Mihai Joldis
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Hi @steffimania
Thanks for reaching out and for the detailed info. Since this might require talking about some sensitive data, and we want to avoid that here, could you please email [email protected] and mention this topic?
This way our team can look into this for you via our support system.
Hey @hiddenpearls
The EDD plugin should not be the one that causes this notice but it is likely that one of the other plugins on the website, that most likely is a plugin for EDD, is the one that’s triggering it.
If you wish, we can look deeper into this but I would need to ask you to reach out to the team via the support email [email protected] as we would need some more details that we can’t ask for here.
Hi @ethicalstores,
Can you perhaps take a screenshot of one of the emails you received (blur any personal info) so that we can see the exact issue that you are reporting?
If you are using a dedicated email service for emails (SMTP client or plugin) make sure that service is configured to send in HTML and not plain text as well.
Hey @ristretto6
Can you please send an email to [email protected], refference this topic and we will continue there?
We might need to ask for some details that we can’t ask on the public forums here so we can look into this for you.
Hey @ninoloco,
That’s so great to hear – having Easy Digital Downloads working reliably across both your sites is exactly what we aim for! We really appreciate the kind words, and we’re happy the free version is helping you get started.
Thanks for taking the time to leave a review and please, reach out to us at any time if encounter any difficulties running your store.
Hey @danwpc
Really glad to hear EDD has been running smoothly for you over the years – and that our support team has been there when you needed them!
Thanks for taking the time to share your experience and please reach out to us at any time.
What you can do is use the Add To Cart button (same location as the buy button in the Download > Settings) and then create your own custom button via your page editor.
Then in the button’s “href/link” option paste the Add to Cart link. This way you have full control over the button but when clicked, it will add the item to the cart and send the customer to the Checkout page automatically.
Hi!
On your Checkout page for EDD, are you using the [download_checkout] shortcode or the Block (Block editor)?
If you are using the block editor (from WordPress core) then you have a Layout setting https://quicksnip.com/s/styx0sydz4a2108 that you can change. This might give you a 70/30 layout and then adjust via CSS.
Hey @azchughtai
I just tested this myself now and it did install correctly without any issues. Are you able to give it another try and perhaps see if you can see the actual error logs anywhere?
Try heading to https://ww.wp.xz.cn/playground/, click Explore Playground and once you are in, head to the admin area, Plugins > Add New and search for East Digital Downloads.
Hi @hbazan85
The template can’t be fully customized at this time. You can view the actual file here https://github.com/awesomemotive/easy-digital-downloads/blob/main/includes/blocks/views/orders/receipt-files.php
There is a filter available at the end of the download files links that you can use but that will not let you change the format from a list, unfortunately.
If I may ask, can you detail a bit more as to what exactly you want that section to look like? I can send it to the development team for future consideration.
Hey @hbazan85
Just to confirm the accounts are correct, head to this page https://developer.paypal.com/dashboard/accounts and log in with your main (real) PayPal account. On that page you should see the available Sandbox accounts. You should have 1 Business and 1 Personal. If not, you can create the accounts there.
Once the accounts are confirmed, inside the EDD PayPal settings, when you click Connect, log in using the Business Sandbox account. Make sure that you have Test Mode enabled inside EDD (Settings > Payments) otherwise it will treat is as a live connection.
If you still get the same flow in the connection process when you log in with a Business account then just fill in the form fields as normal. You could use fake data just to set up the account correctly in Sandbox mode.
Hey @ristretto6
It’s quite possible that the styling from your page builder is interfering with how the product elements are displayed.
Here are a few troubleshooting steps and alternative options you can try:
1. Test with the Default WordPress Editor Could you create a temporary page using the default WordPress editor (instead of your page builder), add the exact same shortcode, and see if it displays correctly? This will help us isolate whether the page builder’s styling is causing the layout issue.
2. Tweak the Shortcode Parameters
- Adjust Columns: Try adding the
columns="3"parameter to your shortcode. Forcing a 3-column layout might provide more width for the individual elements on the page, helping them look a bit cleaner. - Show All Products: If you plan to show multiple products on this page, you can entirely omit the
idparameter so that all of your products load by default.
3. Try a Custom Page Layout (Alternative Approach) If the shortcode still isn’t giving you the exact look you want, you can manually design your product page. You can add your own text and images for each product using your page builder, and then just use the Buy Button shortcode instead of the full
[downloads]shortcode.- To find this, edit a Download in your WordPress admin dashboard.
- Scroll down to the Download Settings meta box.
- Select Options and click Copy Buy Button Shortcode. You can paste this anywhere on your page!
- Bonus tip: You can even design a custom button in your page builder and link it to a custom URL that automatically adds the item to the cart and redirects the user straight to checkout. Here is a quick example of how that looks: https://quicksnip.com/s/319737xrcg99f8p
A Quick Note on the Cart vs. Checkout: I also wanted to clarify that Easy Digital Downloads does not use a separate “Cart” page before the actual Checkout page. When you see the “Added to Cart” message, it means the items are securely stored in your browser’s session/cookie data. When you navigate to the Checkout page, those items will be waiting there for purchase.
If you continue to run into issues and need more hands-on help, please feel free to open a ticket directly with our team here: https://easydigitaldownloads.com/contact/. We can dive into more detail there and safely ask for specific site details that shouldn’t be shared on a public forum.
Let us know how it goes!
Happy to hear that @ninoloco
If you have any issues at all, please reach out to our team via the website.
Hey @ninoloco
Please send in an email to the team at [email protected] and we will take it from there.
Hey @ninoloco
Could you please open a support ticket with the team here https://easydigitaldownloads.com/contact/ and provide all the info there?
We would like to take a closer look at this but we will require some more details that we can’t ask for on the public forums.
- Adjust Columns: Try adding the