evalhyn

Hello,

Yes, the bug occurs in the back office when you go to WooCommerce > Home.

These three messages appear randomly.
https://drive.google.com/drive/folders/1MH1sl8Pg9VRQcjhQes5kb8MvJBGl8HED
And most often, the store installation configuration page appears.

Thanks for your advice.

Hi,
Merci pour les tests proposés :

1-Transitoires de rinçage :
Installez et activez le plugin « Transients Manager ».
Allez dans Outils > Transitoires et effacez tous les transitoires.
Ensuite, actualisez votre page d’accueil WooCommerce.

TEST :
J’ai supprimé les transients et actualisé la page d’accueil, le bug est toujours là.

Vérifier les points de terminaison de l’API REST WooCommerce de base

2- Vérifier l’état de l’API REST :
Accédez à WooCommerce > Statut > Outils et faites défiler jusqu’à l’outil « Vérifier les points de terminaison de l’API REST WooCommerce de base ».
Exécutez-le et faites-nous savoir si des erreurs apparaissent.

Je ne trouve pas « Vérifier les points de terminaison de l’API REST WooCommerce de base ».
L’ancienne API REST est désactivée.
Je ne trouve pas WooCommerce Legacy REST API

3- Rechercher les conflits de connexion Jetpack / WCS :
Si les services Jetpack ou WooCommerce sont actifs, essayez de les reconnecter.
Vous pouvez également tester la désactivation temporaire de ces derniers pour vérifier si WooCommerce Home se stabilise.

TEST : J’ai testé la désactivation. Le problème persiste.

Merci pour votre aide.

Hello,

Here is the second version of the link to the system report after disabling all plugins except WooCommerce.
https://gist.github.com/Valhyne/3ec98b2c7d9fe1d7820903bbceb50a0b#file-gistfile2-txt
Storefront was enabled.

Yes I do, then I re-enabled the plugins one by one, browsing and testing each time, and the security plugins last.

The result is that the more plugins are enabled, the more unpredictable the results. When reactivating and deactivating the following plugins:

• Yoast
• Really Simple Security
• Updraft Plus
• Jetpack
  I either get an error message:
  “An error occurred while getting your inbox. Please try again. Reload.”
  Or I return to the store configuration page.

Like the following screens: https://drive.google.com/drive/folders/1MH1sl8Pg9VRQcjhQes5kb8MvJBGl8HED?usp=drive_link

Then, in the last few days, it seems that the bug returns after a certain amount of time spent browsing the backend.
It returns to the WooCommerce store configuration page.

It seems that if I go back, the store settings remain active, and the products and orders are still displayed.
Is this bug separate from the use of the store?
If I “go back” and go back, can you confirm that this doesn’t change anything in customer purchases, the sales funnel, or the store’s functionality?

Thank you for your help.

Hello, and thank you for your response and interest in this issue.

The REST API is already disabled.

Here is the link to the system report after disabling all extensions except WooCommerce.
https://gist.github.com/Valhyne/3ec98b2c7d9fe1d7820903bbceb50a0b

Thank you for your help.

Hello,
I'm reopening this thread because I thought I had resolved the issue, but a few days later it returned.
I've looked for other solutions and run other tests without success.
The htaccess file seems to be correct.
However, it seems there's still a problem between my site and WooCommerce.

The screenshots show the various states when I click on "WooCommerce/Home."

For example, why do some plugins request the necessary WooCommerce plugin when it's already installed?

Why do plugins appear to be installed in the WooCommerce dashboard when they're activated in WordPress and the store is properly connected?

Why does it say "Your store is ready to launch" when it's already live?

I tested it on several different days. When I navigated through the site's various settings, and occasionally returned to WooCommerce/Home, I noticed that it was often on the third or fourth attempt that I was redirected to the WooCommerce configuration page.

The product pages, orders, etc., are active.

Does the store still work and will it remain functional despite these issues?

I also opened the administration page in Firefox instead of Chrome, and it's the same.

I've attached some screenshots to illustrate my message.

Thank you for your help.


https://drive.google.com/drive/folders/1MH1sl8Pg9VRQcjhQes5kb8MvJBGl8HED?usp=drive_link

• This reply was modified 10 months, 3 weeks ago by evalhyn.
• This reply was modified 10 months, 3 weeks ago by evalhyn.
• This reply was modified 10 months, 3 weeks ago by evalhyn.
• This reply was modified 10 months, 3 weeks ago by evalhyn.

Hello,
Thanks for your help. I've tested a lot of things over the past few days:
I've disabled almost all extensions except for security, WooCommerce, and newsletter.
I've also disabled Smash Balloon. Cleared caches, CSS, and JS
The WooCommerce errors are still there.
I deactivated the Salient theme and switched to the native theme.
Cleared caches, CSS, and JS
The WooCommerce errors are still there.
I activated the Salient theme.
I deactivated the Brevo (newsletter) plugin.
Cleared caches, CSS, and JS
I deactivated the Regenerate and Redirection plugins.
Cleared caches, CSS, and JS

What I notice is that the store pages are accessible on my site during all these tests (on another browser as well), except for the payment page.

But the bug still occurs as soon as I return to "Woocommerce > Home," and the WooPayment settings don't remain active.
Then I deleted all the WooCommerce extensions and removed the database components in WPoptimize.
I reinstalled WooCommerce, but not everything installed.

I tried to reinstall a backup via Updraftplus, but I couldn't complete it because it searched for the various modules for an hour. I couldn't start the reinstallation, so I canceled it.

So I reinstalled last week's FTP and database backup (OVH) to recover everything I had at that time, including WooCommerce, WooPayment, and everything else I had installed.
All the extensions are activated and the updates are complete.

There are two recurring messages:
WooCommerce > Home: "An error occurred while retrieving your inbox. Please try again."
If I try again, it takes me back to the beginning of the WooCommerce installation.

WooPayment > Settings:
"Error retrieving settings."
The settings are empty/deleted.

I also have this message in the header of the WooCommerce settings pages:
"An important update is required for WooCommerce" and "An important security update for WooCommerce has been released. It is recommended that you update as quickly as possible."
But everything is up to date (plugins, theme, WordPress).

Thank you for your help.