mirunchained

Hello,

I made some extra test to recap the problem.

The issue still exists: Purchase Event for a specific ad in Meta is triggered multiple times (not any purchase, but most of all). Results, I know for sure (through UTM) that a specific ad (anyone) lands me for example, 2-3 purchases, and Meta Ads report as 10-15 purchases in a time frame (example: 7 days).

This ads for example Meta reports in this time frame 3 Purchases, I had just one from that ads with WooCommerce.

So I made some test with PYS, first with test code and simulated a purchase.

This was result:

Note: 2 purchases (Server + Browser) but same Event ID, apparently none of them has reported as deduplicated at the start

So I tried a new test, simulating a purchase again

Note: I did not refresh any post-checkout page. Here were reported 3 purchases (2 browser and 1 server); the ones with the same event ID were linked this time, while the different ones with a different ID were reported as new. So, the results on Ad should be 2 Purchases instead of a single one

But I wait for 5 minutes without doing anything

Note: this are the same event ID of the last screen. This time reported 2 deduplicated and one processed

At the end, I understand that some values can be different from reality but all of my ads always report more number then reality (never less).

• This reply was modified 12 months ago by mirunchained.

All the 3 Pixel I installed having that option turned off. So I suppose there is something else.

I have 3 different website, with 3 different pixel.

• This reply was modified 1 year ago by mirunchained.

Good morning,

As always, thank you for your support.

Based on what I’ve been reading over the past few days regarding the recent changes in the latest Stripe updates, it seems that CartFlows has also pointed to these updates as the cause of the issue.

So, I would say the topic is not resolved, as we’re still waiting for an effective solution.

As further feedback, I’d like to share that I created a completely fresh WordPress site from scratch, installing only the essential plugins to reproduce the issue: Stripe, WooCommerce, CartFlows, and Elementor.

Having the same issue.

The problem, therefore, is not specific to our site, but can be reproduced in any setup using these plugins together.

Hello again,

So I tried again the update to reveal the error and please note:

WooCommerce Subscription works (tested) with:

• Paypal
• Amazon Pay
• Stripe 9.2.0

Does not work with:

• Stripe 9.3.1

Please find attach screenshot of the error in PDF

https://smallpdf.com/it/file#s=fe8a9907-e7c9-4460-9a4d-e29a393e8bb7

And log on website shows this error (I edited some data with “****” for privacy reason)

2025-03-27T08:57:16+00:00 Errore Webhook failed validation. Reason: signature_mismatch

2025-03-27T08:57:16+00:00 Errore Webhook body: {

  "id": "evt_*************G0wy1JhV66zu",

  "object": "event",

  "api_version": "2024-06-20",

  "created": 1743065834,

  "data": {

    "object": {

      "id": "pi_***********0wy1hoYYlYt",

      "object": "payment_intent",

      "amount": 8700,

      "amount_capturable": 0,

      "amount_details": {

        "tip": {

        }

      },

      "amount_received": 0,

      "application": "ca_************8KlBgSHzwTKn",

      "application_fee_amount": null,

      "automatic_payment_methods": null,

      "canceled_at": null,

      "cancellation_reason": null,

      "capture_method": "automatic",

      "client_secret": "pi_*******hoYYlYt_secret_gpoPl*****SgB",

      "confirmation_method": "automatic",

      "created": 1743065833,

      "currency": "eur",

      "customer": "cus_R********w”,

      "description": “********* - Ordine 44202",

      "invoice": null,

      "last_payment_error": {

        "advice_code": "confirm_card_data",

        "charge": "ch_3************0lDR0",

        "code": "card_declined",

        "decline_code": "generic_decline",

        "doc_url": "https://stripe.com/docs/error-codes/card-declined",

        "message": "Your card was declined.",

        "network_advice_code": "01",

        "network_decline_code": "83",

        "payment_method": {

          "id": "pm_***********T5ujr7",

          "object": "payment_method",

          "allow_redisplay": "unspecified",

          "billing_details": {

            "address": {

              "city": "Ce********”,

              "country": "IT",

              "line1": "Via ******* Pellico ",

              "line2": "",

              "postal_code": "20***1”,

              "state": "MB"

            },

            "email": “********@tiscali.it",

            "name": "Luca *********”,

            "phone": "+393*********”

          },

          "card": {

            "brand": "mastercard",

            "checks": {

              "address_line1_check": "unavailable",

              "address_postal_code_check": "unavailable",

              "cvc_check": "pass"

            },

            "country": "IT",

            "display_brand": "mastercard",

            "exp_month": 9,

            "exp_year": 2028,

            "fingerprint": "RsXf**********”,

            "funding": "prepaid",

            "generated_from": null,

            "last4": "2669",

            "networks": {

              "available": [

                "mastercard"

              ],

              "preferred": null

            },

            "regulated_status": "unregulated",

            "three_d_secure_usage": {

              "supported": true

            },

            "wallet": null

          },

          "created": 1738******,

          "customer": "cus_R*********w”,

          "livemode": true,

          "metadata": {

          },

          "type": "card"

        },

        "type": "card_error"

      },

      "latest_charge": "ch_***********lDR0",

      "livemode": true,

      "metadata": {

        "payment_type": "recurring",

        "order_id": "44202",

        "site_url": "https://**********.org",

        "customer_email": “*********@tiscali.it",

        "signature": "44202:867f1d************99bd",

        "customer_name": "Luca *********”

      },

      "next_action": null,

      "on_behalf_of": null,

      "payment_method": null,

      "payment_method_configuration_details": null,

      "payment_method_options": {

        "card": {

          "installments": null,

          "mandate_options": {

            "amount": 8700,

            "amount_type": "fixed",

            "description": null,

            "end_date": null,

            "interval": "year",

            "interval_count": 1,

            "reference": "44202",

            "start_date": 1743065833,

            "supported_types": [

              "india"

            ]

          },

          "network": null,

          "request_three_d_secure": "automatic"

        }

      },

      "payment_method_types": [

        "card"

      ],

      "processing": null,

      "receipt_email": null,

      "review": null,

      "setup_future_usage": null,

      "shipping": null,

      "source": null,

      "statement_descriptor": null,

      "statement_descriptor_suffix": null,

      "status": "requires_payment_method",

      "transfer_data": null,

      "transfer_group": null

    }

  },

  "livemode": true,

  "pending_webhooks": 1,

  "request": {

    "id": "req_k1*********Zxp",

    "idempotency_key": "1cb55b8e-f357-*********”

  },

  "type": "payment_intent.payment_failed"

}

After that, I downgraded to 9.2.0 and everything works fine (same subscription).

Hello,

Yes, the problem happen on new version of Stripe.

I am using WooCommerce Subscription. Usually when a subscription expires WooCommerce Subscription create a renewal order, with Payment method and Costumer ID of Stripe. And it works very well, so costumers can unsubscribe or let subscription active and let automatic renewal with Stripe.

Then, I upgraded Stripe to 9.3.1 and now when subscription expires and Stripe try create payment – it shows that error.

So I am worried for the future, since I have many costumers with automatic renewal activated and I do not want lose money on subscription.

Hope it is clear.

I can send you a Status report, but I had to rollback Stripe Plugin to make things work, so I think System report now it is useless.

Hi, thanks for your response.

My website works in a way that the user cannot manually create a cart. Instead, when they click on a link (generated by CartFlows), they are taken directly to the checkout page with the products already added to the cart.

In fact, if you visit the link I shared, you will see that the three products at the bottom are automatically added. To complete the payment, the user needs to enter their details (first name, last name, etc.), proceed to the next page, and then input their payment information (debit/credit card, PayPal, etc.).

So, it’s a direct checkout, not a traditional e-commerce setup where the visitor manually adds items to their cart.

Hello,

this is the system report + checkout link

https://pastebin.com/gEzES6B8

Thank you

Any news?

I am still having the issue any day with many customers.