Online Backup
Forum Replies Created
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Forum: Plugins
In reply to: [Online Backup for WordPress] Plugins Backed-Up Even Though Set to ExcludeI will check this for you and update this week.
Thanks for reporting it.
Forum: Plugins
In reply to: [Online Backup for WordPress] the scheduled backup are not runningHi Elise,
The site appears to be working now. Are you still having issues?
Jason
Hi Melissamac,
Please raise a new topic and don’t post in here. Thanks.
I don’t know what you mean by “allowed advertising links to a range of content throughout the site”. We do not utilise any form of advertising and our plugin does not communicate with any external site with the exception of “wordpress.backup-technology.com” – and it only ever communicates with that site when you enable online backup by entering username and password on Online Backup Settings tab.
Our plugin is truly free, it is not share ware and doesn’t generate any revenue whatsoever.
If you need to response, please raise a new topic.
Thanks,
Jason
Forum: Plugins
In reply to: [Online Backup for WordPress] UNable to backup – Problem with databaseHi zezilya,
You’ve ticked backup the WordPress parent folder. If you really want to do this and know what it means, that’s fine, we’ve fixed the issue in 3.0.4 just released now, so it will work after upgrading.
If you don’t know what backup the WordPress parent folder is, just un tick it. There are a few people using it unnecessarily not knowing what it does. It’s only needed if you have WordPress installed in site.com/blog/ and another website running some other CMS software in site.com/. If your WordPress is running site.com/ as well, there’s no need for the option in most cases.
Regards,
Jason
Forum: Plugins
In reply to: [Online Backup for WordPress] unable to backupHi nshorb,
The answer is in the error.
The temporary processing directory (/home/turning/public_html/wp-content/plugins/wponlinebackup/tmp) where data is processed could not be created.
You may need to login via FTP and create the folder yourself and “CHMOD” it to “0770” or, as a last resort, “0777”.Just login FTP and create this folder yourself, and then using your FTP client, right-click the folder and Properties (sometimes CHMOD) and you should be able to set permissions. Set the permissions to User: read/write/execute, Group: read/write/execute, Other: none
If you still get an error, but about permissions, change the Other from none to read/write/execute and try again.
See your FTP client documentation for how to “CHMOD” if what I say doesn’t fit.
Regards,
Jason
Forum: Plugins
In reply to: [Online Backup for WordPress] Special chars in filenamesHi Thierry,
Just tested this in some detail. Are you using Windows Explorer to extract the ZIP file? Turns out Microsoft Windows does not support Unicode characters so you’ll never get the character back with it.
Nearly all third-party utilities WILL support it though. If you are using a third-party utility already, just try a different one. I use 7-Zip myself and recommend that, and it is the tool I do most of the testing with.
I’ve also released 3.0.4 which makes the ZIP files we generate more standards-compliant, but I highly doubt this will fix your issue – using another ZIP utility should though.
Regards,
Jason
Forum: Plugins
In reply to: [Online Backup for WordPress] Encryption key – stored in which file?Hi skopp,
The plugin stores it in the database, so you’ll find it in there in the wp_options, if you search for wponlinebackup_settings you should find it.
Regards,
Jason
Also, what is the last log entry in the Event Log (go Activity Log and click View Events) before the message saying unknown error?
If you want to try a hack, line 1395 of wponlinebackup/include/bootstrap.php:
set_time_limit( $this->max_execution_time * 2 );
Change this to
@set_time_limit( 0 );This is where the timeout of 10 is coming from. If you can give the event log entries mentioned above we can then work out what it was doing when it was taking longer than 10 second as it shouldn’t have been taking that long.
Forum: Plugins
In reply to: [Online Backup for WordPress] Backup isn't emailedHi winnieyan,
How big is the emailed backup? It will tell you in the log.
Anything bigger than 25 MB can sometimes fail to email, as some hosts have limits on what they’ll send. Other hosts have limits on what they’ll receive too (gmail for instance won’t receive more than 25MB last I checked.)
So just check size. If the plugin says successful it means the email was submitted. But it still may have been rejected for delivery – we just don’t get notification of this so can’t report on it.
Jason
Hi Tony,
Can you try 3.0.3? The plugin now adjusts a bit better.
I can get a trace version that makes a log file ready if we need to use it, it will make a log file and track what it does. I will check our code make sure we’re not changing any timeouts but it seems according to the error, timeout is 10 seconds, not 120. But something may be changing it – I’ll check it’s not us (shouldn’t be!)
Jason
Forum: Plugins
In reply to: [Online Backup for WordPress] How to remove account?Please email support “at” backup-technology .co.uk with username and somebody will remove account for you.
Jason
Forum: Plugins
In reply to: [Online Backup for WordPress] Excluded files, are still includedHi,
Can you provide the “For example, to exclude” information? It will give us your paths. And then can you tell us what you put in the exclusions box?
We can check it’s correct then. Also make sure you are using latest version, 3.0.2 at least, as that version fixed some filesystem exclusion problems on some hosts.
Jason.
Forum: Plugins
In reply to: [Online Backup for WordPress] Need clarification – how to restoreHi justinta,
Under “Local Backups” is where you need. You will need to use FTP to upload your backup file to the server: /wp-content/backups/
The plugin will show it on “Local Backups” and allow you to decrypt it and download it unencrypted.In 3.0.3 just released it now called “Local Backups & Decryption” so it clearer. The description on that page says how to upload via FTP.
Jason
Forum: Plugins
In reply to: [Online Backup for WordPress] Timeout after unknown errorPlease can you try 3.0.3 we tried to implement some better handling of unknown errors.
Failing that I’m working on a trace version to make a log file to see what’s happening and when and if we can improve on it.
Forum: Plugins
In reply to: [Online Backup for WordPress] WordPress installation page after taking backupHi MRPshop,
Usually waiting a while makes everything come back. We have no idea why this happens but only have theories.
We think it may be you filled your space on your host, and your host has something in place which means it takes all your database offline. Or maybe your database shares space with your blog, so if it uses it all up the database tables crash temporarily. If WordPress cannot access the database tables it will go to install page thinking they don’t exist (or maybe they do actually vanish… we’ve never been able to catch this happening).
Just make sure if your blog is 100MB, you have at least 100MB free in your hosting space. The plugin copies your blog into a backup file so it needs that space. Of course it will use less than 100MB because it will compress but it hard to tell how much it will compress.
Jason.