mcsupport

Hey @esucces

Thanks for reaching out. This discrepancy could be the case if a contact in MailChimp resubscribed themselves to the list after originally making their purchase in WooCommerce having not selected the “subscribe to list” checkbox. For instance, the contact may have initially not selected the checkbox, made a purchase, but then later subscribed to the MailChimp list through other means.

With that being said, there could be a few different factors at play. I might suggest contacting MailChimp’s Support Team to investigate further into this, as they have access to tools to look at your specific account information.

If there’s anything else we can assist with, don’t hesitate to let us know.

– Malachite

Hey @didactforum

Thanks for providing that system status report. Looking over things, I can see that the site is currently running on PHP 5.6.31. The MailChimp for WooCommerce plugin requires that a site meets the minimum requirements to run the ‘WooCommerce’ plugin, which requires PHP version 7, as noted here: https://docs.woocommerce.com/document/server-requirements/

This is a recent change that we’re working on getting updated in our documentation. However, I would recommend updating the PHP version on the site and then deactivating and reactivating the plugin to see if the sync completes.

Feel free to let me know if anything else crops up.

– Malachite

Hey @manjusah28

Thanks for the quick reply. Unfortunately we would not be able to rework the plugin to work with older versions of WooCommerce. I would recommend primarily looking into the fatal error occurring while running newer versions of WooCommerce. Additionally, I might suggest testing versions of WooCommerce newer than 2.6.13 but earlier than the latest version, 3.1.2. You can find archived versions of WooCommerce plugin here.

With that said, older versions of our ‘MailChimp for WooCommerce’ plugin are publicly available to download. With these older versions, they are no longer being developed or supported, and any unexpected behavior or bugs you encounter will not be addressed. I would strongly recommend testing with any older versions of the plugin, though you can find them available to download here.

If you have any further questions, don’t hesitate to let me know.

– Malachite

Hey there @manjusah28

Thanks for writing back with all this detailed information. I really appreciate the status report and debugging logs you’ve provided here. Additionally, thanks for taking those steps to troubleshoot based on theme, plugins, and abandoned cart functionality to rule out those possible factors at play. It seems there is something more fundamental going on causing a problem.

I took some time to test out the plugin with a development version of 2.6.13 of the WooCommerce plugin. When testing with this version of WooCommerce in a testing environment, I was also unable to sync customers and getting a stuck sync.

In this case, it seems that the version of WooCommerce needs to be updated. Our plugin does function properly with the newest version of WooCommerce, ver. 3.1.2. If you’re unable to download this newest version for any reason, I would still recommend getting the newest version possible and testing again.

If you continue seeing unexpected behavior, feel free to write back and let me know.

Thanks,
Malachite

Hey Jax,

Glad to help here! Unfortunately we do not have an ETA.

Thanks,
Opal

Hey there @manjusah28

Thanks for your post. I’d definitely like to help troubleshoot this behavior you’re seeing.

While I’m not able to access your particular MailChimp account, I would recommend building a segment within the MailChimp list connected with the store to verify that orders are not being synced over. One quick way to do this is to build a segment based on “Purchase Activity > Has Purchased” or find the specific email address and view the “E-Commerce” tab under the subscriber profile.

If you’re still not seeing any orders, I can assist in some high-level troubleshooting that can sometimes cause this to happen.

– First, could you provide your site’s WooCommerce System Status Report? This will give us a view of the site’s setup, server settings, and active plugins running on the site. This insight will help us determine if anything does in fact need to be upgraded to a later version or not.
– Next, are you able to see if other functions of the plugin are working as expected? For instance, does an Abandoned Cart Automation still trigger when someone abandons a shopping cart on the site?

Thanks in advance for all these helpful details. I’ll keep an eye on this thread for your reply.

Malachite

Hey @nitecrwlr,

Sorry to hear you were unable to use the plugin on this site. If you are interested in troubleshooting things further, I would recommend ensuring that the site meets the minimum requirements to run the plugin (mainly a requirement of PHP and MySQL 5.6 or greater).

Additionally, it may be worth seeking to find any theme or plugin conflicts. Deactivating other plugins or switching to a different theme before reinstalling the ‘MailChimp for WooCommerce’ plugin might reveal another plugin that our plugin conflicts with.

Again I’m sorry to hear your experience with the plugin wasn’t ideal, though definitely let us know if there’s any questions we can help answer moving forward.

Thanks,
Malachite

Hey @fariazz

Thanks for all of your thoughtful feedback here. We certainly want to make sure that error logging is working properly and it sounds like it’s not working as we would expect here.

I understand you’ve already been discussing these issues with the e-commerce team at MailChimp Support for some time.

To make sure we’re not covering any already-trodden ground, I’d like to focus here on that screenshot you shared about the plugin taking up your site’s resources.

Can you share a screenshot of the MailChimp for WooCommerce Plugin settings? Specifically, can you share a screenshot of what the logging tab looks like on your side?

Thanks in advance for this additional piece of context. I’ll keep you updated as I pass this information over to our team to have a closer look.

– Malachite