graphcomment

Hi Hilal,

Thanks for reaching out.

After reviewing your account usage in detail, I can confirm that your site has exceeded the free plan limit of 1,000,000 monthly loads, as stated on our pricing page. Your current usage for this month is already around 1.2 million loads, and the month is not over yet.

We always apply a tolerance for occasional or one-time overages, which is why your account was not restricted last month despite the higher usage. However, when the over-usage becomes continuous, our system automatically limits new comment submissions at the moderation level. Existing comments remain visible, but new ones can no longer be posted. This is the restriction you are currently seeing.

To restore full functionality, the most suitable option based on your traffic is our Starter Premium plan, which includes 1.5 million monthly loads and additional advanced features. It starts at $25/month, with no commitment required. Upgrading will immediately remove the limitation.

Regarding your question about charges: no billing is applied unless you choose to upgrade to a paid plan. There are no automatic or unexpected charges during this restricted period.

If you’d like, I can assist you directly with the upgrade, or answer any questions you may have about the available plans.

Best regards,

Hello Hilal.,

Thank you again for your message and for using GraphComment — we’re glad to hear you’re satisfied with the service.

First of all, please accept our apologies for the current display issue regarding usage consumption. This is a known bug on our side, and our team is actively working on resolving it. In the meantime, you can still monitor your usage accurately through the COMMUNITY > ANALYTICS tab in your dashboard.

Regarding your question about the quota reset: GraphComment’s quotas are calculated on a calendar month basis, which means that your quota renews automatically on the 1st day of each month, regardless of your signup date.

As for payment options, we’re currently waiting for PayPal to validate recurring payments on our platform. Once that’s in place, we’ll notify users directly. In the meantime, if you’d like to continue using GraphComment beyond the free tier, we’d be happy to temporarily unlock access for you while we finalize the integration of this payment method.

Please let us know if you’d like us to proceed with that temporary unlock, or if you have any additional questions — including plan recommendations based on your current usage, which we’d be glad to help with.

Warm regards,

Hello Daniel,

You are probably logged with 2 different account between GraphComment into the plugin, and GraphComment admin when you open it up directly into a browser.
Be careful to use the same user.
Go to the admin through the plugin, look in the upper-right corner which user is logged, and you will know.
The GC admin at https://graphcomment.com/admin/ is probably with another user that has not create your website into the plugin.
Let me know,
Best regards,
J.

Forgot what I said, there is a problem indeed.
We have to figure it out.
I come back soon with a response.

Hello,
We’ve done a fix tutorial for you.

1 / Go to Extensions menu and « Edit » on GraphComment plugin: Select plugin « GraphComment » and open the file:
class > controllers > gc_import_controller.class.php

2 / Go to line 67 and add theses 2 lines :

update_option(GcImportService::getOptionsPrefix() . ‘status’, ”);
update_option(GcImportService::getOptionsPrefix() . ‘batch_number’, ”);`

you must have this final result:

if (isset($this->post['gc-import-restart']) && $this->post['gc-import-restart'] == 'true') {
        GcLogger::getLogger()->debug('GcGeneralController::handleOptionForm() - Action: Restart import');

update_option(GcImportService::getOptionsPrefix() . 'status', '');
update_option(GcImportService::getOptionsPrefix() . 'batch_number', '');       
 if (($msg = $gc_import_service->restartImportationInit()) !== true) {
          GcLogger::getLogger()->error('GcGeneralController::handleOptionForm() - Restart import fail');

3/ save modifications
4 / restart import
Best,`

Hello,

We still have no record of your attempt to connect to us for the import. We think this is a problem in your WordPress configuration, probably a firewall or other type of plugin that prevents external requests from leaving.

Please deactivate all your other plugins while you click on the import in our GraphComment plugin. Then if this is successful, of course reactivate all your other plugins.

Hello,

We have tried to fix a problem on our side.
Can you try again to import ?
Maybe disable / Re enable the plugin before.
And active the logs before launching it to get the eventual errors.
Thx,
J.