Hridoy Mozumder

Hi @psemik

We’re sorry if it has felt that way.

The plugin is actively supported, and we are here to help.

Your feedback is important to us, and we appreciate the opportunity to improve your experience.

Hi,
Thank you for reporting this issue, and sorry for the delayed reply.

We are currently experiencing an issue with our API that is affecting the review sync process. Our team is actively working on a fix.

At the moment, we expect it may take another 2–3 days to resolve. We appreciate your patience and understanding, and we will update you as soon as the issue is fixed.

Hi @psemik

Thanks for pointing this out. We’ve identified a bug related to translations and have shared it with our development team.

We appreciate your patience. I’ll update you as soon as it’s fixed.

Hi @skeldrups

Thank you for pointing this out, and I’m sorry for the confusion you’re facing.

This is actually a known issue in the plugin. Right now, it only fetches reviews from the first page of the business profile. By default, Trustpilot shows mostly English reviews on the first page, which is why your native language reviews are not appearing.

Our team is already working on a fix for this, along with adding better filtering options. These improvements should be included in an upcoming release.

Thanks again for your patience and understanding.

Best regards,
Hridoy

Hi @shuime ,

Sorry for the late reply, and thank you for the detailed explanation.

I did some testing on your given WooCommerce shop archive page and noticed that some of the shortcode CSS is missing on your page. This can sometimes happen when a caching or optimization plugin aggressively minifies CSS. In some cases the CSS file gets partially truncated, which can cause layout issues like the large gap you described.

To fix the layout, please try adding the following CSS:

.gutensuite-reviewkit_fpln_mc_inner_left .gutensuite-reviewkit_star_rating{
    width: 150px;
}
.gutensuite-reviewkit_fpln_mc_inner_left .gutensuite-reviewkit_star_rating img {
    width: 100%;
}

.gutensuite-reviewkit_fpln_mc {
    align-items: center;
    flex-wrap: wrap;
    gap: 15px;
}

.gutensuite-reviewkit_fpln_mc_inner_left {
    align-items: center;
    display: flex;
    flex-wrap: wrap;
    gap: 15px;
}

After adding this CSS, please clear your website cache and any caching plugin cache.

Regarding the Trustpilot link — thank you for pointing that out. I have notified our development team about this. This improvement is already in the pipeline, and the widget should automatically render the Trustpilot URL as a clickable link in a future update.

If you have any other questions or if the issue still remains, please let me know. I’m here to help.

Thanks.

Hi @ramzii ,

Thank you so much for your message 🙂

I’ve added those two strings (“Excellent” and “out of”) to the translation file, so you can now translate them. Here is the development version: https://drive.google.com/file/d/1APqiDtgkE1p-DyqJ3Bs4luMpLiKXBTyN/view?usp=drive_link

We’ll include this change in the next official release very soon.

And many thanks for the wonderful 5-star review! It truly means a lot and keeps us motivated.

If you have any query, I am here to help.

Best regards,
Hridoy Mozumder

Hello @fiaba7

First of all, thank you very much for testing Reviewkit and for sharing such detailed feedback. It really helps us improve the plugin.

Regarding the review sync issue: the plugin is currently designed to fetch and display the latest 6 reviews only. So this is expected behavior and not a syncing problem. We understand this may not be clear, and we’ll look into making this more obvious in the plugin.

About the Review Grid and Review Carousel widgets — your suggestions are very helpful and well thought out. Some of these features are already in our development pipeline, and I’ve shared all of your feedback with our product development team so they can review and prioritize them.

Thanks again for taking the time to test Reviewkit and for your valuable ideas. Please feel free to share more feedback anytime — we truly appreciate it.

Best Regards,
Hridoy Mozumder