omnisendsupport

Hi @aineb,

Great question — visitor targeting helps you control exactly who sees your form. Here’s what each option means:

• All visitors: The form will be shown to everyone who visits the targeted pages of your website.
• Don’t show to existing contacts: Hides the form from visitors already in your contact list. This is useful if you want to avoid showing signup offers to customers who are already subscribed.
• Show to existing contacts: Displays the form specifically to visitors who are already contacts. You might use this option to collect additional details from current subscribers or to promote special offers for them.
• Target by Specific Segment: Lets you include or exclude particular segments from seeing the form, giving you control over form visibility based on segmentation.

When someone subscribes through a signup form, Omnisend places a cookie in their browser. This ensures that if they return to your site, the form will recognize them as already signed up and won’t prompt them again — helping to prevent duplicate signups.

This way, you can make sure your forms are always shown to the right audience. And if anything feels unclear as you set them up, we’re always here to help.

¡Mil gracias! 😊 We’re so happy to hear you’re enjoying Omnisend and that our team is delivering a great experience. Your support means the world to us — thank you for the encouragement, and we’ll definitely keep pushing forward!

Domain verified? ✅ Problem solved? ✅ Happy customer? ✅ Sounds like a win all around! Thanks for trusting us and for the awesome recommendation — we truly appreciate it!

Hi @muzammilshaikh!

Thank you for bringing this to our attention and for sharing the screenshots! We’d love to investigate this further. To help us pinpoint the issue, could you kindly provide the following details?

• Was the email in question sent as a campaign or an automation?
• What is the campaign or automation ID?
• What is the email address of the recipient who received the product image that isn’t displaying correctly?

Since the last detail includes personal information, we completely understand if you’d prefer not to share it publicly on the forum. If that’s the case, feel free to reach out directly to our support team via in-app chat or email us – [email protected], and we’ll be happy to assist you privately. Once we identify and resolve the issue, we’ll update this thread with the solution to help others in the WordPress community who might encounter the same situation.

Looking forward to your response!

Hello there!

Thank you so much for bringing this to our attention and sharing the details of your issue with us! We really appreciate the effort you’ve put into troubleshooting so far.

After investigating, we’ve identified that the issue seems to be linked to the Speed Optimizer Plugin you’re using (SiteGround Speed Optimizer). The plugin is interfering with our JavaScript script loading, likely due to changes in our latest Omnisend Woocommerce plugin update.

To resolve this quickly, here are a few options you might consider:

1. Add an exception in the SiteGround Speed Optimizer plugin for the Omnisend Woocommerce plugin (specifically for the embed.js script, if possible).
2. Temporarily disable the SiteGround Speed Optimizer plugin.
3. Downgrade the Omnisend Woocommerce plugin to version 1.15.29 until we release an update with extended support for JS script loading.

We’re already working on a fix in a future Omnisend WooCommerce plugin update, but if you’d like a quick solution in the meantime, we recommend choosing the option that works best for you.

We know how important it is for everything to run smoothly so you can focus on your marketing activities, and we’re here to help! If you need any further assistance, just let us know — we’ve got your back.

Thank you for your patience. I’d like to provide an update regarding the issue you reported.

After investigating, we’d like to clarify that there’s no immediate issue affecting functionality. The errors you’re seeing when activating the plugin are due to the use of some outdated PHP features. While this may appear concerning, rest assured that it does not impact the performance or security of the plugin.

That said, we acknowledge the importance of keeping our code up to date. These oudated PHP features will be addressed in future versions, and we are planning a fix for the upcoming week.

In the meantime, you can continue using the plugin without any concerns. If you have any questions or need further assistance, we’re always here for you – 24/7, 365 days a year.

Uh-oh, Maria might be walking around with a little extra confidence today after reading this! 😂 But honestly, she really does love digging into a good troubleshooting session, so she’ll be thrilled to hear this. Thanks for the awesome shoutout!

Hi there, thank you so much for your kind words. We’re thrilled to hear that you found our support great. Our team is dedicated to providing the best assistance possible and will always be just one message away whenever you need us.