mtarr
Forum Replies Created
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Thanks, Dizzy … seems as if the web host security software came up with false positives, though that’s better than missing nasty stuff!
Best wishes
Martin
Thanks, Nick
Pretty sure that the scheduling wasn’t a problem as the plug-in wouldn’t work even when manually started. Eventually asked my wonderfully helpful host (34sp.com) for assistance. They pulled the site over to staging and were also unable to run Updraft. They then totally completely removed Updraft, deleted all the files from the staging server, reinstalled Updraft, and it is now working. Just needs to be transferred back to the main site.
While the problem has been resolved, it still doesn’t explain why things went wrong in the first place. Also it’s clear that uninstalling and reinstalling Updraft from the WordPress Plug-ins menu doesn’t completely remove all traces of the initial installation. I feel that the plug-in uninstal should at least give the option to properly clean out the application.
Sorry for the delayed reply to the Plugin Support suggestion, but this didn’t get flagged to me by email. However, when I installed WP Crontrol there’s nothing that indicates an overdue event of any sort.
To lane0meyer … seems that you have a similar problem, but a subtly different cause. I assume that you didn’t resolve it. What I’m going to try is to backup some different way and then, when I’m happy I’ve got a properly working backup, I’ll uninstall UpDraftPlus and reinstall it. Reluctant to do that without an independent backup in case my on-line stored back-ups disappear, so this isn’t something that’ll get done today!
Thanks, Kevin … as I said in my email reply an hour before you wrote “At that stage I pulled the plug, and asked them to go back to their original hosting package. They’ve done that, the DNS has re-pointed successfully, and all the plug-ins now work.”
I’ve sent your information to 34sp, so that they know for next time someone has a problem that PublishPress can be made to work, but the solution came too late for me. My decision to revert was confirmed by the fact that I had discovered a problem with another plug-in that was caused by the greater security settings on the dedicated WP hosting.
Well done for sorting the problem, though. Much appreciated, and gives a good feeling about the product, which I’m obviously still using, though in a different hosting environment.
Thanks for the idea, Riza, but I’d already tried that.
Problem with your idea, Kevin, is that I don’t have access to edit functions.php.
To resolve a PHP version problems, 34sp.com had moved me to their dedicated WordPress hosting package, which is designed for security, and has proved a pain. Not only does PublishPress not work as intended, but earlier today I found a problem with My Calendar … I had two sites with a common calendar, with one calling up the other’s database. I was told this was explicitly disallowed, though there might be a complicated workround.
At that stage I pulled the plug, and asked them to go back to their original hosting package. They’ve done that, the DNS has re-pointed successfully, and all the plug-ins now work.
I’m closing this thread, but I’ll leave my problem page around in case it helps others.
Thanks for all your input.
- This reply was modified 3 years, 8 months ago by mtarr.
Reply from my host:
“Per our previous discussion, this *is* in place, but it’s enabled deeper on the server. This is set here to prevent users from making changes to this as we rely on wp_cron internally to make sure certain things are working, such as cache clearing and WordPress auto-updating.
“So in essence, whilst that does exist in wp-config.php, wp_cron is enabled anyway and as such they shouldn’t outright stop their plugin from working just because it has that in the wp-config.php.”
IOW, it seems as if I’ll have to change hosting platform or stop using the plug-in. Not a happy bunny!
Thanks for the idea, Riza. I’ll pass it to the host technical support guy — with the new hosting arrangement I can’t get access to the file!
I thought I’d take a punt on the latest version (3.2.9) of the plug-in. Having updated after backing up and installing the WP Rollback plug-in, I took the plunge, and everything seems to be OK, with the site working correctly. I haven’t changed the theme, so obviously something else in Joe’s plug-in has been modified and the problem has gone away, at least for now.
Fair comment, Joe. Better to work with today’s technology!. I’ve marked the case as resolved.
I liked Artisteer, though, being a piece of software I could use off-line to create a theme that did what I wanted, and wasn’t too difficult to learn. Based on your knowledge of what works, are there any programs out there that you would recommend as doing a similar job but are less likely to cause you problems?
If you’d rather respond privately on that, my email address for the site is webmaster [at] rosythmethodistchurch [dot] org.uk
Thanks for your help.
Martin
Thanks for coming back so quickly, Joe. I backed up and did what you suggested, and the incompatibility is unfortunately with the theme – even with every plug-in except UpdraftPlus disabled, I get the same problem. However, as soon as I change to the WordPress default theme (2020) the site operates normally with or without all the plug-ins up and running.
My theme + your v3.1.18 work, so, unless you have other ideas, perhaps I should stick with that until I have time to redesign the site – I realise I’ll need to change at some stage to make it look better on mobiles.
I developed my theme using Artisteer theme development software back in 2014, but Nicepage (the latest incarnation of Artisteer) doesn’t yet give me the facilities I want, and I haven’t worked out how to “roll my own” without costing £100s for multi-site software plus a steep learning curve. Recommendations on doing that would be appreciated.