francescaa18

Forum Replies Created

Viewing 10 replies - 1 through 10 (of 10 total)
  • Forum: Plugins
    In reply to: [Tutor LMS - eLearning and online course solution] Warning message caused by Tutor LMS after WP 5.9 update
    francescaa18

    (@francescaa18)

    4 years, 4 months ago

    Hello, the upgrade to wordpress 5.9 is made impossible by the presence of your plugin. Are you planning an update to resolve the issue? Thank you

    Forum: Plugins
    In reply to: [Points and Rewards for WooCommerce] Point calculation problem
    Thread Starter francescaa18

    (@francescaa18)

    4 years, 8 months ago

    Hello, thanks for the reply. As for the pro version, is the license annual or lifetime?

    Forum: Plugins
    In reply to: [Points and Rewards for WooCommerce] Point calculation problem
    Thread Starter francescaa18

    (@francescaa18)

    4 years, 8 months ago

    I add: I have read in previous conversations that you are planning to include this possibility in the next version, but 7 months have passed since then and I cannot find the setting …

    Forum: Plugins
    In reply to: [WooCommerce] problem with facebook
    Thread Starter francescaa18

    (@francescaa18)

    4 years, 10 months ago

    Facebook is saying that the problem is yours because the sales account created by the plugin does not allow deletion from facebook. I ask from you for an official response in this regard …

    Forum: Plugins
    In reply to: [WooCommerce] problem with facebook
    Thread Starter francescaa18

    (@francescaa18)

    4 years, 10 months ago

    I am already in contact with Facebook support, which keeps telling me that you need to delete the connection from your systems. I am attaching part of the email saying that it is your fault if I cannot configure the plugin correctly.

    “Good morning Francesca!
    I contact you about the connection situation between WooCommerce and Facebook. I received news this morning from the relevant team regarding your account.
    They explained that his data, which we see from our system, is still connected with WooCommerce. Our only problem is that we have no possibility to proceed with the disformation of WooCommerce, as it is an external platform to Facebook and for this reason we are limited.”

    Is there any way you can help me resolve this situation? Thank you

    Forum: Plugins
    In reply to: [WooCommerce] problem with facebook
    Thread Starter francescaa18

    (@francescaa18)

    4 years, 10 months ago

    Thanks, I did a test from my test site (this is not a staging copy but a subdomain identical to my site that I use for testing) both with active plugins and disabling all plugins. I keep having the same problem in the same spot. Can you confirm that on your part there is no connection between my site and facebook? Thank you

    Forum: Plugins
    In reply to: [WooCommerce] problem with facebook
    Thread Starter francescaa18

    (@francescaa18)

    4 years, 10 months ago

    https://ibb.co/DY7cXxt
    https://ibb.co/qBGDwHj
    This is what comes out when I confirm for “send check”. The facebook support keeps saying that the problem is caused by you and they want you to disconnect my woocommerce from facebook so as to start a clean procedure again. I have nowhere the connection between facebook and woocommerce, could you give me confirmation that there is actually nothing? Thanks.

    • This reply was modified 4 years, 10 months ago by francescaa18.
    Forum: Plugins
    In reply to: [Tutor LMS - eLearning and online course solution] problem with the purchase of the course
    Thread Starter francescaa18

    (@francescaa18)

    4 years, 10 months ago

    I understand, it’s a real shame, I liked the plugin a lot, I really don’t understand why it can’t accept variable products. I will proceed with the uninstallation, thanks again.

    Forum: Plugins
    In reply to: [WooCommerce PayPal Checkout Payment Gateway] Problema indirizzo
    Thread Starter francescaa18

    (@francescaa18)

    5 years, 4 months ago

    Hi, sorry for writing in Italian, I was taken by something else and I didn’t think about it! Anyway, let’s go to the English which is more practical 🙂 I pasted the woocommerce status and this is one of the links where the problem occurred: https://www.aldiladellospecchio.it/prodotto/ anale-numerologica/
    Two customers have reported the problem to me, but I see several abandoned carts that could be traced back to this situation.
    The problem was encountered on both desktop and mobile.
    I await news, thank you very much!`

    ### WordPress Environment ###

    WordPress address (URL): https://www.aldiladellospecchio.it
    Site address (URL): https://www.aldiladellospecchio.it
    WC Version: 4.9.2
    REST API Version: ✔ 4.9.2
    WC Blocks Version: ✔ 4.0.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.8.3
    Log Directory Writable: ✔
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: it_IT
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.26
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1g-fips

    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 4.9.2
    WC Database Prefix: aldswp_
    Dimensione totale database: 229.93MB
    Dimensione dati database: 149.85MB
    Dimensione indice database: 80.08MB
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    aldswp_rank_math_404_logs: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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    aldswp_rank_math_redirections_cache: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    aldswp_rank_math_sc_analytics: Dati: 23.56MB + indice: 22.69MB + motore InnoDB
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    aldswp_usermeta: Dati: 0.30MB + indice: 0.28MB + motore InnoDB
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    aldswp_vr_fr_temas: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    aldswp_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
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    aldswp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    aldswp_wc_customer_lookup: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
    aldswp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    aldswp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    aldswp_wc_order_product_lookup: Dati: 0.09MB + indice: 0.06MB + motore InnoDB
    aldswp_wc_order_stats: Dati: 0.05MB + indice: 0.05MB + motore InnoDB
    aldswp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    aldswp_wc_product_meta_lookup: Dati: 0.22MB + indice: 0.52MB + motore InnoDB
    aldswp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
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    aldswp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    aldswp_wplc_chat_triggers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    aldswp_yoast_seo_links: Dati: 0.20MB + indice: 0.08MB + motore InnoDB
    aldswp_yoast_seo_meta: Dati: 0.09MB + indice: 0.00MB + motore InnoDB

    ### Post Type Counts ###

    attachment: 1872
    elementor_library: 4
    is_search_form: 1
    jetpack_migration: 2
    jp_img_sitemap: 6
    jp_img_sitemap_index: 3
    jp_sitemap: 3
    jp_sitemap_master: 3
    mc4wp-form: 1
    nav_menu_item: 116
    page: 367
    popup: 3
    popup_theme: 6
    post: 1
    product: 730
    product_variation: 1126
    revision: 3243
    rp_shop_giftcard: 1
    shop_coupon: 5
    shop_order: 185
    shop_order_refund: 1
    spucpt: 3

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (24) ###

    Add Expires Headers: by Passionate Brains – 2.2
    Ivory Search: by Ivory Search – 4.5.11
    Akismet Anti-Spam: by Automattic – 4.1.8
    Breadcrumb NavXT: by John Havlik – 6.6.0
    Click to Chat: by HoliThemes – 3.2.5
    Cookie Notice: by dFactory – 1.3.2
    Elementor Pro: by Elementor.com – 3.0.10
    Elementor: by Elementor.com – 3.1.1
    Site Kit by Google: by Google – 1.24.0
    Jetpack by WordPress.com: by Automattic – 9.3.1
    Multiple Themes: by David Gewirtz – 7.1.1
    Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: by Sendinblue – 3.1.3
    Norse Runes Oracle: by Greg Whitehead – 1.4.1
    Rank Math SEO PRO: by Rank Math – 2.0.9
    Rank Math SEO: by Rank Math – 1.0.56.1
    SG Optimizer: by SiteGround – 5.7.14
    Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
    Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.6.3
    VR-frases: by Vicente Ruiz – 3.0.1
    Abandoned Cart Reports For WooCommerce: by Small Fish Analytics – 2.6.2
    WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.8
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce Shipping & Tax: by Automattic – 1.25.6
    WooCommerce: by Automattic – 4.9.2

    ### Inactive Plugins (4) ###

    GTranslate: by Translate AI Multilingual Solutions – 2.8.61
    Site Offline: by Chandra Shekhar Sahu – 1.4.3
    User Role Editor: by Vladimir Garagulya – 4.57.1
    WC Importer for Danea: by ilGhera – 1.1.1

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #4 – /artigianato-esoterico-olistico/
    Carrello: #5 – /carrello/
    Pagamento: #6 – /checkout/
    Il mio account: #7 – /mio-account/
    Termini e condizioni: #149 – /contatti/termini-e-condizioni/

    ### Theme ###

    Name: Sydney
    Version: 1.52 (aggiornamento alla versione 1.74 disponibile)
    Author URL: https://athemes.com
    Child Theme: ❌ – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
    ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: sydney/woocommerce/single-product/add-to-cart/simple.php

    ### Action Scheduler ###

    Complete: 208
    Oldest: 2021-01-08 10:53:16 +0100
    Newest: 2021-02-01 11:03:18 +0100

    Pending: 1
    Oldest: 2021-02-04 10:59:05 +0100
    Newest: 2021-02-04 10:59:05 +0100

    `

    Forum: Plugins
    In reply to: [3CX Free Live Chat, Calls & Messaging] work has become impossible
    Thread Starter francescaa18

    (@francescaa18)

    5 years, 9 months ago

    Hello, I’m the site administrator and the only chat operator. I’m not talking about notifications but just about the fact that while I’m working on a product suddenly the page changes and I find myself in the live chat page losing everything I was working on. The page opens autonomously wherever I am and whatever I’m doing. I have had to deactivate the plugin for 3 days now due to this situation.

Viewing 10 replies - 1 through 10 (of 10 total)