conradude

Thanks a lot !
I can send you something for the staging site. Is there a way to make it private or something ?

Hey Carl, thank you.

So :

Could you please confirm whether you currently have Warn Only enabled in the plugin settings?
-> Currently enabled. But I would like to make it work when disabled. Do you want me to enabled it so you can try again ?

Cloudflare Turnstile tokens are valid for 300 seconds / 5 minutes and are also single-use. Our plugin includes token refresh handling to help prevent expired-token issues, but I would like to rule out whether this is related to the checkout page sitting open for a period of time before the order is submitted.
-> When I tried myself, it took less than 2 minutes for sure to try and order. Still didn’t work.

Could you also let me know the exact behaviour you are seeing? For example:

Is the order being blocked incorrectly? -> Order is not processed.
Is the order going through when you expected it to be blocked? -> It is blocked.
Are you seeing a specific error message at checkout? -> There is a “form error message” that appears saying that the “token has expired”, user can submit but the order isn’t processed and this message appears.

Hello and thank you, but all of this have been done before coming here. We tried to disable all the plugins, changed the theme to official and still had the same issue.

Also, if I switch from a lang to another on the cart page. Options are well displayed on the original language but not the translated one.

Hello, sure thing:

french (translated) : https://www.amigosskateshop.com/fr/products/alien-workshop-board-thrasher-exalt-8-25/?v=82a9e4d26595

you can access the original using the EN flag top right of your screen. Everything work (from here to the cart) in front end though. the issue is that we, as admins, can’t see which options have been selected in the order page when it’s been ordered on a translated version. English products work fine.

Thanks

Hello,
No worries, it happens. I tried that before sending the message though and even after deactivating, uninstalling and reinstalling and reactivating, the error’s still here.
What kind of data would you want me to send ? And to which email ?
Thanks

Hello,

anyone to help me on this please ?

Hello, I’m sorry I didn’t get your question.
I have translated the options using wpml > translation management and looked for the options I’ve created and then translated them. Which looks like it’s working since I can see those translations on the product page, but not on the cart and on the order.

Is there another way ? Because when I’m on the YITH options pages and change the admin language to French (using the wpml menu on the topbar), the options I’ve created already exist. I can’t translate them from here or anything.

Thank you