Mat
Forum Replies Created
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Hello @jfrancke ,
Thank you for your reply and apologies for the delayed response!
If you could provide us with the URL where this is happening it would help immensely in trying to reproduce the error on our end and solve it.
You can use this tool to share the link privately or any other tool that you feel comfortable with.
Thank you and we’ll await your answer!
Forum: Themes and Templates
In reply to: [Neve] Category Title and Description now showing on pageHello @thesickle ,
Thank you for using Neve and for reaching out!
The option to display the Category Title and it’s description are avaialble in the PRO version. However, you can achieve this effect in the free version too by adjusting the below code. It should be used in the functions.php file of your child theme. Also, you can check out this previous thread that might help out with this topic.
add_action( 'woocommerce_archive_description', 'woocommerce_taxonomy_archive_description', 100 ); function woocommerce_taxonomy_archive_description() { if ( is_product_category()) { $cat_title = single_tag_title("", false); echo '<h1>' . $cat_title . '</h1>'; $cat_desc = term_description( $cat_id, 'product_cat' ); echo $cat_desc; } }Thank you and have an amazing day!
Forum: Themes and Templates
In reply to: [Neve] User dashboard strange (not the admin one)Hello @nikketrikke,
Thank you for your reply and apologies for the delayed reply!
From the last screenshot attached it seems like the “My Account” page looks correct as that is the default layout of the theme. (screenshot of a fresh install). Unfortunately, there is no direct way of changing this behavior at the moment without using custom coding or a third-party plugin, however, our developers are working on a way of implementing such a feature in the future.
I also wanted to mention that “My Account page” is a feature of Neve PRO and if you are using our PRO version, it would be better if you could contact us directly at https://store.themeisle.com/contact/. This way we can handle your request faster and in a more efficient way.
Thank you for understanding and please let us know if you have further questions!
Forum: Themes and Templates
In reply to: [Hestia] Hestia – issue with icons in sub pagesHello @cho934 ,
Thank you for using Hestia and apologies for the delayed reply!
I have tried replicating the behavior shown on a testing instance but to no avail, thus I’m thinking there must be some setting in your environment that is preventing the correct functioning of the feature.
This issue might be related to cache, thus please make sure to purge all cache from your plugins, server and browser and check to see if the issue persists afterwards.
If the issue is affirmative, then please proceed to deactivate all plugins and check if it resolves your issue and after that try activating the plugins one by one to find problematic plugin. Then replace it with an alternate plugin.
To do it safely without losing any of your work, please take the following steps:
Install and activate the Health Check plugin.
Enable the TroubleShoot mode.
Enable the Hestia Theme and the Orbit Fox plugin and open the page.
Does it resolve the issue? If yes, then there is some plugin conflict or configuration error that you can check by enabling theme/plugins one by one in the troubleshooting mode.
Health Check allows troubleshooting without losing the current setup. The changes are done only temporarily until you turn off the troubleshoot mode. However, it is recommended to keep a backup.You might want to back your website up before doing this; if you don’t already have a backup plugin, then you can use this one: https://ww.wp.xz.cn/plugins/updraftplus/.
Since it’s a new plugin, it most likely won’t cause any additional issues.
Thank you and let us know if this worked for you!
Forum: Themes and Templates
In reply to: [Hestia] Site Tagline Missing (all of a sudden)Hello @blee4514 ,
Thank you for using Hestia and apologies for the delayed reply!
I have checked your website and I cannot see that tagline mentioned in the backend either other than in some meta fields in the header.
This issue might be occurring due to a plugin conflict. So please deactivate all plugins and check if it resolves your issue and after that try activating the plugins one by one to find problematic plugin. Then replace it with an alternate plugin.
To do it safely without losing any of your work, please take the following steps:
Install and activate the Health Check plugin.
Enable the TroubleShoot mode.
Enable the Hestia theme and open the page.
Does it resolve the issue? If yes, then there is some plugin conflict or configuration error that you can check by enabling theme/plugins one by one in the troubleshooting mode.
Health Check allows troubleshooting without losing the current setup. The changes are done only temporarily until you turn off the troubleshoot mode. However, it is recommended to keep a backup.You might want to back your website up before doing this; if you don’t already have a backup plugin, then you can use this one: https://ww.wp.xz.cn/plugins/updraftplus/.
Since it’s a new plugin, it most likely won’t cause any additional issues.
If this didn’t work, can you please share a screenshot of your customizer settings for the tagline?
Thank you and let us know how it went!
Forum: Themes and Templates
In reply to: [Neve] Picture sizeHello @lucien75 ,
Thank you for using Neve and apologies for the late reply!
I took a look at your website and I wanted to first check if you have used the Product Images settings in the Customizer. You can adjust Picture Settings there for the Catalog Images. Can you please check under Customizer > Woocommerce > Product Images and make sure that the ratio is set to 1:1? (screenshot)
If that didn’t work, then we might be dealing with a plugin conflict.
So please deactivate all plugins and check if it resolves your issue and after that try activating the plugins one by one to find problematic plugin. Then replace it with an alternate plugin.
To do it safely without losing any of your work, please take the following steps:
Install and activate the Health Check plugin.
Enable the TroubleShoot mode.
Enable the Neve Theme and the Woocommerce plugin and open the page.
Does it resolve the issue? If yes, then there is some plugin conflict or configuration error that you can check by enabling theme/plugins one by one in the troubleshooting mode.
Health Check allows troubleshooting without losing the current setup. The changes are done only temporarily until you turn off the troubleshoot mode. However, it is recommended to keep a backup.You might want to back your website up before doing this; if you don’t already have a backup plugin, then you can use this one: https://ww.wp.xz.cn/plugins/updraftplus/.
Since it’s a new plugin, it most likely won’t cause any additional issues.
Let us know if this solved your issue.
Hello @meenimee,
Thank you for reaching out again and apologies for the delayed reply!
Unfortunately, if that didn’t work, then there is not much we can do about it. Due to the article above we have also implemented a prevention message in case there are users trying to achieve this effect, which detects when a user tries to use one of those forbidden characters when creating the URLs. The only allowed characters are
_, -, /, ~, ., =.Thank you for understanding and I hope we are still cool!
Hello @diggerdogsausage ,
Thank you for the reply!
You should not use any other caching system alongside WP Cloudflare Super Page Cache. Caching systems don’t work well together and if used at the same time, you might encounter issues.
I would also suggest following @isaumya s advice and letting the server do the static file caching. You can access the rules that he was talking about by entering the Plugin Settings > Cache Tab > Search for Nginx instructions > CLick On “On this page” > Add those rules into the ngnix.conf file. (https://d.pr/nEXUvC)
Everything should work as expected now.
Thank you and have an amazing day!
Hello @diggerdogsausage ,
Thank you for your reply!
I have checked your website and I can see the correct headers being applied. (Screenshot)
Are you still encountering issues?
Thank you and have an amazing day!
Forum: Themes and Templates
In reply to: [Neve] Post Images Not DisplayingForum: Themes and Templates
In reply to: [Neve] How to change Neve menu drop-down box colour?Hello @hesteem2019 ,
Thank you for your reply!
This effect can be achieved by adding this code too:
ul.sub-menu .menu-item a:hover { color: blue !important; background-color: white !important; //this line is in case you wish the background color to change too }Thank you and have an amazing day!
Forum: Themes and Templates
In reply to: [Neve] How to show Cart label on desktop and hide on mobileHello @topboj ,
Thank you for using Neve and for reaching out!
This option is available in the Mobile Header tab in the Customizer. To remove the cart from the Mobile menu you need to go to Customizer > Header > Mobile > And delete the Cart Icon component from the Header Row. (screencast)
Thank you and please let us know if this worked for you!
Forum: Themes and Templates
In reply to: [Neve] Browser gives a message on mobile modeHello @antoniomrguerra ,
Thank you for using Neve and for reaching out!
I have accessed your website, however, I couldn’t find the message you are referring to. Can you please provide a screenshot of this message appearing? Also, can you please let us know if there are any steps we need to follow in order to reproduce the issue?
Thank you and have an amazing day!
Forum: Themes and Templates
In reply to: [Neve] Post Images Not DisplayingHello @safiraking ,
Thank you for reaching out!
For some reason all of your images are hidden, which might come from your environment setup, however I couldn’t pinpoint exactly what is causing it.
In order to make sure that all images will be displayed from now on, please use the below code.
img { display: revert !important; }Thank you and let us know if this worked for you!
Forum: Themes and Templates
In reply to: [Hestia] Widget menusHello @hennyroosen ,
Thank you for your reply!
I have accessed your website and it seems like the sidebar is displayed only on certain pages as I understood you wanted it. (screencast). The menu appears correctly at the top.
Maybe I haven’t understood the issue correctly, but from what I could tell, everything seems to be working correctly now.
If you are not seeing what I am seeing, then please make sure to delete all cache (server, browser, plugin) and test again.
If I misunderstood your issue, feel free to describe it again please.
Thank you and have an amazing day!