or not is up to you (we have physical security as well alongside the usual network security any company would have.)
You won’t be able to use encryption without the php-mcrypt module and only your host will be able to set this up.
Jason.
Forum: Plugins
In reply to: [Online Backup for WordPress] Error message when extracting backup fileHi LilGivers,
It will be a manual technical process to just “cherry pick” things from the database backup file.
You’d need to look for “INSERT” commands for just the “_posts” and “_postmeta” tables. For comments it will be “_comments” and “_commentmeta” tables.
Take ONLY those and run them in phpmyadmin to import them. Make sure no existing posts exist though or it will fail.Jason.
Forum: Plugins
In reply to: [Online Backup for WordPress] NO Decrypt Option on PluginThanks Owen,
We never decided to make decryption options appear only after backups were made. I believe there is a message about decryption in the Local Backups page and how to upload files there, but of course this isn’t immediately visible and you’d not see it if looking for it. I’ve marked it down as something we can improve on for sure.
I’ll also make sure that wp-content/backups exists as soon as the plugin is activated, that way nobody gets confused trying to look for it when it was never created!
Thanks for the feedback and suggestions!
Jason
Forum: Plugins
In reply to: [Online Backup for WordPress] NO Decrypt Option on PluginHi Owen,
Simply visiting the Local Backups page should create that folder. Or you can create yourself and just upload. I’ll check this. Maybe it’s worth creating it during activation or something to ensure it’s always there!
Jason.
Forum: Plugins
In reply to: [Online Backup for WordPress] Where can I find the " Decrypt a Backup option"Hi Owen,
I updated your other topic with the answer.
http://ww.wp.xz.cn/support/topic/no-decrypt-option-on-plugin?replies=2Apologies Marikenf if the answer I gave earlier wasn’t what you were looking for.
To summarise – upload the file to the wp-content/backups, and then go to “Local Backups” – it becomes a local backup file and a decrypt option appears for it. That’s for downloaded backups.
For local backups they are already in “Local Backups” so you can use decrypt straight away.
For backups to online, you can decrypt when downloading from the online vault, as mentioned.Jason.
Forum: Plugins
In reply to: [Online Backup for WordPress] Need more storage spaceHi rtwPheonix,
It’s a big change to go from free service to paid service and is not something we’re wanting to do any time soon.
We can give increases free of charge if people have large blogs by emailing to support “a-t” backup-technology.co.uk the requested size, and your username on the vault.
We can go up to 500MB without issue, anything above that is considered but entirely at our discretion and not guaranteed.
Hope this helps,
Jason.
Forum: Plugins
In reply to: [Online Backup for WordPress] Error message when extracting backup fileHi Jen,
7-Zip is quite picky and not very good at repairing. Can you see what this tool does:
http://www.diskinternals.com/zip-repair/If it didn’t fully download, why did the plugin say the backup was successful??
The backup was successful. Chances are your browser will say “Failed” in it’s downloads due to download disconnected halfway through, or it may be the web server disconnected the download and the browser didn’t notice (used to happen sometimes, but not since 3.0.0 we managed to prevent this disconnecting).
Jason.
Forum: Plugins
In reply to: [Online Backup for WordPress] password not acceptedHi Owen,
That’s because you’re logged in. Please go to Change Password and change your password then try logging in via plugin again. It will require your current password though.
If it won’t accept your current password, you’ll need the Trouble Logging In page. This appears on the login page. So to see that you just click Home and Log Out and then you can see the login page and the link. Forgotton Password is there and you can get an email to reset it.
Jason.
Forum: Plugins
In reply to: [Online Backup for WordPress] Can't restore my backupHi Titelbech,
Try going into plugins folder and temporarily deleting the plugins. When you visit they should then get deactivated and this will rule out any plugins being the issue. You can always upload the plugins again after you get things working and they’ll stay deactivated, then you can activate one by one until you break – although activating will trigger the plugin to “set itself up” again so it might actually not break anymore. No data will be lost this way if you remove the plugin folders – since you’re not deleting from within WordPress database settings and storage are safe. And you have the plugin data files in your backup too.
Also, make sure the URL for your website is the same as it was during backup. Changing the URL will certainly break things (the backup is for recovery, not for migration.) If you did change URL you will need to do some things in the database to fix URLs etc. More information on that in WordPress Codex at http://codex.ww.wp.xz.cn/Moving_WordPress
You can also search “Moving WordPress’.Regards,
Jason
Forum: Plugins
In reply to: [Online Backup for WordPress] NO Decrypt Option on PluginHi Markonex,
This was moved in version 3.0.0, apologies for the inconvenience.
Upload the backup file to “wp-content/backups/”.
Once it uploads, go to the plugin “Local Backups” – it will appear in there, and there will be a Decrypt option. The decryptions process was completely rewritten and works much better with big backups, and it was built into the local backups feature.
Regards,
Jason