Jawada
Forum Replies Created
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Hi @zhadum
Thank you for reaching out. Could you please confirm whether you are using PHP 7.4 or an older PHP version?
This could also be caused by a conflict with another plugin or your theme. Please test for a possible plugin/theme conflict and let us know the results.
Please let us know.
B
Hi @klwild
Thank you for bringing this to our attention. We were able to reproduce this issue, and it has already been escalated to our development team for a fix. A patch will be included in the next plugin release.
In the meantime, if you would like to use the beta version of the plugin with the fix applied, please contact us through our dedicated support forum:
Regards
Hi @viotto
Thank you for bringing this to our attention. We are currently reviewing the issue and will work on a fix.
Please note that since this is a premium add-on, kindly use our official support channel for further assistance regarding this case:
https://getawesomesupport.com/submit-ticket/
Best Regards
Hi @itapress
Thank you for reaching out. I will check this with our development team and get back to you as soon as possible.
Regards
Hi @snarf5
Thank you for reaching out. Could you please confirm your current Popup Builder version? At the moment, we don’t have any similar reported cases, so this may be caused by a conflict with another plugin. Would you be able to investigate this on your end as well?
You can also reach out to us directly through our dedicated support forum, and we’ll assist you in real time:
https://help.popup-builder.com/en/Best regards,
Hi @ahmedkasem
Please follow these steps to download it:
1. Visit the link: https://ww.wp.xz.cn/plugins/popup-builder/advanced/
2. Scroll down to “Advanced Option.”
3. Under “Please select a specific version to download,” click on the dropdown menu and choose the version.
4. Upload this version to your WordPress site and replace the existing plugin.
If you have any further inquiries,or need assistance, feel free to reach out to us via our support portal. We’re here to help!
https://help.popup-builder.com/en/
Sincerely,
Hello,
As you’ve been directed to the appropriate forum, I’ll go ahead and mark this thread as resolved. If you have any further inquiries or need assistance, feel free to reply to this thread.
Sincerely,
Hello,
As you’ve been directed to the appropriate forum, I’ll go ahead and mark this thread as resolved. If you have any further inquiries,or need assistance, feel free to reach out to us via our support portal. We’re here to help!
https://help.popup-builder.com/en/
Sincerely,
Hello,
This is not an issue and it is intentional, Wordfence is currently flagging the feature related to exporting and importing user lists. While we work on a long-term solution to ensure seamless export of subscription data, we’ve implemented enhanced security measures in our most recent versions. These include:
– Requiring verification codes for both imports and exports
– Encrypting downloaded and uploaded dataTo further mitigate the issue, we recommend restricting plugin access to administrators only—especially for subscription exports. If this feature is accessible to backend users, limiting access can help prevent potential complications.
If you need to view the data in Excel format, you may temporarily use an older version (prior to 4.2.7), which allows direct downloading of subscribers in Excel. However, please note that we cannot guarantee the security or stability of older versions, so we strongly recommend updating to the latest version as soon as you have downloaded your file.
Thank you for your patience and understanding as we work toward a more robust, long-term resolution.
Best regards,
Thank you for reaching out. Since a ticket has already been opened with our support team, I will mark this thread as resolved. We can continue the discussion on the ticket.
If you have any further comments or questions, please feel free to reply to the ticket.
Best Regards
Hello @rudtek2
Here is a clearer and more professional version of your reply:
Hi there,
Thank you for reaching out.
I investigated this case on my side, but I was unable to reproduce the issue. To assist you further, could you please reach out to us through our dedicated support channel for real-time assistance?
You can visit our support page, (https://help.popup-builder.com/en/) where you will find options to start a chat with us or send us an email. Our team will be happy to help and address any concerns you may have.
Thank you.
Hi again,
Just to add, for any pre-sales questions regarding the Pro version, add-ons, or licensing details, please reach out directly through our official contact form:
https://getawesomesupport.com/contact/
Our team will be happy to provide precise clarification before your purchase.
Best regards.
Hi there,
Thank you for your detailed question. This is an important point to clarify before upgrading.
Yes, this is possible, as long as the role meets the required user capability standards defined by Awesome Support.
In Awesome Support, ticket submission is not strictly limited to the
wpas_userrole itself. What matters is that the role has the proper capabilities assigned (such ascreate_ticket,view_ticket, etc.). If those capabilities are correctly mapped to another role, users with that role can submit tickets without changing their original WordPress role.This means:
- ✅ WooCommerce customers can submit tickets
- ✅ Custom WordPress roles can submit tickets
- ✅ Users can keep their original role (e.g.,
customer) - ✅ No need to convert them to
wpas_user
WooCommerce customers already have a standard WordPress role (
customer), so as long as the required Awesome Support capabilities are properly assigned to that role, they can submit tickets.You can review the role and capability structure in detail here:
https://getawesomesupport.com/documentation/awesome-support/user-roles/If capability transfer did not work in the free version, it is usually related to:
- Capabilities not being fully mapped
- Role caching issues
- Or a conflict with another role/capability management plugin
With proper capability mapping (using a role editor plugin if needed), multiple roles can submit tickets while keeping their original roles intact.
If you would like, you can share more details about your current setup (role editor plugin used, WooCommerce version, etc.), and I can guide you more precisely.
Best regards.
Thank you for sharing the file.
Please note that this is a System Information file, and it appears to be correct. However, it is not the
debug.logfile that we need for further investigation.To generate the debug log, please enable WordPress debugging by adding the following lines to your
wp-config.phpfile:define('WP_DEBUG', true); define('WP_DEBUG_LOG', true); define('WP_DEBUG_DISPLAY', false);After enabling this, reproduce the issue and then locate the
debug.logfile inside the/wp-content/directory. Kindly share that file with us.If you would prefer real-time assistance, please reach out through our dedicated support forum using the link below:
https://help.popup-builder.com/en/
Once you contact us there, I’ll be happy to assist you further.
Thank you.