Online Backup
Forum Replies Created
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Forum: Plugins
In reply to: [Online Backup for WordPress] Unable to download encrypted backupsOK.
The (LOCKED) is because it was a file it found and thinks it didn’t create, so it prevents it getting deleted during retention. Unlock will remove that flag.
Can you put the file back to .enc, and when you click it, does it 404 on a URL ending “http://website.com/wp-content/backups/file.enc” or does it redirect to somewhere else? I wonder if something is redirecting it.
Forum: Plugins
In reply to: [Online Backup for WordPress] Unable to download encrypted backupsI wonder if you rename the file and add .zip onto the end will it download OK?
(You’ll end up with two files in the plugin, one that doesn’t work for sure and one that does work and was just created, which is the new name.)Forum: Plugins
In reply to: [Online Backup for WordPress] Unable to download encrypted backupsThe download link the plugin next to the encrypted file, can you right-click the Download link and Copy Link / Copy Shortcut and then paste it into a notepad, and compare if the file path / name is the same as on your blog?
Just want to check our link to the download is correct.
Jason.
Forum: Plugins
In reply to: [Online Backup for WordPress] Unable to download encrypted backupsHi Mark,
The encrypted one, what is the exact filename in the directory? Can you post it here and just change some of the letters around in the bit of the filename with random characters (so it’s not revealed to anyone)?
Thanks.
Forum: Plugins
In reply to: [Online Backup for WordPress] Backup failedHi,
As wen said there are different ways depending on host. I do suggest that you should check what backup your host does, but not rely on it. And also configure something in the cron for the database if you want another option. You’ll still need to download though.
The plugin will supplement all these and give a proper off-site backup to our vault if you choose that method. A periodic manual backup is recommended too.
I’ll have to get all this written into a new FAQ soon.
As for the problem. Have you tried upgrading to 3.0.4? Can you try with that?
Also, does the error happen every time? Or just on occasion?
Looks like the backup file is disappearing between backup segments (we do backup in segments, doing a bit at a time)Regards,
Jason
Hi Tony,
Absolutely great. It’s difficult fixing these Unknown errors recently but I’m glad I finally got one 🙂
Thanks for reporting it.
Regards,
Jason.
Forum: Plugins
In reply to: [Online Backup for WordPress] "Completion failed" errorHi Ronald,
Not entirely sure! Does it happen the same every time? Or randomly?
How long had the backup been running for?Can you drop in information from help & support tab? It will contain the version info.
Jason.
Forum: Plugins
In reply to: [Online Backup for WordPress] Unable to download encrypted backupsHi,
Can you connect to FTP and browse to “wp-content/backups” and see what files are in there?
It should match what is displayed in the Local Backups tab.Jason
Forum: Plugins
In reply to: [Online Backup for WordPress] the scheduled backup are not runningOK, let us know if anything does stop working.
Thanks.
Forum: Reviews
In reply to: [Online Backup for WordPress] Restore doesn't workHi Pete,
I tried the forum and found several topics had questions (including my own) with no answers going back months
I cannot see these topics. If you look at http://ww.wp.xz.cn/support/plugin/wponlinebackup there are none without response for more than a week.
I understand the distinction between paid and free but something as crucial as a backup system must have some level of support. I would pay a reasonable amount for a professional service but not one that isn’t there when you need it.
I appreciate this, but as a free service it simply would not work. And this is not a reason to NOT provide the plugin since it works for thousands of users and has been used to restore many hundreds of times. One just can not download a program from the internet and assume that help is available immediately and on a 24/7 basis.
For the first time, when already stressed, you see instructions that are complicated to a non-technical person, you are told there’s no support and suggestions that help be sought from a hosting provider
There is support if you need assistance. However, you should still always consult your hosting provider if unsure as they can help you with their database tools and some will do some of the restore parts for you.
I do agree the restore information is not as good as it could be for non-technical people. This is because there are so many host variables to consider and it can be completely different from one host to another. Which is another reason to contact the host. We will have a good guide completed eventually but I cannot say when.
A great free system will lead to sales of paid systems but a poor free system will damage your reputation and inhibit all sales.
For someone to spend huge amounts of their time and effort volunteering to help others and then be condemned by someone they tried to help because “it wasn’t good enough for me” I honestly find absolutely abhorrent. Even if this is targeted at the sponsoring company that helped fund the initial development and not the personnel.
Regarding your issue. The Tuesday snapshot did not contain a database backup, so that could be why we are missing that data. The quota was at 100MiB and I believe it removed the older database backups (including Tuesday) to make room for new backups, but did not stop the Tuesday snapshot was showing. I’ll look at getting this fixed. But to put into perspective – this means if everything was fine you would only be seeing the latest backup snapshot, and not Tuesday.
Due to resilience we have in the system I’ve put back all your database backups for the last 30 days though.
Please login wordpress.backup-technology.com again and click the Blog on the Backups page. Then click Database and OBFW_Database.sql. You can download the latest database file here and restore it and see if the data is back.
Regards,
Jason
Forum: Reviews
In reply to: [Online Backup for WordPress] Loved it, until latest updateHi wolfy02,
What is broken? Did you raise a support forum topic about it so we can investigate and fix?
I do not know what you mean by not providing info to use the plugin. We do not ask for any and the plugin can be used freely without registering anywhere.
If you mean the contact forms on our website – we do not offer support through those – they are for people wanting to be contacted about our paid service offerings. The phone number is optional and only email is required, which is removed after we are finished with, and if asking for information from us we need some form of contact info.
The Help & Support tab on the plugin says not to use our website and says where you can get support and that is in the wordpress forum here:
http://ww.wp.xz.cn/support/plugin/wponlinebackup
We do not ask for any information except that on the Help & Support tab and what the issue is as we can respond through the forum.Regards,
Jason
Forum: Reviews
In reply to: [Online Backup for WordPress] Restore doesn't workHi peterlihou,
I can find a topic you posted here:
http://ww.wp.xz.cn/support/topic/online-backup-errors?replies=1My plugin was not tagged so it looks to be raised in the general forum and not our support forum at http://ww.wp.xz.cn/support/plugin/wponlinebackup which is on our plugin page at WordPress and linked to from the Help & Support in the plugin.
I do not search for support topics I’m afraid.Looking at that topic those warnings can be ignored. They are generally a message to plugin developers that their plugin is not backup friendly. We rarely see any issues with them though and worst case it causes some duplicated data in their plugin after a restore. Most plugins can deal with that though and those that don’t support can be sought after from their developer.
I do not see a topic about the file restoring an old version, however, and I would still like the oppurtunity to investigate.
Thanks,
Jason
Forum: Reviews
In reply to: [Online Backup for WordPress] Restore doesn't workHi peterlihou,
Where did you restore the file from? We’ve never experienced issues before where the recovered file for a specific date is older than it should be and I would like the opportunity to investigate.
Please also understand that it is simply not possible to provide responses within hours of a support request. The support is free and for the most part voluntary. I am also not aware of any topics that have not been responded to, ‘in months’. Additionally, you should be aware the company’s more advanced products re paid for and are supported and maintained by teams of highly experienced experts who not only provide fast responses but visit site when needed. There is a clear distinction between free and paid.
Regards,
Jason
Forum: Plugins
In reply to: [Online Backup for WordPress] Plugins Backed-Up Even Though Set to ExcludeI’ve found the issue and fixed it, sorry about this.
If you go to: http://ww.wp.xz.cn/plugins/wponlinebackup/developers/
You can download the “Development Version” there. It’s 3.0.4 again but fixed, so you’ll be able to safely upgrade when we release the next version.Any more fixes in the next week or two will go into this development version one, and after the week or two is over we’ll release it as 3.0.5.
Thanks for reporting the issue!
Regards,
Jason
No problem melissamac. If you do see it happen again I’ll be glad to help. I’ll add a bit below in bold on how to raise a topic, in hopes people see it before posting 🙂
I wasn’t meaning to be blunt when I used bold and apologies if it looked that way. Just trying to get people to raise new topics before posting in here and they’ll see the bold pretty quickly (hopefully!) It can just get messy if this topic gets bigger and bigger and bigger and harder to find solutions if they’re all scattered in the same thread!To raise a new topic: On the topic listing, if you scroll to the bottom you can see the form for a new topic.